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Chartbeat

Chartbeat

Overview

What is Chartbeat?

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

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Recent Reviews

Chartbeat Review

10 out of 10
March 13, 2024
Incentivized
We are a news organization and tracking the daily, weekly, and monthly performance of our content online is essential to our business. We …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 8 features
  • Reporting in real-time (10)
    8.9
    89%
  • Pageview Tracking (10)
    8.5
    85%
  • Referral Source Tracking (10)
    8.3
    83%
  • Device and Browser Reporting (10)
    7.7
    77%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Chartbeat?

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Web Analytics

Web Analytic features such as SEO tracking, user engagement tracking, pageview tracking, and behavior analysis.

7.6
Avg 7.7
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Product Details

What is Chartbeat?

Chartbeat, a content intelligence platform for publishers, empowers media companies to build loyal audiences with real-time and historical editorial analytics across desktop, social, and mobile platforms. Chartbeat helps digital publishing organizations understand what, within their content, is keeping people engaged. Partnering with over 60,000 media brands across 70+ countries, Chartbeat’s real-time and historical dashboards, in-depth headline testing and in-page optimization tools, and reporting help media organizations understand, measure, and build business value from the attention earned by their written and video content.


Chartbeat Features

  • Supported: Real-time and historical analytics dashboards
  • Supported: Headline Testing
  • Supported: Image Testing
  • Supported: Reporting Tools
  • Supported: Raw Data Pipeline
  • Supported: Conversions Dashboard
  • Supported: Recommendation Engine

Chartbeat Screenshots

Screenshot of Big Board: For newsrooms, the leaderboard-style visualization shows the  top stories on the biggest screen.Screenshot of Real-time dashboard: Displays how an audience is connecting with content in the moment – across platforms, channels, and devices.Screenshot of Historical Dashboard: To assess content performance, KPIs, and valuable trends over the long term.Screenshot of Heads Up Display: Shows which homepage articles are the top performers, how stories are trending up or down in traffic, and how far visitors are scrolling down the page.Screenshot of Video Dashboard: Reveals how video content captures viewer attention.Screenshot of Conversion Dashboard: Track conversion metrics and insights.Screenshot of Multi-Site View: Have multiple domains? Keep track of all of them in one place.

Chartbeat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

Contentsquare, Adobe Analytics, and Parse.ly are common alternatives for Chartbeat.

Reviewers rate Reporting in real-time highest, with a score of 8.9.

The most common users of Chartbeat are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(111)

Attribute Ratings

Reviews

(1-25 of 65)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • performance tracking of trending stories
  • highlighting audience segments (subscriber, guest)
  • highlighting social traffic - what social referrals are important
  • track conversions and conversion path
  • Monthly reports -can we get a dashboard so we can better manage these?
  • more than 12 months of data would be nice - like 24 months is probably sufficient
  • user path is a bit vague based on the types of reporting available
March 12, 2024

I love Chartbeat!

Melissa M. Hart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Recirculation data
  • Referral traffic
  • Time on article/engaged minutes
  • Number of people on a story at any given time
  • I love how you added the ability to search historical data by specific dates
  • Might be useful to break out email referrals from social traffic
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • real-time analytics
  • easy to use UI
  • benchmarking against past performance
  • easy to use autogenerated reports
  • training sessions on new features
  • customer support
  • tracking multiple teams publishing content in a holistic way
  • confusion over performance metrics
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Instant data/feedback for how stories are performing.
  • Instant data/feedback for how headlines are performing.
  • Helps us decide which stories work depending on time of day/what regions of the world are awake.
  • Deeper dive on what regions of countries are reading a story.
  • The historical tool doesn't work as quickly as I would like it to.
  • At times, can seem not particularly user-friendly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Realtime data is updated much faster than other tools
  • All of the data in Chartbeat is presented clearly and very easy to understand
  • It's very easy to navigate around. You don't have to be a master of the invisible corridors to know where to find things!
  • Very easy to switch between live data and historical data
  • Good breakdown of different user types, ranging from loyal to casual
  • Traffic source data is well presented on the realtime dashboard
  • Traffic source data is less granular on the historical dashboard than it is in realtime
  • It can be hard to do a deeper report over a period of time, it tends to focus on top articles for any date range
  • You can't sort the live data page, if for example you wanted to do a quick check of the total page views for articles so far that day. You have to wait for the following day to run checks like that as a historical report
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Accurate numbers to let us know how we are doing relative to our goals
  • Extensive breakdowns of where, geographically and digitally, our readers are coming from
  • Real-time reports of what people are reading on our site
  • Showing us when our readership is the highest and lowest
  • Video viewership
  • Make specific author numbers more visible
Score 9 out of 10
Vetted Review
Verified User
  • Provides easy at-a-glance look at what people are reading right now
  • Heads-up Display allows you to make sure the homepage is showing the content people want to read
  • Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability
  • The 'Historical' tool has limited functionality for breaking down results (e.g. by specific referrer)
  • Some of the data available in Real-Time is not easily available to look back on (e.g. Heads-Up Display) to see how a story performed in different positions
  • 'Click-through rates' reported in Headline Testing results don't seem to tally with what would be an intuitive definition (clicks divided by views)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Live updates on story performance
  • Headline testing abilities
  • chart ranking that newsrooms can keep a constant eye on.
  • Some functionality improvements would be good
  • faster login
  • quicker response to audience reaction
Luisana Pacheco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It has an analysis of published content, which allows us to see what are the contents that have captured more audiences across the page, replicate those topics and generate more traffic.
  • We can index our website in the software and see the articles that have had more interaction, those that are on the rise and those that are in decline, and the behavior of users within our website.
  • Videos are also monitored by this software and we can easily monitor the reach of the videos uploaded on our platform.
  • I would like its mobile version to be as extensive as the web version, so I could use the software anywhere without limitations.
  • It would also be great if they would alert me when the numbers and trends of the page are down, so I can take the foresight and make corrections.
  • They could make their interface a little less overwhelming so that only the requested data would be visible on the screen and not all the data at once.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Provides real-time information.
  • Allows you to see the number of people on a page.
  • Simple to use.
  • It would be nice to be able to freeze a page to capture the data.
  • The ability to sort by state would be helpful.
  • Having a chat agent available for questions or help in real-time would be nice.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Gives you a quick overview of on-site traffic and content performance.
  • Lets you generate in-depth reports.
  • Auto-email features for sending yourself reports.
  • Shows you where your readers came from!
  • Jumping in and out of historical pages is sometimes fussy.
  • Don't like the friction of sidebar navigation.
  • Some features seem either unnecessary or complicated.
  • Simple is best! Graphics are very pleasing.
November 10, 2021

Give me a (Chart) beat!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • See in real-time which stories are performing well.
  • A/B headline tests allow my team to deliver the best entry to our stories.
  • See referrals, letting us cater stories to sites.
  • Clear definitions of what every link on Chartbeat means.
  • Referrers on mobile app is limited compared to desktop.
  • Ability to compare more than a month out.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It's helpful in showing what content is doing well
  • What content is popular among readers you can follow up
  • How the website is doing so that I can better organize the homepage
  • Being able to see social media on various pages the story is shared on
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Analysis of user engagement and use retention on websites.
  • Tracking of the performance of a specific page or a section or the website as a whole.
  • Take informed decision based on the viewing trends and social media engagement by users.
  • Could have an option to compare traffic from competitor websites.
  • The pageviews data is only available for that day. Could have historical total pageviews data.
  • Options to track engagement of a link on Twitter, too.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Shows where social traffic is coming from and specifically each Facebook page.
  • Shows where all story traffic is coming from
  • Sends an email alert when there's a spike on a story
  • Headline testing
  • Daily graphs of traffic broken down by traffic source
  • Doesn't always compare accurately with Google
  • Link off to story directly from real-time dashboard instead of having to click into that story to then get direct link
  • On the 7 day graph view I would like to also see that days rolling total of pageviews and uniques instead of just on the today graph view
July 27, 2021

Decent

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Visualisations are good.
  • It tells when something has picked up on social media.
  • Good tracking across the day.
  • Search could be better.
  • Analysis over time needs improvement.
  • More social media insights from other platforms.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Real-time data - to see what our audience is engaging with to help inform future stories.
  • Having a clear and modern version of what a return visitor is (using your 5-second tracker); this is important because it gives us a clear understanding of who is reading our content and for how long—it helps us define our loyalists and discoverers.
  • Easy snapshot of referrers to see where traffic is coming from.
  • Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
  • More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
  • Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.
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