Quality product, delivers on promise
We use it to identify digital content performance, story trends and conversion tracking. We also use it to share engagement metrics with …
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What is Chartbeat?
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
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Popular Features
- Reporting in real-time (10)8.989%
- Pageview Tracking (10)8.585%
- Referral Source Tracking (10)8.383%
- Device and Browser Reporting (10)7.777%
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What is Chartbeat?
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
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What is Chartbeat?
Chartbeat, a content intelligence platform for publishers, empowers media companies to build loyal audiences with real-time and historical editorial analytics across desktop, social, and mobile platforms. Chartbeat helps digital publishing organizations understand what, within their content, is keeping people engaged. Partnering with over 60,000 media brands across 70+ countries, Chartbeat’s real-time and historical dashboards, in-depth headline testing and in-page optimization tools, and reporting help media organizations understand, measure, and build business value from the attention earned by their written and video content.
Chartbeat Features
- Supported: Real-time and historical analytics dashboards
- Supported: Headline Testing
- Supported: Image Testing
- Supported: Reporting Tools
- Supported: Raw Data Pipeline
- Supported: Conversions Dashboard
- Supported: Recommendation Engine
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Chartbeat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
Reviewers rate Reporting in real-time highest, with a score of 8.9.
The most common users of Chartbeat are from Mid-sized Companies (51-1,000 employees).
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Reviews
(26-50 of 65)Companies can't remove reviews or game the system. Here's why
July 16, 2021
A very useful tool
Chartbeat is used by our whole organisation to track page views and find out which articles are performing well across our news sites.
- Shows the number of people reading the page.
- Shows historic page views.
- Shows whether a story has been picked up on social media.
- It would be useful to find out how headlines could help stories be picked up by social media.
July 16, 2021
Chartbeat is off the charts
We use it across the editorial team to track all our content and pageviews.
- Showing social pages (Facebook, Reddit, Twitter) where content is linked.
- Predicting which pages will rise or drop views.
- Desktop display showing where people click and with quick summary on the page.
- Better historical views/reports.
- Better sorting by different types of metrics.
- Smoother integration with Apple News data.
July 16, 2021
You NEED Chartbeat
Chartbeat helps you better understand website and content analytics by directly showing you real-time data of pages and stories that are doing well. Their headline testing is unmatched. If you want to improve your analytics, choose Chartbeat.
- Headline testing.
- Analytics readings.
- Real time data.
- More detailed reports.
- More options for segmenting.
- Specific audience data.
July 16, 2021
Chartbeat review for online news site
Chartbeat is being used mostly by my department (Editorial). It is not being used across all of ABC News. We use it to judge what news articles on our website are doing well and to determine future articles based on success.
- Track success of certain articles.
- Track where the articles are doing well (social, search, etc.).
- Track articles that are being alerted to users and noticing spikes in traffic.
- Needs better historic traffic data.
- Disappointed it got rid of tweets sending traffic.
- Has some confusion between videos and articles being alerted.
Chartbeat is used by nearly every property in my organization to track visits to various sites in real time. We use it for understanding search and social trends, track performance and compare against prior performance.
This is instrumental to our edit teams for timing on follow up assets and updates.
This is instrumental to our edit teams for timing on follow up assets and updates.
- Real-time traffic analysis.
- Segmentation by acquisition traffic and other demographics.
- Visualization of data.
- Understanding custom variables for custom channels.
- Better understanding of URL vs. Canonical URL.
- Finding a better caching balance for page meta data.
I use Chartbeat to monitor traffic on our website in real time. I also use it to monitor recirculation on site, check referrers and to get a general overview of the website at a glance. I occasionally use the historical data to get a longer term view of our data and trends.
- Showing real-time data by referrer.
- Showing social posts which have linked to stories.
- Showing live recirculation data.
- Historical data could be more advanced and specific.
The entire organization is using Chartbeat. Chartbeat helps to understand the interest of online readers. Chartbeat has also proved to be very helpful in the growth of users, as the number of readers present on any story is available live through Chartbeat.
- Track time spend.
- Track traffic sources.
- Comparison of different headlines.
- It has difficulty tracking monthly total users, specifically section-wise.
July 16, 2021
Chartbeat — Useful. Reliable. Simple.
We use Chartbeat across our network, both at the local and national level, to give use real-time results for which stories are driving high engagement. The real-time results give us an effective birds-eye view of where we should be devoting more resources, or, in the instance of low engagement, less.
- Real-time results give you a great glimpse at which stories are driving engagement.
- The referrer traffic indicators allow you to track who's sending you traffic and how much, which affords you an opportunity to tweak your messaging on specific social media platforms, if necessary, or double down where appropriate.
- Being able to view results across an entire network or drill down on a specific market is highly useful, especially when tracking engagement for a single story.
- There are times when Chartbeat is buggy when selecting a specific section in real-time results.
- I miss the feature that showed you which specific tweets were delivering high engagement. It added a level of personal touch that's hard to replicate without it.
- It would be nice to be able to drill down on specific markets (sections) for video views. Currently you can only track video views across an entire network.
July 16, 2021
Pros and Cons of Chartbeat
It is being used by our web department in our newsroom. It's also displayed on a TV in the newsroom for others to see which stories are doing best on our website, which helps our managers decide what stories our reporters will be assigned for TV.
- Chartbeat tells where the attention our stories is getting is coming from, letting us know which distribution methods are most effective for our audience and where we should invest the most time and energy.
- Chartbeat tells us how many users are watching video on each story, which shows that having video on a story might make them spend more time on that piece of content and forces us to come up with more creative items for them to consume.
- It tracks data in real time, something that's important in news when you have to make decisions in a fast-paced setting.
- I wish Chartbeat had more detailed trend data, like which type of user is viewing what kind of content and for how long.
- Sometimes I see that users are watching video on a story and that story doesn't even have a video on it, so I'm not sure what causes that. I'm sure that's just a user error.
- I wish Chartbeat could gather the data and spit out recommendations based on trends it finds.
January 08, 2021
Chartbeat Realtime in real time
We use Chartbeat to know site performance in real time for each content section. Visually we can see what and how different things on the site are performing or not.
- Velocity
- Clarify different points of view
- History information
- Content
- Redaction
- Metrics
January 05, 2021
Chartbeat Review
Chartbeat is used in the news division to understand what stories are performing well and to understand where our traffic is coming from.
- I program the homepage, so I use the heads-up display to learn quickly which stories are hits with readers.
- Spike alert notifications do the same as the above, with a wider range of traffic sources.
- The Chartbeat real-time display includes lots of information in easy-to-understand graphic form.
- Some referrer information is vague. For instance, I don't know what "deep links, push alerts" means on stories for which we have not created push alerts.
- Chartbeat calculates page views in a way that's different from Google Analytics, so Chartbeat is less helpful for deeper analysis of story performance.
December 26, 2020
Charbeat is a Positive, Useful Tool
Chartbeat is used by our organization to track our time spent on articles and where our articles are receiving the majority of their traffic in real time.
- Real-time traffic and helping us to understand where our audience is coming from
- I'd like to see clearer distinctions for Google News and Google Discover under the news tab.
- I'd also like to see a growth marker for content that suddenly starts over-performing after a period of time on that day or even older content that jumps back into high traffic.
December 18, 2020
Satisfaction!
Chartbeat is a key software for our newsroom. One of the major uses is for monitoring in real time the performance of our articles, and take decisions (for example, move up or down into the scroll of the homepage) for a better performance. Also it´s a good tool to discover technical problems in our infrastructure.
- Real time performance of articles.
- Show metrics for each platform (desktop, mobile, tablet).
- Show info about referrers.
- More detail about devices (SO, resolution).
December 15, 2020
Chartbeat remains the gold standard in tracking realtime web traffic
Newsrooms across Tribune Publishing use Chartbeat for not only realtime metrics, at which the product excels, but also for longer-lens analysis, tracking engagement KPIs like scroll depth, quality pageviews and average engaged time over time and after changes. The product's scalable dashboards and the heads-up display overlay are the most frequently used metrics tool by audience teams. Great product. Great customer support.
- Realtime metrics
- Source tracking
- Analytics
- Advance queries tool could be easier to use and more intuitive
December 10, 2020
A powerful and surprising (in a good way) tool
Chartbeat is used by all our editors and social media employees. It shows us the articles that are not being well-read.
- It is easy to understand the metrics.
- It shows the recirculation of readers in the website.
- Chartbeat points exactly to the social media posts that are sending readers to the website.
- There are some metrics that Chartbeat doesn't measure and it would be fine if it did. Views of the photo gallery, for example.
- It would be nice if Chartbeat could suggest what we should try to grow the recirculation at the website.
December 02, 2020
Great insights for newsrooms
We use Chartbeat to track individual stations and content across the station group. At NewsNation, we are dedicated to national news content from our 110 stations. Chartbeat's spike alerts are key to find trending content from across the group. We use Chartbeat's big board in our newsroom to monitor our local stations. I also use the heads-up display and headline testing to make strategic decisions when curating content.
- Real-time analytics
- A/B testing
- User friendly
- Doesn't always match Google Analytics
- Not integrated with app
November 30, 2020
Chartbeat: Best-in-class real-time audience metrics
Chartbeat is used across the whole organization and gives us real-time audience metrics.
- Real-time audience metrics are best in class
- HUD on live webpages makes it easy to see real-time information
- Rankings of most-clicked links on homepage are widely used internally
- Referral sources are hard to interpret and aren't granular enough
- There's a live display of referring tweets, Facebook posts, etc., but not a historical analysis of which sent the most traffic
- Available historical data isn't robust
November 29, 2020
MyReview
[Chartbeat] is used across the whole organization but compartmentalized into smaller areas, one of which I run. It's principally valuable for real time information on our audience, and comparison with others, but also in terms of displaying loyal audience and various platforms. I also use Chartbeat historical to monitor performance.
- User friendly
- Always works
- Fast
- Ability to build dashboards including and excluding certain sections
- Visibility of social media post (Facebook mostly) rather than just referrer
- Improved suggestions - they can be weak
Chartbeat is used by all members of our team, both our editorial and business employees. We use it to track all the performance of all our news articles in real-time. It's tremendously helpful in tracking which stories are performing best and where our referral traffic is coming from. We also use it to determine where to put news articles on our front page, based on the performance of our content on other platforms (Facebook, Twitter, etc.).
- Real time analytics.
- Real time referral tracking.
- Provides the ability to optimize positioning of our articles on our website.
- Historical data is not as thorough as Google Analytics.
- Much better real-time analysis than historical analytic analysis.
- Could be more granular.
November 19, 2020
Why I love Chartbeat
Chartbeat is used across Reach by people at all levels. It allows us to see how we are performing in various KPIs in real time including page views, engaged time and recirculation. It means we can monitor performance across the day and make sure we are delivering to loyal readers and keeping them on our site.
- Real time monitoring
- Historical data is excellent and informs our one to ones
- The mobile app means you can monitor performance on the go
- It would be good to separate off app traffic
- It would be better to make it easier to build dashboards with multiple sites on
November 19, 2020
As important a tool in today's modern newsroom as a notepad and pen
Chartbeat is used across our company as a key analytical tool to monitor audience for our online news platforms. We use it at a national, regional and local level for in excess of 50 news media sites. In my own role I use it across a number of news platforms for which I am responsible. We allow all key editorial staff access to Chartbeat to monitor audience levels. It plays a key role in gauging immediate audience reaction to content and allows is to make operational and strategic decisions based on this information
- Instant 'real time' analytics
- Audience sourcing data
- Flags to indicate important trends
- Access to historic and individual author data
- Historic data is limited to three months
- Chartbeat cannot differentiate between site and app results
- There is always a suspicion of a 'lag' in data as day closes
November 19, 2020
Chartbeat is THE tool for publishers
Chartbeat it's being used across the whole organization to measure and analyze our audience data in real-time. Chartbeat it's useful too for the historical analysis of our numbers.
- Measures audience in real time
- Highlights the most important sources and referrers
- List the best performance content
- Sometimes it's difficult to configure the historical data
- More clarity about the concepts will be a help
November 16, 2020
Invaluable tool for journalists
It is used by a select group of editors to monitor traffic on our stories and to test different headlines for stories. I check it constantly to see how the headlines I write are performing on the site—both the number of concurrent visitors, the total number of clicks, and the time spent on each story. It's all really helpful information for me.
- Provide real-time data on individual stories.
- Ease of use: the app works well.
- The web page feature that ranks how each story is performing is terrific.
- I also like that you can see which sources are driving traffic—Google, Twitter, Drudge, etc.
- Love the headline test feature; it's my replacement for sports during the pandemic.
- I'd love to be able to do the headline tests and check how they're performing on the phone app, can only do that on the computer.
October 16, 2020
Chartbeat -- best realtime data for newsrooms
Our brand editorial teams use Chartbeat to monitor progress on a minute-to-minute basis, to get both an instant and longer-term sense of audience engagement with our websites. We use it across all the brands in the portfolio and we have hundreds of users in the organization.
- Tells us the current (up to the minute) state of our audience.
- Gives us context as to the engagement points of the audience.
- Helps guide editorial and product decision making in real time.
- Further video implementation.
- Continue to evolve the user interface (reflecting more than just concurrency).
Chartbeat is used by our organization to track what readers are reading on our news sites, in real-time. This helps us to understand which content resonates with readers instantly, and which content needs more work to land with readers. We are also able to understand which stories work best with new readers, which ones attract loyal readers, and the sources they come from. It enables newsrooms to make decisions involving reader behavior in real-time.
- Instant insight for newsrooms: What are readers reading, on what platform, how long are they staying?
- Headline testing: Allows us to try multiple versions of the 'sell' for the story to understand what interests different sorts of readers
- Segmentation of audience: Allows us to understand not only where readers come from (search, social, direct, etc.) but also how loyal they are and how long they stay
- Proper engagement time: Too often our industry obsesses on dwell time, but Chartbeat's active engaged time gives us a true sense of how long we really engage people for
- Simple actions: For example, the Chartbeat overlay tells us where people on average leave a story, so it helps us take actions quickly
- Wealth of data, but sometimes hard to extract in detail historically