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Chatter (discontinued)

Chatter (discontinued)

Overview

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

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Recent Reviews

Gladder with Chatter

9 out of 10
January 02, 2020
Incentivized
It is being used by our Sales and Marketing teams to communicate minor announcements and updates. Like a forum for communication within …
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Popular Features

View all 23 features
  • Chat (50)
    9.0
    90%
  • Discussions (51)
    8.1
    81%
  • Mobile Access (49)
    8.0
    80%
  • Notifications (53)
    7.1
    71%
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Pricing

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N/A
Unavailable

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

X-ATC-Chatter Short Demo

YouTube

Omron F3SG Light Curtain Demo Anti Chatter Mode

YouTube

Salesforce Chatter Demo

YouTube

X-ATC-Chatter 1.5 Demo

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.4
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.5
Avg 8.1
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Product Details

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Chatter (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Reviewers rate Chat and Integrates with GoToMeeting and Integrates with Outlook highest, with a score of 9.

The most common users of Chatter (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(98)

Attribute Ratings

Reviews

(1-25 of 56)
Companies can't remove reviews or game the system. Here's why
Yolanda Pouwels | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
[Chatter] is the tool that makes our relations stronger. It provides advanced ways of communication. I have trained my many team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your customers. It will surely enhance the productivity of your organization.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Chatter is a great tool for select teams to stay in touch with each other. It's also great for smaller companies to be used company-wide. If there are certain departments that need to keep in touch with each other I would recommend Chatter to them, as it's a great option for staying connected.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For those that use Salesforce (a pre-requisite of Chatter), you'll have the need to communicate about Salesforce topics often. Most of the time, Chatter is a great way to do this, as you can tag each other and comment all within Salesforce, rather than having to use external/additional applications. However, if you're a smaller company, or a company that uses other messaging apps frequently, you may find that people check those apps more than Chatter, and it may be easier to talk through those means.
Siddarth Upadhya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Being a Sales Team we need to keep track of all the recent activities of our sales reps. It works best by showing all the activities of your team members. Team members can connect with each other no matter what location they are at. They can share any updates, files or data among others. It helps to keep track of any follow-ups or opportunities. And one need not be logged into a system to track everything. Being on a mobile platform is great so one can't miss any action even while traveling.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
If you have many people in the same organization that will have similar questions it is great for providing direction of where to find answers. I don't feel this is the best place if you are wanting instant messages and many comments on one question. This is generally best used to pose a questions and have one or two best practice answers from your org.
February 29, 2020

Chatter Works for Us

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Chatter is best suited for collaboration between colleagues and teams within Salesforce. Account notes and opportunity notes can be quickly shared, and sales executives have visibility into account and opportunity movement. The tool can get difficult to read through once the account or opportunity has had a significant amount of activity.
February 23, 2020

Chatter is obsolete

Alex Brielmann | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
If I had the chance to speak directly with decision-makers at Salesforce, I would tell them to dissolve Chatter completely. The system is archaic and minimally helpful, and other software in the "chat" industry (Slack) is dominating it. If I had to describe a scenario in which Chatter is useful, it would be that it can be used to set automatic and manual reminders when a task is either due or needs to be completed. That's about the only thing I use it for.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Daily, we utilize Salesforce to receive application and deal submission updates. For example, we use Salesforce Chatter every morning to communicate between sales representatives and underwriters on where current submissions stand. Without Salesforce Chatter, we would be unable to receive as efficient and quick updates for stressful deals we are continually working. The user-accessibility that Chatter gives each representative in my office is crucial in organizing, qualifying, and best managing our massive amounts of data.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
To stay abreast of changes within the system and organization, Chatter is excellent. I do wish I could collapse the updates as it does increase the space within the system. Overall, Chatter a great system to track updates and increase the visibility of changes within the organization using it.
January 02, 2020

Gladder with Chatter

Tyler Lyerly | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for product or program announcements and updates. Any kind of informal communication within an organization is good to post on Chatter. Major communication subjects such as price increases or any employment status changes within the company should be communicated somewhere else.
Mariana Lemus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Positive: Get quick answers, I think it's like a company social media. All in one place.
Not too well: The only way I can log in to Chatter is to log in through Salesforce VPN.
Gideon Carter | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Initially, our Chatter integration was fairly poor. It was a useless feature that I barely recognized post-rollout.

We evolved in our usage of the software and it has been fairly beneficial. I'm able to keep internal communications around a specific deal or opportunity on the page in Salesforce. I'm able to refer to it at any time on the specific page without needing to hunt long.
Mauricio Belmonte Mireles | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Chatter only works with Salesforce so the use is limited to Salesforce users. You can not communicate with external people. It works great for the Salesforce related things, pulling the chatter from the CRM is convenient when referring to prospects or clients and to have the direct link in the same place.
October 08, 2019

Chatter Review

Claudia Dominguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Chatter is well suited for general communication/announcements such as change management and training tools. It is also very helpful in getting feedback on a product or collaborating where users should see each other's responses. It is less appropriate for private/one-to-one communications.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Chatter is well suited for organizations already using Salesforce every day, it is a great way to leave notes and comments on certain objects and records. I would only recommend using Salesforce chatter if your team is actively using Salesforce CRM every day for customers and prospects. Chatter is great for sales, support, and marketing communication.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chatter is a great, easy to use front line for end users to bring up initial requests. The flexibility of the submission form allows for quick changes. Additionally, once the ticket is created, being able to tag specific teams or topics makes it easy for every use to know who needs to work on what.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If your sales force uses Salesforce, Chatter is a no brainer. It facilitates collaboration and communication all within Salesforce, which is sometimes the hardest thing to get reps to do: be in Salesforce. If there is any form of team selling happening within your company, you'll have to communicate, and Chatter will help.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
I think Chatter may be suited for very, very large enterprises. Great tool if leadership needs to update a large team about something. When lots of conversations are happening other tools may be more user-friendly.

It's a simplified chat log. Great for basic communication, file sharing, and keeping a searchable history of conversations.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Chatter is well suited for companies who live and die in Salesforce and have large teams that upper management would like to get context on their manager/rep's conversations around opportunities as the sale cycle progresses.

Chatter is not well suited for smaller organizations. G-chat and emails would likely get them by because they have fewer opportunities and sales reps to manage.
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