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Chatter (discontinued)

Chatter (discontinued)

Overview

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

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Learn from top reviewers

Amazing social network with effective results

Rating: 9 out of 10
May 7, 2021
IncentivizedVetted ReviewVerified User
[Chatter] is the platform that is being used to help our organization for communication purposes. Through Chatter I easily share the data and files even we can connect with th...
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Yolanda Pouwels
Engineer - Information Technology
Software Engineer
Qvik
Chatter (discontinued)2 years of experience

The best social networking tool for professionals corporations

Rating: 9 out of 10
March 12, 2020
IncentivizedVetted ReviewVerified User
We are using Salesforce as our CRM so undoubtedly Chatter plays a great role when it comes to sharing any updates, leads, and opportunities within our sales team. I need to ke...
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Siddarth Upadhya
Manager - Sales
Manager, Global Business Alliance
R Systems
Chatter (discontinued)6 years of experience

Chatter Works for Us

Rating: 7 out of 10
February 29, 2020
IncentivizedVetted ReviewVerified User
Chatter is used as a centralized source to track opportunity notes and progress within Salesforce. We use it collaboratively across our demand generation, and sales organizati...
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Joe Keating
Program Manager - Sales
Business Development Manager
Solstice
Chatter (discontinued)3 years of experience

Chatter is obsolete

Rating: 1 out of 10
February 23, 2020
IncentivizedVetted ReviewVerified User
Before I began using Chatter in this role, the organization as a whole relied far too heavily on Chatter. It was used as a place to store important files, conversations, and i...
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Alex Brielmann
Director - Sales
Director Sales Operations
Ogury
Chatter (discontinued)5 years of experience

A Crucial Component in Managing Work Flow Communication

Rating: 10 out of 10
February 22, 2020
IncentivizedVetted ReviewVerified User
Chatter is used daily as our primary CRM system to better manage our data, update files and client requests, and keep heavy surveillance on our target goals with daily revenue...
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Brett Horton
Account Manager - Finance and Accounting
Finance Manager
Everlasting Capital
Chatter (discontinued)2 years of experience
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Pricing

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Chatter (discontinued)

Chatter (discontinued)

N/A
Unavailable

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

X-ATC-Chatter Short Demo

YouTube

Omron F3SG Light Curtain Demo Anti Chatter Mode

YouTube

Salesforce Chatter Demo

YouTube

X-ATC-Chatter 1.5 Demo

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.4
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.5
Avg 7.9
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Product Details

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Chatter (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Reviewers rate Chat and Integrates with GoToMeeting and Integrates with Outlook highest, with a score of 9.

The most common users of Chatter (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 6)

Excellent tool for a growing business

Rating: 8 out of 10
Incentivized
April 30, 2019
GT
Glen Tylee
Systems Support Administrator
Fonterra (Dairy, 10,001+ employees)
Vetted Review
Verified User
Chatter (discontinued)
3 years of experience
View profile
Use Cases and Deployment Scope
We use Chatter to solve a number of problems in our department. One of the main purposes it has is to distribute the correct information to a wider team and have an ongoing conversation around points that are relevant to a specific topic for all to see. This can help reduce e-mail clutter and also provide a reference going forward. This is not only done with news articles relating to the company, but also major regulatory changes, procedural changes and general conversation.
Pros
  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Cons
  • Possibly could go with a change of layout, a slight redesign to make it look and feel more user friendly. It's not terrible but for someone who hasn't used Twitter before, they may find it a bit hard to navigate.
  • Possibly to have certain people prioritized within a company's Chatter feed. So if the CEO has posted something, this appears first as a priority post for all to see, and then can be sent further down your feed once read.
  • Could possibly do with a feature to create an incentive for people to contribute more. There's still a lot of conversations that happens outside of Chatter that would be better suited for Chatter. There is an 'Influencer' feature but there is little known about this and has minimal meaning or purpose to most people.
Likelihood to Recommend
Chatter is very well suited for internal conversations around specific news topics and articles. It may however attract unnecessary conversation as some may treat it like Facebook. Chatter could possibly have a filter or something that reads what someone is about to post and then ask the user if this is a work related conversation.

Communicate Across Your Company With Chatter

Rating: 8 out of 10
Incentivized
December 07, 2017
Verified User
Manager in Professional Services
Medical Practice Company, 501-1000 employees
Vetted Review
Verified User
Chatter (discontinued)
3 years of experience
Use Cases and Deployment Scope
In our organization, Chatter is used as a resource for sharing information across the whole organization. Various Chatter groups have been set up to cover a variety of groups, and there are even a few that are "just for fun" such as one for Walking Dead fans or the "Daily Dose of Awesome" group that posts interesting or humorous things on a daily basis. It helps communicate known issues, discuss upcoming changes, share information and connect large groups of people across the country.
Pros
  • Chatter is very easy to use, especially if one is already familiar with social media. It works very much in the same way as Facebook as far as how posts are displayed and comments can be added.
  • Groups can be public or private, and ownership can easily be edited as needed. Those added to a group can leave easily if they feel the information does not pertain to them.
  • I enjoy a regular e-mail digest of what I may have missed in Chatter. I also like the e-mail notifications I get when someone tags me by name in a post or comment.
Cons
  • When sharing a photo, it gives only a thumbnail, and if there are a series of photos (for instance, to share memories of a recent company-wide event) you have to click on each individual one to view it. It's tedious and could definitely be done better.
  • The Desktop Chatter application went away, and I found it really helpful so that I didn't have to log in to Chatter on Salesforce to check and see if anything new had been posted - it just came up in a feed on a separate little program. I miss that feature.
Likelihood to Recommend
For storing and sharing files, I do not recommend Chatter; we do have some file sharing going on within Chatter but I feel that Box is more appropriate for that. I do like it for discussing certain topics pertaining to one of our software platforms, or big changes such as implementing ICD-10.

Chatter is a Small, Powerful Player Competing Against Industry Whales

Rating: 10 out of 10
Incentivized
May 16, 2016
JC
Joseph C. Chang
Senior IT Specialist
Prudential Financial (Financial Services, 10,001+ employees)
Vetted Review
Verified User
Chatter (discontinued)
3 years of experience
View profile
Use Cases and Deployment Scope
Our company, Prudential Financial, Inc. (NYSE: PRU), comprises several different businesses. Several of these businesses (e.g. investment management, retirement, group insurance) have outbound and inbound sales teams that record their client interactions in Salesforce. To facilitate sales, they use Chatter to share information, collaborate on documents, ask questions from subject matter experts, and disseminate career development information (all internal). Roughly half the businesses are using Salesforce and Chatter, but the remainder are using third party platforms like Oracle, Jive, and SharePoint. The main challenges that are being tackled with Chatter include siloism, lack of coordination on major initiatives, lack of communication on cross-department and cross-business initiatives, oversaturation of e-mails and phone calls, and latency in gathering feedback and comments.
Pros
  • The Chatter UI is very clean and intuitive. First off, top masthead is clearly branded without being too cluttered. The search form is very easy to find and the left menu has clear nomenclature so finding functionality is not difficult.
  • The Chatter types are very clear - Feed, People, Groups, Files, Topics. These content types are almost always present in the most widely used platforms so even users new to Chatter will not find it difficult to use.
  • In Files, the preview functionality is very useful as it helps users decide whether or not this is the document they need. Also, sharing is very easy via the drop-down arrow, but a sharing icon would have been more intuitive.
  • The Groups functionality is outstanding because it allows for different departments (e.g. marketing, sales, support, research) to collaborate on client-facing work. This is the most prevalent use case and an indispensable business requirement in any platform we select for enterprise deployment. The incorporation of polling and forum (questions) is also conducive to conversation.
  • The private messaging functionality is very useful because it allows for conversations to be contained in a community and not reside in a separate space like e-mail. This functionality is missing from platforms like IBM Connections.
Cons
  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Likelihood to Recommend

Well suited:

  • Project team is assigned to complete a deliverable within a finite time period and need dedicated, private space for information sharing, collaborating on files, and asking questions.
  • Documentation team is assigned to work on a presentation deck using the Files functionality.
  • A poll is needed to decide on whether an idea is actionable; if so, the idea is graduated to a project, which is then formalized in a Group.
  • A question is asked to resolve a customer service issue or other client-facing concern.
  • IT helpdesk to provide real-time support and post content to reduce incoming phone calls.

Less appropriate:

  • Departmental or enterprise portal for employee communications (the look and feel is too informal and needs to be more "institutional")

Consolidated information

Rating: 10 out of 10
Incentivized
June 18, 2019
JW
Joel Williams
Small Business Consultant
Groupon (Retail, 10,001+ employees)
Vetted Review
Verified User
Chatter (discontinued)
1 year of experience
View profile
Use Cases and Deployment Scope
Chatter is utilized to provide a consolidated report and the reps past activity. Mainly, the sales department can see exactly which accounts were worked the day prior. In addition, managers can easily see their reps progress on accounts.
Pros
  • Chatter consolidates previous activity.
  • Sends you an email so it is easy to view the report.
  • Provides links to the accounts that you worked so you can easily pick up where you left off.
Cons
  • There should be a way to opt out of the email so they don't clog your inbox.
  • Email should provide more detail. It just says "Created a task" but doesn't say the name of the account.
  • Should be a way to edit and filter the information that Chatter sends you. A more customized experience.
Likelihood to Recommend
Chatter can be useful in providing a consolidated overview of your activity for the day prior. It helps in preventing accounts falling through the cracks.

Only a must-have if you already use Salesforce

Rating: 7 out of 10
Incentivized
October 28, 2019
Use Cases and Deployment Scope
Chatter is being used mainly by the sales department, other departments such as customer success, sales ops, and legal. Others have access but don't use it as much. In the sales department, we use it to communicate inside the Salesforce platform and it makes easy to refer to contacts, leads, opportunities, and accounts without leaving SFDC.
Pros
  • Communicating with team members inside SFDC.
  • Having direct reference to leads, opportunities and/or accounts.
  • Keeps a record of all the related communications.
Cons
  • Personalizable view. The look and feel are very old.
  • You need to go to SFDC to reply.
  • Usage of emojis.
Likelihood to Recommend
Chatter only works with Salesforce so the use is limited to Salesforce users. You can not communicate with external people. It works great for the Salesforce related things, pulling the chatter from the CRM is convenient when referring to prospects or clients and to have the direct link in the same place.
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