Chorus by ZoomInfo - The software that just keeps on giving
We use Chorus by ZoomInfo for 2 major needs, which is finding contacts within an organization to build business and pipeline and reviewing …
Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Recent Reviews
How Chorus by ZoomInfo Differs From Its Competitors
Awards
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Reviewer Pros & Cons
Commercial Account Executive
Procore Technologies (Information Technology & Services, 1001-5000 employees)
Sr Account Development Rep
Coupa Software (Information Technology & Services, 1001-5000 employees)
Video Reviews
2 videos
Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
Pricing
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What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time
Chorus by ZoomInfo Integrations
- Zoom
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Anywhere |
| Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Reviewers rate Speech-to-Text Transcription and Keyword Detection and Call Recording Playback highest, with a score of 9.4.
The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(411)Attribute Ratings
Reviews
(51-75 of 267)Companies can't remove reviews or game the system. Here's why
November 06, 2021
Easy and straightforward to use.
- Rarely misses any calls (issue in the past of calls not getting recorded).
- Easy to share - both internally and externally.
- Snippets are good and nice to have for control.
- Remove the 'Conference Room' from attendees list joining calls (90% of clients ask who it is).
- Dark theme.
- Better transcription searching.
August 11, 2021
Chorus.ai is great!
- When you are within a call recording, the insights are second to none. You can track talk time, longest monologue, to self-coach for any future meetings.
- Love how you can see the slides or screens that were presented/demoed. It is very valuable for hearing talk tracks around specific slides for ramping reps.
- Their Zoom app looks very interesting and can be a great time saver.
- Would love to see deal risks presented clearly if they build a better integration with SFDC. Something that will capture all activity w/ every contact is an opportunity, and present deal risks like not being multithreaded, no activity in x days, no execs engaged, etc.
- Managing users is a very manual process. Getting your initial employees setup is easy, but anytime there are promotions or team changes, you have to update them in Chorus.ai manually.
August 02, 2021
The only call review system any sales org will ever need
- Detailed analysis of calls.
- Great functionality.
- Easy to use.
- Higher level of detail with automated suggestions.
- A word generator which outlines words that you could of used instead of common words.
- The ability to share easier with people in the org.
July 30, 2021
Coaching in Chorus.ai
- Call visibility.
- AI searching of transcripts.
- Unclear setup structure.
- Lack of relevant analytic reporting.
- Not all data is available for research.
- Can't export data into a reportable way to Salesforce.
- Can't translate for multi-language teams.
July 30, 2021
Chorus.ai is Helpful
- Email alerts summarizing calls for my team from the last week are great!
- Would be helpful if it was easier to find and label clips.
July 30, 2021
Chorus.ai Review
- Captures everything
- Flexibility
- Love the ability to listen in a faster speed
- Use friendliness
- Playback can freeze up sometimes
July 30, 2021
I am a Sales team user of Chorus.ai. It has helped me learn and make my talk tracks better
- Very quick to send me the recorded videos.
- Scans my calendar well to find my demos.
- Great at finding key words in the videos.
- Quicker load times of recorded videos.
July 30, 2021
Chorus.ai - great recording tool
- Easy to use.
- Convenient call recording.
- Sharing/storage.
- Searching/sorting.
- Quickly identifying parts/topics/people within a voice call via recording.
- Transcription accuracy.
- Recommendation accuracy/relevancy.
- Interface (for setting up, integrating, workflow, etc.).
July 28, 2021
Great platform for ramping up!
- Transcription of call.
- Easily able to jump to points in call recording where certain topics were discussed.
- Highlight difference in talk time between you and customer.
- Have option to 'opt in' for feedback - the system can send you a weekly summary where your top filler words are called out (um, like, so), and also notify you about your talk time vs the customer. This would be helpful so the data can come directly to you instead of having to search for it.
- Summary of weekly amount of calls - get insights on when you had high call volume weeks vs low call volume.
- Easier way to hide 'note taker' on Zoom. This often leads to customer questions, which can get awkward as to why the call is being recorded.
July 27, 2021
Chorus in short by a first time user.
- How recordings are broken down is impressive.
- Skimming through recordings is easy and reliable.
- I'd like to be able to share playlists with non-Chorus users.
July 27, 2021
Chorus.ai Review
- Recording Calls is highly valuable
- The Mobile App is gone
July 27, 2021
Chorus.ai - a sales manager's dream for coaching
- Easy to use platform.
- Tracks helpful data points.
- Would be helpful if each manager could choose criteria to surface a call to them for coaching.
- More accurate analytics.
- Identifying different voices.
- Assigning calls to reps based on voice recognition.
- next steps
- Quicker transcription.
- Too many emails.
- fewer updates from zoominfo
Chorus is being used by our entire sales & CS effort across the company to eliminate lost details, communicate active opportunities across the organization, build a "best practices" library for onboarding and up-leveling our reps, and personal coaching & feedback. It reduces ramp time, increases deal sizes, and increases our win rate.
- Chorus integrates with Zoom so all of my major calls are recorded.
- Chorus also integrates with Outreach so my outbound calls are typically recorded.
- Chorus is very flexible in being able to clip just the right portion of a call to send to others.
- It seems every now and then a call of mine is not recorded for some unknown reason.
- Chorus can be a little overwhelming to a new user.
- Chorus UI could be a little cleaner in dissecting and annotating a call to quickly find relevant positions of that call.
July 27, 2021
Great product, highly recommend!
- The recording.
- User interface.
- Helpdesk replies.
- Auto subtitles for playback.
- Faster loading times.
- Phone App?
July 26, 2021
One-stop shop for call coaching and review
- Its feature of identifying certain keywords from the call is highly beneficial.
- You can choose to share snippets and also choose to save those snippets.
- It does a great job in generating audio transcripts.
- The new feature rollout where it automatically send you notes from the calls about the next steps is impressive.
- It can work on improving the accuracy for transcripts.
- There should be an option to download transcripts.
- Chorus.ai sometimes takes a long time to process calls and generate audio analytics.
July 16, 2021
Great for product managers, too
- Transcripts (most of the time).
- Scheduling recording ahead of time
- Mobile app.
- Transcription accuracy.
- Registering an external consultant as a team member in playback.
- Major bugs in creating & sharing snippets
- Often fails to load all components that should be present on the video playback page.
- Appears to cause connection issues on my machine.
June 23, 2021
Chorus.ai is legit!
- CUSTOMER SERVICE!
- The user interface is super easy to understand and requires very little training to leverage.
- Great call trackers to that conversations are automatically tagged with topics, competitors, products, etc.
- Hard to think of any at this point
- It presents interesting insights of your calls by showing speaker ratios, keywords used, etc.
- The search functionality is quite powerful, accurate and quick.
- You can change the speed of the calls.
- It can improve the accuracy of the transcripts.
- Sometimes it takes a long time for chorus to process calls and present the insights and transcripts.
- Lately, I've been noticing that their audio quality is declining.
April 23, 2021
Chorus has come a long way in two years...
We use Chorus in the North America region on a daily basis. I run the sales department and all my AEs and BDRs use it on all of our demos. It allows us to customize coaching per individual rep and also helps us train new hires.
- Easy to use...set it and forget it.
- It is a very proactive environment in terms of "delivering" insightful snippets to ensure you take the time to listen to the calls as a manager.
- Relatively easy to use interface, although it is starting to get a bit busy in terms of look/feel.
- Keep it simple.
- Provide additional templates so managers don't have to create things from scratch.
April 14, 2021
Chorus helped me increase my sales!
Sales uses Chorus.ai to review calls, coach and skill development. It records zoom meetings and phone calls and is a very useful tool to improve sales.
- Calls are able to be broken down for review by others
- You can send snippets to your manager to ask for specific coaching
- You can share your calls with teammates and managers
- You can see/watch recordings done by others to learn also.
- I would like to be able to share with non Chorus users.
- mobile app would be nice
- more accurate transcripts
April 12, 2021
Perfect tool for sales teams
- It has a pretty solid search engine, allowing you to search by keywords.
- You have great features like speed change, skip speaker, transcripts, call ratio, etc.
- It streamlines the entire process by automating recording of calls.
- Their mobile application can be improved.
- Sometimes it doesn't track the number of attendees of the call accurately.
April 12, 2021
Chorus.ai makes a difference!
- Recording and transcription save time.
- Ability to cut video to the right snippet without using another applications.
- Heard feedback from colleague the synch of Chorus.ai with their calendar did not always go smoothly.
April 12, 2021
New technology that we are learning from
- Good sales engagement, clearly hungry for our business and was committed to the process.
- It's early days for us at the moment so it's hard to say, but we have no regrets with investing CI. We are learning a huge amount from recording and reviewing calls and believe that this will be a part of our Enablement strategy. We particularly like the transcripts and sharing options and look forward to further development of the product in this regard.
- We have high expectations of the Salesforce integration but have not used it as yet.
- Poor user experience with on-premises Exchange. Development on EWS services would have been useful.
- The admin UI is difficult to use. We had to have our account manager build user hierarchies, setup trackers and the reports are pretty limited.
- The overall implementation experience was ok. More direction is needed for the implementation and specific next steps or information to be provided.
April 10, 2021
Worry free call recordings with on the go training
- Snippets can be made of recordings for further analysis.
- Meta data search where you can search words used within a recording (not just title).
- Longest monologue, talktime, mentions of words etc.
- Transcript feature - needs AI to understand some of the commonly used words and not miss them or read them incorrectly.
- Difficult to understand analytics/ usage dashboard.
- Would like it be embedded inside CRM rather than being redirected to Chorus.ai's website to go through a recording.