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Chatter (discontinued)

Chatter (discontinued)

Overview

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

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Learn from top reviewers

The best social networking tool for professionals corporations

Rating: 9 out of 10
March 12, 2020
IncentivizedVetted ReviewVerified User
We are using Salesforce as our CRM so undoubtedly Chatter plays a great role when it comes to sharing any updates, leads, and opportunities within our sales team. I need to ke...
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Siddarth Upadhya
Manager - Sales
Manager, Global Business Alliance
R Systems
Chatter (discontinued)6 years of experience

Chatter Works for Us

Rating: 7 out of 10
February 29, 2020
IncentivizedVetted ReviewVerified User
Chatter is used as a centralized source to track opportunity notes and progress within Salesforce. We use it collaboratively across our demand generation, and sales organizati...
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Joe Keating
Program Manager - Sales
Business Development Manager
Solstice
Chatter (discontinued)3 years of experience

Chatter is obsolete

Rating: 1 out of 10
February 23, 2020
IncentivizedVetted ReviewVerified User
Before I began using Chatter in this role, the organization as a whole relied far too heavily on Chatter. It was used as a place to store important files, conversations, and i...
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Alex Brielmann
Director - Sales
Director Sales Operations
Ogury
Chatter (discontinued)5 years of experience

A Crucial Component in Managing Work Flow Communication

Rating: 10 out of 10
February 22, 2020
IncentivizedVetted ReviewVerified User
Chatter is used daily as our primary CRM system to better manage our data, update files and client requests, and keep heavy surveillance on our target goals with daily revenue...
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Brett Horton
Account Manager - Finance and Accounting
Finance Manager
Everlasting Capital
Chatter (discontinued)2 years of experience

Gladder with Chatter

Rating: 9 out of 10
January 2, 2020
IncentivizedVetted ReviewVerified User
It is being used by our Sales and Marketing teams to communicate minor announcements and updates. Like a forum for communication within the company.
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Tyler Lyerly
Contributor - Sales
Business Development Manager - Residential New Construction (Allied Air Division)
Lennox International
Chatter (discontinued)4 years of experience
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Pricing

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Chatter (discontinued)

Chatter (discontinued)

N/A
Unavailable

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

Alternatives Pricing

Slack

Slack

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What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools,…

Miro

Miro

$10
per month per user
What is Miro?

Miro provides a visual workspace for innovation, where distributed teams can build the future together. MIro counts more than 80 million users, who improve product development, speed up time to market, and ensure that new products deliver on customer needs.

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Product Demos

X-ATC-Chatter Short Demo

YouTube

Omron F3SG Light Curtain Demo Anti Chatter Mode

YouTube

Salesforce Chatter Demo

YouTube

X-ATC-Chatter 1.5 Demo

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3
Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.4
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.5
Avg 8.1
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Product Details

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Chatter (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Reviewers rate Chat and Integrates with GoToMeeting and Integrates with Outlook highest, with a score of 9.

The most common users of Chatter (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 18)

Friendly and easy tool that helps employees connect in one place.

Rating: 10 out of 10
Incentivized
December 12, 2019
ML
Mariana Lemus
Community Associate, Developer Relations
MuleSoft a Salesforce Company (Computer Software, 1001-5000 employees)
Vetted Review
Verified User
Chatter (discontinued)
1 year of experience
View profile
Use Cases and Deployment Scope
It's a friendly tool, we use Chatter for the whole organization:
- to ask questions
- follow groups
- ask for travel approvals
- ask for budget requests and pending reimbursements
All the company guidelines and questions you can find there.

I feel the whole company can be reached in one place, you can connect with people around the globe, having your same question and post. See the latest activity.
Pros
  • Easy to read and post a question.
  • Possibility to attach files.
Cons
  • I think it's useful for large companies, as they need to have a tool to control all the requests. Not for small companies.
  • I would like to see in the principal page all the groups I can follow OR the latest addition in my organization, I'm only following the ones that I use in my daily job. Ex: accounts payable, etc.
Likelihood to Recommend
Positive: Get quick answers, I think it's like a company social media. All in one place.
Not too well: The only way I can log in to Chatter is to log in through Salesforce VPN.

Chatter works well across all Salesforce users.

Rating: 8 out of 10
Incentivized
July 18, 2019
LD
Long Dai
Salesforce Administrator
Race Roster (Events Services, 51-200 employees)
Vetted Review
Verified User
Chatter (discontinued)
8 years of experience
View profile
Use Cases and Deployment Scope
We use Chatter to collaborate with information between records. Chatter is a great place to look to see recent updates and new activities. Chatter works similar to Twitter posts but for business users.
Pros
  • Embedded into our Salesforce CRM.
  • A one-stop shop to find all related communication regarding the case, account, or any object, through a feed-based layout.
  • Ability to attach images very useful.
  • We use the flow designer to post automated updates to records into Chatter feed.
  • It keeps all information attached to the record.
  • Chatter has filters that can easily find specific updates if one record has a lot of entries and it is hard to find.
Cons
  • Some more customization would be nice.
  • Layout of Chatter in Salesforce Lightning can be better improved.
  • There are big differences between Chatter in Lightning vs Classic and a new user might not understand how to navigate the interface.
  • External users can't @mention internal users. This would be very helpful.
  • CSS in community feed needs a designer to have it look good. It should look good right out of the box.
  • Being able to post videos would also be helpful.
Likelihood to Recommend
Chatter is well suited in a large office with multiple departments working on the same records in a CRM. It would be less appropriate if it was just a small shop.

A Crucial Component in Managing Work Flow Communication

Rating: 10 out of 10
Incentivized
February 22, 2020
BH
Brett Horton
Finance Manager
Everlasting Capital (Financial Services, 11-50 employees)
Vetted Review
Verified User
Chatter (discontinued)
2 years of experience
Use Cases and Deployment Scope
Chatter is used daily as our primary CRM system to better manage our data, update files and client requests, and keep heavy surveillance on our target goals with daily revenue updates. Chatter is utilized by everyone within my company and is the reason we can put up such consistent revenues each month.
Pros
  • Critical Communication Accessibility
  • Effective Notification Settings
Cons
  • Lack of built-in Dialer
  • Occasional unneeded task reminders
Likelihood to Recommend
Daily, we utilize Salesforce to receive application and deal submission updates. For example, we use Salesforce Chatter every morning to communicate between sales representatives and underwriters on where current submissions stand. Without Salesforce Chatter, we would be unable to receive as efficient and quick updates for stressful deals we are continually working. The user-accessibility that Chatter gives each representative in my office is crucial in organizing, qualifying, and best managing our massive amounts of data.

No reason not to get stuck in!

Rating: 9 out of 10
Incentivized
December 05, 2017
SW
Simon Whight
Senior Salesforce CRM Analyst
Citation Professional Solutions (Legal Services, 201-500 employees)
Vetted Review
Verified User
Chatter (discontinued)
7 years of experience
View profile
Use Cases and Deployment Scope
Chatter is used across the organisation. At the very least, every user here has a basic Chatter license, several with Chatter Plus and approximately 220 with full Salesforce licenses. Naturally, it is there to address the issue of company wide collaboration and communications.
Pros
  • Integrated into your line of business tool. It is directly where you are doing your job.
  • It is fun and casual.
  • It has a very low technology barrier to use. Plus the iOS app is really useful.
  • It subtly blends social network with business automation and business function. Everybody knows how to interact with social networks and this translates the business layer into an easy to digest and interactive fashion.
Cons
  • Visualforce helps you design more complex custom actions using Chatter, however Visualforce is often a technical level above the basic administrators' capabilities. It needs a declarative GUI to help you make complex actions.
  • A lot of changes that have come with Lightning are now not available to Classic Salesforce users. If you're a new buyer, this isn't an issue. If you are not, you really need to look at going Lightning now.
Likelihood to Recommend
I personally think it is far superior to email as a communications platform. Spooling up a group to work on a project, fun badges for work achievements, or just keeping people in the loop visibly.

Obviously, Chatter comes with Salesforce, but also in a free form. If you're looking at getting it WITHOUT Salesforce, you should probably shop around with things like Yammer or Teamwork.

Chatter Review

Rating: 10 out of 10
Incentivized
October 08, 2019
CD
Claudia Dominguez
National Sales Account Supervisor
Six Flags Corporate (Entertainment, 51-200 employees)
Vetted Review
Verified User
Chatter (discontinued)
1 year of experience
View profile
Use Cases and Deployment Scope
We use it in our department. With so many communication tools that are subject to change throughout the year, it is nice to have all of our CRM users connected in one place.
Pros
  • Notify users of posts.
  • Allow me as an admin to hold polls that help me prioritize what the org needs.
  • Organize different groups/committees throughout the department.
Cons
  • As an admin I would like to make it so that all users receive notifications, to help implement it into their daily practice.
  • If Chatter license users could have a bit more access to view reports, that could be utilized more by us.
Likelihood to Recommend
Chatter is well suited for general communication/announcements such as change management and training tools. It is also very helpful in getting feedback on a product or collaborating where users should see each other's responses. It is less appropriate for private/one-to-one communications.
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