Overview
What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Great Option for a Communication tool
Chatter: Get social within Salesforce!
The best social networking tool for professionals corporations
For a great way to store answers for Sales Reps, Chatter can help your organization.
Chatter Works for Us
Chatter is obsolete
A Crucial Component in Managing Work Flow Communication
Chatter: A collaborative communication tool
Great way to keep up with updates!
Chatter: A great feature of Salesforce!
Gladder with Chatter
Friendly and easy tool that helps employees connect in one place.
- to ask questions
- follow groups
- ask for travel approvals
- ask for …
As a sales-rep, Chatter is a forget-able feature that has little impact on day to day activities
Only a must-have if you already use Salesforce
Popular Features
- Chat (50)9.090%
- Discussions (51)8.181%
- Mobile Access (49)8.080%
- Notifications (53)7.171%
Pricing
What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
2 people also want pricing
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Product Demos
X-ATC-Chatter Short Demo
Omron F3SG Light Curtain Demo Anti Chatter Mode
Salesforce Chatter Demo
X-ATC-Chatter 1.5 Demo
Features
Project Management
Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation
- 8.8Task Management(36) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8Gantt Charts(19) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
- 7.9Scheduling(30) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
- 8.9Workflow Automation(32) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
- 8Mobile Access(49) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
- 7.9Search(44) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
- 8.8Visual planning tools(33) Ratings
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.
Communication
Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.
- 9Chat(50) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
- 7.1Notifications(53) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
- 8.1Discussions(51) Ratings
Users can join groups or message boards for forum-style collaboration.
- 8Surveys(34) Ratings
Users can create and participate in surveys to get input from other collaborators.
- 8Internal knowledgebase(36) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
- 9Integrates with GoToMeeting(13) Ratings
Integrates with GoToMeeting for web conferencing.
- 8.9Integrates with Gmail and Google Hangouts(20) Ratings
Integrates with Gmail and Google Hangouts.
- 9Integrates with Outlook(23) Ratings
Integrates with Microsoft Outlook to tie in email threads.
File Sharing & Management
Features that allow collaborators to view, work on, and organize files.
- 8.8Versioning(28) Ratings
Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.
- 8.8Video files(33) Ratings
Supports video file types
- 7.9Audio files(30) Ratings
Supports audio file types, such as .mp3, .mp4, and .wav
- 8.9Document collaboration(41) Ratings
Users can edit files and attach comments to files.
- 8Access control(34) Ratings
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
- 8.9Advanced security features(29) Ratings
Includes advanced security features such as file encryption or remote data wipe.
- 9Integrates with Google Drive(18) Ratings
Integrates with Google's cloud storage platform, Google Drive.
- 8Device sync(27) Ratings
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Product Details
- About
- Tech Details
- FAQs
What is Chatter (discontinued)?
Chatter (discontinued) Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(98)Attribute Ratings
Reviews
(51-56 of 56)Salesforce. No brainer. Chatter? No thanks.
- Easy to use.
- Thoughtful user experience design. It was like using a social media tool.
- Think Twitter: announcements would be pushed further and further down to the bottom so everyone missed important updates. NOT a good solution for company wide communication.
- I hated the chat function. It was totally crappy - it was always just easier to email.
- Would have been better to have something to be more like a forum for announcements (mandatory meeting @3PM) and a "twitter" type feed solely for vague updates (birthdays, promotions, etc).
- The Chatter UI is very clean and intuitive. First off, top masthead is clearly branded without being too cluttered. The search form is very easy to find and the left menu has clear nomenclature so finding functionality is not difficult.
- The Chatter types are very clear - Feed, People, Groups, Files, Topics. These content types are almost always present in the most widely used platforms so even users new to Chatter will not find it difficult to use.
- In Files, the preview functionality is very useful as it helps users decide whether or not this is the document they need. Also, sharing is very easy via the drop-down arrow, but a sharing icon would have been more intuitive.
- The Groups functionality is outstanding because it allows for different departments (e.g. marketing, sales, support, research) to collaborate on client-facing work. This is the most prevalent use case and an indispensable business requirement in any platform we select for enterprise deployment. The incorporation of polling and forum (questions) is also conducive to conversation.
- The private messaging functionality is very useful because it allows for conversations to be contained in a community and not reside in a separate space like e-mail. This functionality is missing from platforms like IBM Connections.
- Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
- On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
- On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
- On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
- For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
- The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Well suited:
- Project team is assigned to complete a deliverable within a finite time period and need dedicated, private space for information sharing, collaborating on files, and asking questions.
- Documentation team is assigned to work on a presentation deck using the Files functionality.
- A poll is needed to decide on whether an idea is actionable; if so, the idea is graduated to a project, which is then formalized in a Group.
- A question is asked to resolve a customer service issue or other client-facing concern.
- IT helpdesk to provide real-time support and post content to reduce incoming phone calls.
Less appropriate:
- Departmental or enterprise portal for employee communications (the look and feel is too informal and needs to be more "institutional")
Honest Chatter Appraisal
- Easy to use
- Cuts down on email clutter
- Best way to collaborate with coworkers across a far flung geography
- Keeps track of communication
- Integrates with CRM
- Integration with Microsoft products like Outlook would be great
- Allow for external communication with clients securely
Chatter carefully - It's headline news or it's white noise
- Chatter gives instant insight into company news. When deals are made or our company is in the media, Chatter provides a way to highlight important news to everyone in the organization.
- Chatter allows for open broadcasting similar to Twitter. This encourages positive communication and tagging individuals who are excelling at their job, bringing more energy and excellence to the organization as a whole.
- Daily emails give you the highlights of the day in case you missed anything.
- Engagement process. An auto tutorial would be good for beginners.
- A better filter for status updates from most relevant to least relevant depending on department. Or at least a way to highlight same-department updates, many of the posts are irrelevant to my specific job, but I don't want to miss the ones that are relevant. The status updates can become tiresome to wade through to get to the information you know is essential not to miss.
Improve Team Collaboration & Morale with Chatter
- The search function was very beneficial and enabled me to pull up results quickly for specific types of projects I was looking for.
- Tagging individuals allowed people to be recognized for good work, bringing success awareness to a whole team rather than simply an individual.
- Love the ability to follow both individuals and groups to see more in the feed.
- I struggled getting Chatter to work effectively on my smart phone, so I was only able to read posts and not create posts myself.
- At times, I felt like the news feed did not adequately follow topics I was interested in. I would not receive updates as expected.
- I'm not sure that Chatter would be very beneficial in a smaller organization.
Pretty Good
- Professional social network.
- It can be a bit clunky and not user intuitive.
- File sharing could be better integrated with local drives.