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Chatter (discontinued)

Chatter (discontinued)

Overview

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

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Recent Reviews

Gladder with Chatter

9 out of 10
January 02, 2020
Incentivized
It is being used by our Sales and Marketing teams to communicate minor announcements and updates. Like a forum for communication within …
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Popular Features

View all 23 features
  • Chat (50)
    9.0
    90%
  • Discussions (51)
    8.1
    81%
  • Mobile Access (49)
    8.0
    80%
  • Notifications (53)
    7.1
    71%
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Pricing

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N/A
Unavailable

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

X-ATC-Chatter Short Demo

YouTube

Omron F3SG Light Curtain Demo Anti Chatter Mode

YouTube

Salesforce Chatter Demo

YouTube

X-ATC-Chatter 1.5 Demo

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.4
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.5
Avg 8.1
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Product Details

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Chatter (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Reviewers rate Chat and Integrates with GoToMeeting and Integrates with Outlook highest, with a score of 9.

The most common users of Chatter (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(98)

Attribute Ratings

Reviews

(1-25 of 56)
Companies can't remove reviews or game the system. Here's why
Yolanda Pouwels | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Chatter has connected us on one platform where we mutually work for the uplift of our organization it has provided me with amazing features by which I can easily boost up my business campaigns and I can engage my team in an effective way.
  • This tool is the medium for each member to easily communicate and discuss their business ideas so that we can draft the best sales plan.
  • Its mobile application is worthy to use which provides me the real-time update about the current working status of my team members and make it feasible for me to track their work.
  • I do not have any major issue, but there are some features which are very difficult to use and learn.
  • Salesforce always provides efficient services with great results. Chatter is an amazing tool of Salesforce which is a fully-featured and advanced kind of tool.
  • I appreciate its team which keeps on organizing this tool amazingly.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Chatter connects us internally quickly and efficiently.
  • Chatter helps us to maintain Salesforce hygiene.
  • Chatter helps us to keep track of what we need to get done.
  • Chatter can be difficult to understand. I'm sure there are plenty of features I've never used.
  • Chatter can be difficult to come back to and check, things move around sometimes.
  • Chatter can take more time than other conversation methods.
Siddarth Upadhya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Keeping track of all activities.
  • Helps sharing files or syncing any data.
  • Its being mobile is best for our sales managers to keep an track while traveling.
  • Showing a score for the level of opportunity helps to prioritize the sales funnel.
  • Didn't find many cons as it's doing its job best.
  • It works best for mid size to large companies only.
  • Some lighter version for small companies with some features and a cheaper cost could be an added advantage for small companies
  • Overall, we didn't find any cons as it's working its best for us.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to see answers to questions.
  • Does a great job of allowing users to add links or PowerPoints to highlight answers.
  • Able to break down barriers of having reps across the nation.
  • It is not always easy to Search for former Topics.
  • This is more how we use it but Groups should be easier to navigate.
  • Notifications.
Mackenzie Bannister | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Chatter lets me tag coworkers in notes that they would be interested in.
  • It's very customizable.
  • I can't link Chatter notes to multiple accounts.
  • I have to go to a specific tab to see Chatter; I'd love to see it available in the "recent activity" of an account.
Mariana Lemus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to read and post a question.
  • Possibility to attach files.
  • I think it's useful for large companies, as they need to have a tool to control all the requests. Not for small companies.
  • I would like to see in the principal page all the groups I can follow OR the latest addition in my organization, I'm only following the ones that I use in my daily job. Ex: accounts payable, etc.
Gideon Carter | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • It simplifies modes of communication.
  • Increases the speed of internal services within Salesforce.
  • Allows for easy, traceable communication at the opportunity, contact or account level with support.
  • Hard to recognize Chatter is even running in the background.
  • Clunky and unintuitive.
  • Many of the features seem useless, as a sales rep I wouldn't interact with it if I didn't have to.
Mauricio Belmonte Mireles | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Communicating with team members inside SFDC.
  • Having direct reference to leads, opportunities and/or accounts.
  • Keeps a record of all the related communications.
  • Personalizable view. The look and feel are very old.
  • You need to go to SFDC to reply.
  • Usage of emojis.
October 08, 2019

Chatter Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Easy collaboration.
  • Easy flow of documents for projects. When working with a client and need to attach documents to send to another team member, the process is easy and fast.
  • Feed comments can sometimes be duplicated.
  • Privileges and getting started.
October 08, 2019

Chatter Review

Claudia Dominguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Notify users of posts.
  • Allow me as an admin to hold polls that help me prioritize what the org needs.
  • Organize different groups/committees throughout the department.
  • As an admin I would like to make it so that all users receive notifications, to help implement it into their daily practice.
  • If Chatter license users could have a bit more access to view reports, that could be utilized more by us.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Since it's made by Sales Force it's integration is seamless
  • Great for intranet communication between departments and teams
  • Allows users to manage there chatter feeds
  • With SalesForce provided better free support options
  • Better API integration with Dynamic
  • Better outlook plugins for tracking emails
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • I like being able to @mention my colleagues.
  • It lives in Salesforce, which is great.
  • Flexible enough to communicate some personality through its messaging.
  • Notification rules are hard to find and tweak.
  • It feels a bit antiquated.
  • The instructions for use could be clearer.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Communication. If you are deep in the SFDC ecosystem then Chatter becomes a default mechanism to stay in touch.
  • Updates. Salesforce is very good about keeping its users up to date with the latest ways to use their new tools.
  • More real-time aspects. Not sure if this can be changed, but Chatter feels very asynchronous in its style and not dynamic like other chat systems. More like how you get notified of a change to Google Docs vs Hangouts.
  • Feels a bit siloed and can be cluttered with how comments appear.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Very easy to go back and search. It keeps a history.
  • Ability to comment and tag users on a thread.
  • You have the ability to share articles, attachments, decks, etc that may be relevant
  • Ability to conduct polls within a group or chat
  • Looks very dated.
  • Not user-friendly on mobile.
  • Feels cumbersome.
  • Not as many features or functionality as a tool like Slack
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Keeps conversations organized and relevant.
  • Allows management a view into conversations around multiple opportunities with multiple reps.
  • Logs everything in Salesforce for reference later down the road, rather than losing the conversation in G-chat.
  • It seems a bit out-dated and is not very user-friendly.
  • It often gets forgotten as G-chat is easier to use.
  • If you are not constantly following, conversations often get forgotten.
August 17, 2019

Chatter at a glance

Meredith Chandler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Time Stamps: clear history of communication.
  • Instant notification: the relative person is aware right away that an account needs attention.
  • Perhaps after adding tags or action items, the rep can check them off so the received knows how important the notification is. I.E, "new account in your name, needs immediate attention, etc."
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