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Chatter (discontinued)

Chatter (discontinued)

Overview

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

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Recent Reviews

Gladder with Chatter

9 out of 10
January 02, 2020
Incentivized
It is being used by our Sales and Marketing teams to communicate minor announcements and updates. Like a forum for communication within …
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Popular Features

View all 23 features
  • Chat (50)
    9.0
    90%
  • Discussions (51)
    8.1
    81%
  • Mobile Access (49)
    8.0
    80%
  • Notifications (53)
    7.1
    71%
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Pricing

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N/A
Unavailable

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

X-ATC-Chatter Short Demo

YouTube

Omron F3SG Light Curtain Demo Anti Chatter Mode

YouTube

Salesforce Chatter Demo

YouTube

X-ATC-Chatter 1.5 Demo

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.4
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.5
Avg 8.1
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Product Details

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Chatter (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Reviewers rate Chat and Integrates with GoToMeeting and Integrates with Outlook highest, with a score of 9.

The most common users of Chatter (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(98)

Attribute Ratings

Reviews

(51-56 of 56)
Companies can't remove reviews or game the system. Here's why
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Chatter was used across the entire organization. Of course, sales folks worked with the Salesforce side of it and Chatter was used by the entire organization for communication, file sharing, department announcements, etc.
  • Easy to use.
  • Thoughtful user experience design. It was like using a social media tool.
  • Think Twitter: announcements would be pushed further and further down to the bottom so everyone missed important updates. NOT a good solution for company wide communication.
  • I hated the chat function. It was totally crappy - it was always just easier to email.
  • Would have been better to have something to be more like a forum for announcements (mandatory meeting @3PM) and a "twitter" type feed solely for vague updates (birthdays, promotions, etc).
HipChat is better for one-on-one quick conversation and Twitter is better for updates. Chatter is really only good for sales people to use in conjunction with Salesforce. It just DIDN'T make sense for our business.
Joseph C. Chang | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company, Prudential Financial, Inc. (NYSE: PRU), comprises several different businesses. Several of these businesses (e.g. investment management, retirement, group insurance) have outbound and inbound sales teams that record their client interactions in Salesforce. To facilitate sales, they use Chatter to share information, collaborate on documents, ask questions from subject matter experts, and disseminate career development information (all internal). Roughly half the businesses are using Salesforce and Chatter, but the remainder are using third party platforms like Oracle, Jive, and SharePoint. The main challenges that are being tackled with Chatter include siloism, lack of coordination on major initiatives, lack of communication on cross-department and cross-business initiatives, oversaturation of e-mails and phone calls, and latency in gathering feedback and comments.
  • The Chatter UI is very clean and intuitive. First off, top masthead is clearly branded without being too cluttered. The search form is very easy to find and the left menu has clear nomenclature so finding functionality is not difficult.
  • The Chatter types are very clear - Feed, People, Groups, Files, Topics. These content types are almost always present in the most widely used platforms so even users new to Chatter will not find it difficult to use.
  • In Files, the preview functionality is very useful as it helps users decide whether or not this is the document they need. Also, sharing is very easy via the drop-down arrow, but a sharing icon would have been more intuitive.
  • The Groups functionality is outstanding because it allows for different departments (e.g. marketing, sales, support, research) to collaborate on client-facing work. This is the most prevalent use case and an indispensable business requirement in any platform we select for enterprise deployment. The incorporation of polling and forum (questions) is also conducive to conversation.
  • The private messaging functionality is very useful because it allows for conversations to be contained in a community and not reside in a separate space like e-mail. This functionality is missing from platforms like IBM Connections.
  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.

Well suited:

  • Project team is assigned to complete a deliverable within a finite time period and need dedicated, private space for information sharing, collaborating on files, and asking questions.
  • Documentation team is assigned to work on a presentation deck using the Files functionality.
  • A poll is needed to decide on whether an idea is actionable; if so, the idea is graduated to a project, which is then formalized in a Group.
  • A question is asked to resolve a customer service issue or other client-facing concern.
  • IT helpdesk to provide real-time support and post content to reduce incoming phone calls.

Less appropriate:

  • Departmental or enterprise portal for employee communications (the look and feel is too informal and needs to be more "institutional")
Scott Bramhall | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use Chatter across the bank-wide organization. We use it for collaboration and mass communication.
  • Easy to use
  • Cuts down on email clutter
  • Best way to collaborate with coworkers across a far flung geography
  • Keeps track of communication
  • Integrates with CRM
  • Integration with Microsoft products like Outlook would be great
  • Allow for external communication with clients securely
Well suited for mass communication situations or for times when I want to connect a conversation directly to a client in SF; less so for quick messages
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Chatter is used across our organization and addresses the problem of gaps in communication. It provides the opportunity to communicate between departments and across country wide office locations via a social media-like status feed.
  • Chatter gives instant insight into company news. When deals are made or our company is in the media, Chatter provides a way to highlight important news to everyone in the organization.
  • Chatter allows for open broadcasting similar to Twitter. This encourages positive communication and tagging individuals who are excelling at their job, bringing more energy and excellence to the organization as a whole.
  • Daily emails give you the highlights of the day in case you missed anything.
  • Engagement process. An auto tutorial would be good for beginners.
  • A better filter for status updates from most relevant to least relevant depending on department. Or at least a way to highlight same-department updates, many of the posts are irrelevant to my specific job, but I don't want to miss the ones that are relevant. The status updates can become tiresome to wade through to get to the information you know is essential not to miss.
How often will your employees actually be using it? Would it be better to simply use Skype for Biz or another IM platform? Could the information be disseminated just as easily via email? How big your organization is will determine how quickly this will simply become white noise in a room of constant "chatter".
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chatter was used by our entire organization to increase collaboration and productivity. As an international agency servicing a wide range of clients, we needed a tool that would allow our employees to share best practices, successes or tools that would help each other. Chatter enabled that to happen and the visibility of projects increased dramatically, as well as allowed our workforce to "e-meet" each other and collaborate even though projects and clients would not usually facilitate working together.
  • The search function was very beneficial and enabled me to pull up results quickly for specific types of projects I was looking for.
  • Tagging individuals allowed people to be recognized for good work, bringing success awareness to a whole team rather than simply an individual.
  • Love the ability to follow both individuals and groups to see more in the feed.
  • I struggled getting Chatter to work effectively on my smart phone, so I was only able to read posts and not create posts myself.
  • At times, I felt like the news feed did not adequately follow topics I was interested in. I would not receive updates as expected.
  • I'm not sure that Chatter would be very beneficial in a smaller organization.
I would recommend Chatter to medium and large organizations looking to improve collaboration. I think it is essential for companies with different departments who have difficulty staying up to date on each other's activities. It is also a great tool for managers who are looking to bring higher visibility to the successes of their employees. I am not sure that it would be as effective in a small team environment or at a small company.
October 06, 2015

Pretty Good

Score 6 out of 10
Vetted Review
Verified User
Incentivized
We used Chatter as an internal social network to keep each other up to date across departments.
  • Professional social network.
  • It can be a bit clunky and not user intuitive.
  • File sharing could be better integrated with local drives.
How are other companies using Chatter?
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