TrustRadius Insights
Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have …
Starting at $15 per month per user
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What is Chili Piper?
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.The vendor states Companies like Twilio, Forrester, Spotify, and Gong use…
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Pricing
Instant Booker
$15
Cloud
per month per user
Handoff
$25
Cloud
per month per user
Concierge Inbound Scheduling
$30
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.chilipiper.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chili Piper?
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.
The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings.
Chili Piper is more than just a booking link solution. For revenue teams that struggle with complex lead routing and slow inbound response times, Chili Piper is a scheduling solution that handles both routing and scheduling.
Chili Piper does not stop at simple round-robin routing, but integrates with the user's CRM to instantly qualify and route leads using segmentation data like industry, vertical, and account owner.
The Chili Piper scheduler integrates with any inbound web form. After submitting a form, inbound leads can be routed to the correct sales rep and given the option to book time on their calendar instantly.
Chili Piper Features
- Supported: Personal Booking Link
- Supported: Smart Booking Links
- Supported: Custom CSS
- Supported: Instant Booker Plugin
- Supported: Suggested Times in Emails
- Supported: Coordinate team availability on Suggested Times
- Supported: One-click Booking
- Supported: Dynamic Meeting Templates
- Supported: Hours of Availability
- Supported: Meeting Buffers
- Supported: Minimum Meeting Notice
- Supported: Meeting Limits
- Supported: Reserved Meeting Times
- Supported: Multiple & Recurring Meeting Series
- Supported: No Show Management
- Supported: Notifications & Reminders via Email & SMS
- Supported: Salesforce Integration & Reporting
- Supported: Relate Meeting to SFDC Case & Opportunity
- Supported: Write Events to SFDC Custom Objects
- Supported: Create and Manage Multiple Workspaces (Admin)
- Supported: Abandoned Scheduling Follow-up
- Supported: Meeting Preparation Details
- Supported: Meeting Handoffs
- Supported: Hot Handoffs
- Supported: Round Robin Routing
- Supported: Flexible Round Robin Rules
- Supported: Vacation Calibration
- Supported: Routing to Account Owner
- Supported: Advanced Routing Rules
- Supported: Group Meetings
- Supported: Distribution Reporting
- Supported: Real Time Scheduling Directly from Forms and Inside Web App
- Supported: Real Time Scheduling Directly from Chat
- Supported: Real Time Call Routing Directly from Forms and Inside Web App
- Supported: Real Time Video Conferencing Directly from Forms and Inside Web App
- Supported: Embeddable Inbound Forms
- Supported: Form Integrations (Marketo, Pardot, Eloqua, Hubspot, and more)
- Supported: API Access for Customization
- Supported: Automatically create leads in Salesforce
- Supported: Automatically qualify and route leads
- Supported: Auto-assign leads that don't book
- Supported: Auto-redirects for scheduled, unscheduled, and unqualified meetings
- Supported: Notify reps in Slack
- Supported: Inbound Conversion Funnel Reporting
- Supported: Create teamwide booking links
- Supported: Manage & Schedule Group Events
- Supported: Easily Re-Schedule or Re-Assign Meeting Owners
- Supported: Integrated Advanced Salesforce Reporting
- Supported: Smart Email Signatures
- Supported: Custom Personal Pages
Chili Piper Videos
About Chili Piper's scheduling solutions
Neil Rongstand, VP of Growth at ChowNow, knew that his team needed a better method for following up with inbound leads and getting meetings on sales reps’ calendars. Before Chili Piper, the average speed to lead for an inbound meeting request was about a week. In many cases re...
Show More The team at Apollo had little faith in their ability to convert inbound leads. About 40% of Apollo’s inbound demo requests were not converting to a booked meeting. They knew they needed to fix their leaky inbound funnel before investing any further in digital acquisition.
Kri...
Show More Chloe Jillings, Manager of Customer Success at PatientPop, knew that her team’s process of assigning new accounts was broken. Managers were having to dig through Salesforce reports and manually assign accounts to CSMs while ensuring the workload was evenly distributed. This ca...
Show More With 60-70% of their inbound demo requests never making it to a booked meeting, Bryan Schuler, ABM and Marketing Operations Manager at SaaSOptics knew that a change was needed. Their inbound scheduling process required SDRs going back-and-forth with the prospect to qualify and...
Show More We asked some of our customers how long it took to started seeing value from Chili Piper, what their onboarding experience was like, and more.
Chili Piper Integrations
Chili Piper Competitors
Chili Piper Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, Canada, France, Germany, United Kingdom, Australia, and more |
| Supported Languages | English |
Chili Piper Downloadables
Frequently Asked Questions
Reviewers rate Support Rating highest, with a score of 8.2.
The most common users of Chili Piper are from Mid-sized Companies (51-1,000 employees).
Chili Piper Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(80)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have reported that the tool streamlines the appointment scheduling process, making it easy to book consultations with prospective customers and ensuring all necessary parties receive the invitation. By automating administrative steps involved in appointment scheduling, Chili Piper saves time for sales teams and offers flexible scheduling options. The software integrates seamlessly with platforms like Salesforce and Google Calendar, providing full calendar visibility and enabling users to sync events between individual calendars and Salesforce.
Additionally, Chili Piper is widely used to optimize the handoff of leads from BDRs to AEs, improving efficiency in the sales process. With visibility into AE calendars, meetings are automatically routed to the correct AE, ensuring smooth transitions and minimizing delays. This has been especially beneficial for inside sales teams booking meetings on behalf of outside sales teams. Furthermore, Chili Piper's integration with Zoom allows for convenient inclusion of meeting details in calendar invitations, enhancing the experience for both representatives and prospects. Overall, Chili Piper is a user-friendly tool that reduces no-show rates, improves consistency in invites and messaging, and eases administrative burdens, ultimately enhancing productivity and effectiveness across departments.
Users highly recommend Chili for scheduling, citing the following recommendations:
Utilize Chili's customizable features and ease of use. Users appreciate the ease of use and customization options available in Chili. They mention the ability to set up different meeting types and find it a great tool for instant booking and reducing the workload of the sales team. They also recommend experimenting with all the features and not being afraid to configure Chili for scale at the beginning.
Leverage Chili for streamlining scheduling processes. Users recommend Chili for both inbound and outbound processes, as well as appointment scheduling with robust capabilities. They find it effective in converting website traffic into meetings, increasing conversion rates with clients, and leveling up inbound sales teams. It is particularly recommended for B2B SaaS companies and teams with more than 100 members.
Seek support from the Chili team. Users advise reaching out to the Chili team for onboarding sessions, assistance during the discovery phase, and accessing their fantastic support team. They also suggest searching through support articles and using live support for any issues. Some users recommend having someone dedicated to setting up and testing Chili, while others highlight the importance of working closely with an admin for a clean and quick experience.
Overall, users highly recommend Chili as a long-term solution that can simplify and streamline the booking process, increase productivity, and improve time management for businesses.
Attribute Ratings
Reviews
(1-25 of 29)Companies can't remove reviews or game the system. Here's why
March 07, 2022
Red hot Chili Pipers
We utilize Chili Piper for booking Demos and scheduling. It is integrated with Salesforce and Zoom and allows us to easily see where executives have gaps in their schedules. Allowing to invite customers to make changes to the appointment through the web interface frees up time as you don't need to reschedule yourself. At present, we only use instar booking and schedule.
- Scheduling
- Instant bookings
- Integration
- SSO
- Adding multiple time slots
- Time zones
November 06, 2021
Just getting started with Chili Piper and early reviews are GREAT
It was implemented at ABILITY in order to get leads/MQLs over to the sales team more quickly. It cut down the time to reach a member of the sales department from about 15 minutes to less than 5 minutes. The notifications could come in email but a decision was made to get it over to the sales team via Teams instead.
- Quickly route sales leads
- Immediately schedule meetings with sales
- Faster handoff from SDR to sales team
- Having only used it for a year there aren't any gaps I can see at this point
- It did take us a while to implement and get it integrated but that could have been our procurement department more than anything on the Chili Piper end
May 24, 2021
Chili Piper, a spicy hot option for scheduling
Chili Piper has been a huge help for our customer facing teams. The ease and speed by which they can coordinate meetings allows them to focus on the activities that mean the most for our business. We use the tool across many different use cases, and it has been instrumental in easing some of the administrative burden in our process.
- Ease of use
- Quick to implement
- Clean interface
- Nothing about the core functionality, just more features and functions!
Score 10 out of 10
Vetted Review
Verified User
Chili Piper is being used across the whole organization. I use the tool schedule calls with prospects on behalf of my account executives. It addresses calendar/scheduling for the entire organization. For example, customer success teams utilize it meet with current clients to discuss customer complaints and/or positive feedback. Very easy to use.
- Easy to use
- Visibility of multiple employee calendars
- Helps with rescheduling calls that have to move
- More features to make changes to assignee of the meeting
May 21, 2021
SDR appreciated
We use Chili Piper in our sales department to book meetings. It allows SDRs to set a meeting from a list of all AEs or have is grouped by teams making sure the correct salesperson is scheduled for the meeting. The platform then queues up the next sales person who is in the rotation.
- Set meetings with multiple people
- Addresses meeting attendees in different time zones
- Ability to schedule from email and outreach
- Clear visibility into schedule to prevent double booking
- Integration with Salesforce
- Integration with outreach
- Frequently need to turn extension on/off as disappears from gmail
- Sometimes slow to load
- Would like to be able to send update to one attendee without going to everyone
May 21, 2021
Chili Piper - Heating up our salesa!
Our SDR team uses it to book meetings with prospects for our sales teams. We can send a link and have the prospect pick the time or we can book it while on the phone very easily. Chili Piper will automatically add Zoom info on the calendar invitation.
- Book Round Robin meetings (huge headache manually, which I've done at another non chili piper company)
- Integrate with Salesforce for easy booking
- Allow sending of time suggestions without blocking that calendar time
- Send booking link to prospects
- Chili Piper nails it when it comes to scheduling and salesforce integration - more features will be great to have like time suggestions based on email opens or something, but it's hard to say exactly what the new features will be.
- Honestly it's hard to think of others
Score 10 out of 10
Vetted Review
Verified User
Chili Piper is used across our sales team. Before using Chili Piper it was a time consuming and cumbersome task to book demos. Chili Piper makes it much easier to book meetings with our prospects in a timely, organized fashion.
- Expedites the process of booking important sales meetings
- Automates the demo request process. Our prospects can book meetings directly on our calendars at the time of the demo request.
- For my use of Chili Piper, I can't think of anything specific I would want to improve.
May 21, 2021
A gamechanger for SDRs across the world
Score 10 out of 10
Vetted Review
Verified User
Our entire sales development team (50+) uses Chili Piper every day. As a scaling sales team, we ran into no-show issues and inconsistency with invites and messaging. After implementing Chili Piper our no-show rate went down nearly 40% and the team as a whole was able to schedule twice as many meetings at a faster rate.
- Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
- Meeting Buffer functionality assures that AEs won't be booked back-to back.
- I can send the link to each of my meeting templates for different prospects
- Faster load times, but we can’t complain too much!
- It's an awesome tool, but at the end of the day, it's still just a calendar tool. I'm looking forward to their innovations and disrupting the market
- Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
May 21, 2021
Great for streamlining BDR - AE hand offs
Score 8 out of 10
Vetted Review
Verified User
We use Chili Piper to optimize the hand off of initial meeting form our BDRs to AE's. This helps us be more efficient in the early stages of our sales process.
- Scheduling
- Hand offs between teams
- Coordination
- Editing of calendar invites
May 21, 2021
The best scheduling tool for sales handoff
Score 10 out of 10
Vetted Review
Verified User
Our SDR team uses it to book consultations with prospective customers for our sales teams. When a prospect wants to talk, they are able to use ChiliPiper to view the correct reps calendar, pick the time and automatically include the Zoom details on the calendar invitation.
- Chili Piper integrates so well with Salesforce, Gmail, Google Calendar, and other programs I use at work. The Gmail extension makes everything so easy to schedule and eliminate conflicts
- Saves time during the day that can be better spent doing more meaningful work
- Event reminders for when a prospect hasn't accepted an invite or for a meeting that was scheduled a way out
- They are continually improving their offering and we've seen great leaps over the past 2 years.
- Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
- Faster load times, but we can’t complain too much!
May 21, 2021
Great tool for AE's, SDR's and RevOps!
Score 10 out of 10
Vetted Review
Verified User
Chili Piper is currently being used across the Account Executive, and Sales Development Teams at Sendoso. I love the simplicity and interface between Salesforce and Google Calendar. I can easily send calendar booking links, or allow SDR's to book meetings on my calendar on my behalf.
- The Google Calendar integration is seamless, a unique zoom link is also automatically created when a meeting is booked on my calendar.
- The booking link is simple for my prospects and customers to find time on my calendar.
- The chrome plug in is useful to use no matter what tab or page im sitting on.
- I don't have a ton of complaints at this time. It's works just fine for me in the AE position.
May 21, 2021
Chili Piper Review
Score 8 out of 10
Vetted Review
Verified User
Sendoso uses Chili Piper daily to schedule meetings with current and potential customers. Chili Piper is used mainly throughout the Sales department, since the SDRs and Account Executives are usually the people scheduling and attending said meetings. By utilizing Chili Piper, we are saving our own, and our customers' time. With just one click, someone can book time to meet with someone within our organization.
- Meetings booked efficiently
- Meetings scheduled with ease
- Access to calendars so no road blocks
- Small bug fixes
- The need to refresh
May 21, 2021
Chili Piper - making setting meetings spicy!
Score 10 out of 10
Vetted Review
Verified User
Chili Piper is currently being used across our sales department. It helps us easily book meetings, collaborate on times, and ensure every party that needs to be on the call receives the invitation. Chili Piper allows for visibility into our AEs calendars to make it easy for scheduling, seeing who the meeting should route to, and overall alignment.
- Calendar visibility across those on the invite (within the same org)
- Ability to round robin a meeting to
- In email time availability
- Notifcation of new meetings set through CP link
- I can't think of anything at this team.
March 17, 2020
Chili Piper isn't so hot
The sales department uses Chili Piper. It is to help our setters set for the account executives to do the demos.
- Sends calendar invites to both the person being set for and the company.
- It is hard to tell who is up on the round robin.
- It is hard to incorporate exceptions to the round robin.
We use Chili Piper to schedule meetings with our customers and prospects. I do not use it to schedule internal meetings. It saves us a lot of time and allows our customers to choose from open time slots we provide or go to our calendar and find a time that works for both people.
- Easy to schedule.
- Easy to find people's emails by searching their name.
- Lots of meeting templates.
- Sometimes the times on the side with the lines don't match what the block says (so I look at the time block and not the side times).
February 12, 2020
Supercharge scheduling process for your Sales team
- Our Sales Team uses chili Piper. It automates all of the administrative steps involved with appointment scheduling. Using Chili Piper Chrome extension, our team can schedule meetings or offer prospect meeting times inside Gmail, Salesforce, or SalesLoft.
- We needed a tool that would sync Google Calendar Events to Salesforce, keep them updated, and make scheduling easier for our Sales Development team.
- With the ability to create multiple "Queues" inside Chili Piper, meetings that our SDR team creates are being routed to correct AE automatically.
- Meeting Buffer functionality assures that AEs won't be booked back-to back.
- If the meeting is rescheduled Event date/time in Salesforce is being updated automatically + we can track how many times it was rescheduled.
- Offer availability is currently only available in Gmail, need this functionality in Salesforce&SalesLoft.
- With Concierge functionality need the ability to choose an option to create a lead even if email exists in a system.
December 09, 2019
Long Time User Of Chili Piper
Our SDR team uses it to book consultations with prospective customers for our sales teams. When a prospect wants to talk, they are able to use ChiliPiper to view the correct reps calendar, pick the time and automatically include the Zoom details on the calendar invitation. It auto accepts for the reps and sends to the prospect to easily accept the invite.
- Ease of use.
- Integrates with Outlook.
- Scalable.
- Hard to tell where some things are blocked and others aren’t (update to colors caused the problem).
- Little learning curve.
December 07, 2019
Help take the stress out of scheduling.
It allows to schedule events, throughout the different teams in our company. This has helped improve efficiency of scheduling installs, demonstrations, trainings and other events with our customers.
- Helps interoffice scheduling, by providing an universal calendaring system.
- Helps customers schedule demonstrations with sales.
- Streamlines the various calendars we used to use.
- I haven't found a easy way yet to reschedule events.
- Occasional issues syncing with gmail.
- No show process could be improved.
November 05, 2019
An easy and efficient product.
We use Chili Piper in a couple of different departments but not with the whole company. My team currently uses it to help set up training with our current customers. IT allows us to allow customers to create specific appointments with our training so that they know exactly what they will be trained on. We also use it to help us schedule demos with our sales reps.
- It writes backs directly to Salesforce so that we are able to track everything.
- Creating custom appointments is very easy.
- Super simple setting up new users and implementing them into the team.
- With the customization being are a really nice feature, we do wish it was easier to add fields and not have required fields.
- Sometimes we see that the calendar syncing is not always accurate.
- I would wish it would allow me to set up more customizable time slots where only certain things can be scheduled.
October 02, 2019
Chili piper is the best
We use Chili Piper to book all meetings from new leads to customer consultations to onboarding. This helps us track meetings booked and held. Also, what source they are coming from.
- Booking
- Lead routing
- Meeting handoff
- Utm tagging
September 23, 2019
Chilipiper: Easiest technology to implement
Chilipiper is used by the Marketing department to book meetings with end-users. We have been expanding the usage and plan to roll out to even broader audiences and departments. It's easy to navigate UI helps gauge more users.
- Book meetings
- Meeting routing
- Booking meeting rooms
- Meeting rooms integration
- Expand the API features
- Workspace management
January 15, 2019
Resistance free scheduling for your sales team
We use Chili Piper for leads to come to the website and schedule a call on our calendar for a demo. Our lead flow is directed by Chili Piper and prospects are able to select a time that works for the call and schedule it. Then, using our screen share software, they go through a demo or any other type of call we offer.
- Easy of use to access our sales reps calendars for prospects
- Round-robin functionality to distribute lead flow for our sales team
- Integrates with Salesforce.com to log activities that happen through Chili Piper
- It was a difficult software to implement
- There is logic required for the lead distribution to work as we had a lot of account mix-ups between sales reps
- There is no custom branding to match your brand.
January 11, 2019
Advanced Scheduling Software
We have one department using Chili Piper for all scheduling. This tool allows us to automate the process of scheduling multiple people that are out on the road in an efficient and time-saving way. It is used to schedule things for this team. The team also uses it directly to schedule client meetings, calls, and onsite appointments. The most important aspect of Chili Piper for us is the automatic event creation and updating between individual's calendars and Salesforce. This allows the organization to have full visibility into schedules and what we're doing with our clients.
- Integration between Gmail and Salesforce
- Ability to automate and customize different meeting types and allow online bookings directly.
- Advanced Logic based on Salesforce fields
- Can't think of much.
- They are continually improving their offering and we've seen great leaps over the past 2 years.
December 18, 2018
Chili Piper is fun and easy to use!
Chili Piper is being used in our organization to set appointments automatically when a customer signs up on our website. This has taken away all the time it takes for 3-4 back and forth emails to set an appointment.
- Allows me to create multiple meeting templates for calendar meetings
- I can send the link to each of my meeting templates for different prospects.
- There may be a way to gather the information from the prospect so that they do not feel like they are filling out multiple forms online.
November 29, 2018
Review of Chili Piper from the guise of outside sales
Chili Piper is being used by our sales organization as a tool to schedule demos or meetings. Our inside sales team uses Chili Piper heavily for booking these meetings for our outside sales team (the team I currently work on). I also use Chili Piper when booking my own meetings by including the Chili Piper link in my footer.
I used to work on our inside sales team booking demos for my colleagues and I also used Chili Piper heavily.
I used to work on our inside sales team booking demos for my colleagues and I also used Chili Piper heavily.
- Scheduling meetings with prospects.
- Providing interactive calendar availability.
- Saving time during the day that can be better spent doing otherwise.
- Interface feedback... I have never been reached out to by Chili Piper to ask what my thoughts are or where the product could be improved.
- Resetting or cancelling an invite that was done improperly... have run into a few scenarios where a junior member of my team has not properly set up a meeting and rectifying the situation can sometimes be hard.
- Making emails seem less marketing generated... pretty cookie cutter in regards to formatting.. but this is barely a complaint and more of an observation that can probably be alleviated by our admin.