Chorus by ZoomInfo

I appreciate having the AI conversation breakdown of Chorus by Zoominfo because Zoom's transcript recording doesn't do that. Chorus by ZoomInfo is nicer to share a recording of with colleagues and easier to snippet and share a few minutes from the call. However, I sometimes don't like the search functionality in Chorus by ZoomInfo.

Chorus by ZoomInfo call summaries are incredibly useful for sharing key insights from customer calls more broadly across teams.

Chorus is able to extract certain keywords and phrases from conversations. These phrases make it easier to succinctly personalize our following outreach to the individual attendees. The platform is also able to utilize these to analyze our calls. We are able to see how often we were talking or showing the presentation. How many open ended questions were asked and when? Were we able to set up next steps, and what are they? This is all very helpful. We have also noticed an improvement in the extraction of these analytics over the two years we've been using the platform.

I think its very useful for simple call coaching. Both for the AE to go back and re-listen to a call, take notes on both the convo as well as things they could have done better, as well as Manager to AE coaching on an ongoing basis. It's also been really solid at product feedback clips, sharing with the product org clips of relevant product feedback so that they can dig in at a later date with that prospect/customer.

Sales Prospecting
Sales Virtual Product Demonstrations
Virtual Trainings
Consulting
Any virtual meeting
Escalated client interactions- having the calls recorded protects everyone

Chorus is suited well for sales teams who want to record a large list of calls and filter them by specific accounts or key phrases. It is also very useful at gaining basic analytics at a glance.

Chorus is less suited for teams that would like to have the calls broken down for them and compared between individual contributors.

Chorus is really great for going over your calls that might have gone well or poorly. Place to improve your current skills or show how your skills can be used to help others

We would be lost without Chorus by ZoomInfo, the summary of the meeting including next steps always seem to be very accurate.

Chorus is well-suited for sales meetings and internal team meetings. It’s a good tool for capturing and analyzing conversations with prospects, making it easier to identify key insights and trends that can help close deals faster. It’s not the best tool for analyzing conversational data insights.

Any growing sales teams needs to learn from their best reps and the easiest way to do it is listen to how they manage a customer interaction. Having a tool like Chorus, makes it easy for you to identify your improvement areas and ensure you're completely focused in the conversation and nor distracted with taking notes of the meeting

Best scenarios are client facing meetings, early stage calls, demonstrations that are long and I can't take all the notes. .
Worst scenarios are reference calls you arrange for a client. Partner calls that don't want the recording on.

Chorus.ai has been a great training tool for new hires at our company to review how to conduct client calls before they are put in front of the client. They are able to listen to potential roadblocks that may come up during client calls and hear examples of how people handle those situations.

We use Chorus.ai for tracking video and audio conference calls. It integrates with Zoom and Salesforce so it makes it easy to auto load. It is always there when I start my meeting. I also love how it will email a follow up email for quick review, that way you don't have to have your saved username and password, you just click the link and it takes you right to the correct call

Chorus.ai is well suited for situations like discovery calls, technical scoping calls, or basically any meeting that should be recorded and accessed in the future. Chorus.ai is not well suited for customers or companies that are big on security and do not like being recorded - however, the option for them to opt-out of call recording at the beginning of the call is a nice feature.

Useful if employees want to track or monitor staff closely - or for training new members of staff. Potentially good for situations where staff follow set scripts to communicate basic ideas & messages and where employers need to quickly check if staff have deviated from this script or not.

It's very well suited to any and all sales/demo meetings with customers.

- Early-stage startups looking to quickly scale and leverage call reviews.
- Any org interested in truly understanding customers.
- Sales/Rev Ops orgs w junior folks who can take advantage of its customization.

I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.

Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for analytics surrounding sales skills and communication. The coaching tool is valuable as it gives each user insight into their specific performance metrics as well as the team as a whole. Overall we are very satisfied with Chorus.

Chorus.ai has been well suited for both my client calls and internal calls. It helps keep me organized and I appreciate the UI so I can easily find calls I need to rewatch.

I like using the snippet feature for sharing things with teammates ie here is a good way I handled an objection! I also like being able to share recordings with clients so I don't have to do a full demo for everyone always. If I can send them a recording, it may save me time.

Not sure where it is less appropriate. It is perfect for what we need and use it for. It is used in recording all of our customer calls and video conferences. It does a great job of transcribing and filtering out the content. It also makes sharing the recordings real easy.

It's been great as a learning tool for me. I like being able to review and see exactly who I had conversations with on a particular day.

Chorus.ai is what you need to give really specific feedback to your sales team. Allowing them to see themselves on a call as an observer really takes the understanding to a new level. There are no longer conceptual examples but they can actually see themselves, what they do well and where they can improve.

Anyone who runs client calls will benefit from using Chorus.ai. There is often a need to review content that was discussed/questions asked, etc.