Chorus by ZoomInfo

I think it's perfect for any situation for different reasons. Only if a client does not want to be recorded would I not recommend it. I think there is huge value to having calls transcribed/available to revisit. For me, the main positive is being able to really be present in my meetings and not taking notes or typing while my client is speaking. I am able to actively listen to what they are saying because I know I can pick up the details any time in the future.

Great tool for Sales Enablement leaders.

Not really a forecasting and pipeline management tool but can inform those things.

It’s fairly good for non-sales conversational intelligence, and it seems to be at least as good as other solutions on the market. Not perfect but fairly good.

It is appropriate at every organization with a CS team to being able to understand customer feedback and also train their own employees.

it wouldn’t be appropriate for clients that require more security and wouldn’t want calls to be recorded.

The app should disregard the phone calls that last less than 2 minutes and focus on the phone calls that actually have substance. The phone app is really really bad. PLEASE overhaul it.

Excellent for call reviews, both by self & others.

I only use it for customer calls.

Anyone that uses Zoom for meeting with clients.

Call recording apps like Chorus.ai are key for sales representatives like us. It is used for call reviews for coaching, find missed opportunities, and plan next steps. I personally think Chorus.ai does not perform as expected in that regards.

Absolutely recommend. It's a great way to re-live any past calls.

Well suited for all areas of a GTM team to help drive deals forward and improve visibility with clear data and insights. Can't think of scenarios where it may be less appropriate - anywhere you need to hear the customer voice as well as what your team is saying.

The best part is being able to go back and always be able to review a call and what was said. If you miss a meeting you are able to catch up and know exactly what was discussed and not have to rely on notes/summaries where context is missed.

Chorus.ai is great for call recording and coaching so I can listen to anybody's call if I wanted. I usually look at the best AE's in the office and listen to their calls. The analytics to show where you need to improve on which is great. Big fan of it so far.

Needs 2 classes - one for actual sales calls and one for internal, note taking. The coaching feature is just an alert to your manager with no actionable insights on how to improve, leaving inexperienced managers clueless on where to begin.

All sales organizations should have Chorus.ai. No brainer.

Chorus.ai is perfect for training any team that holds calls with clients. Great to be able to go back and watch the recording for notes as well as for training purposes.

It wouldn't make as much sense for those that only hold internal calls.

If you have a team that is on a lot of conference calls with prospects or customers, Chorus.ai is a game-changer and something you can't live without once you've used it.

Chorus.ai is simple to use. It's effective as long as the user understands that it is a tool that can make us all better. We had a scenario with a new product pitch, where all of the sales reps were graded and prizes given out. Chorus.ai helps bring out the best in the users.

Chorus.ai is great for previewing recorded calls. I don't want to watch 1 hour of a call when all I need is 5 mins of information hidden at the 23:15 mark. This is the most valuable to me - I love this tool!

I really think that every sales team should have a conversation intelligence tool. Chorus.ai keeps us all on the same page about important deals. We can hear right from the prospects' mouths, even if we can't be on the call, and ask for feedback on handling certain conversations better. It's game-changing to have a tool like Chorus.ai when it comes to sales efficiency and cross-functional communication.

Chorus.ai helps me build better relationships with my customers. I can make them feel like I’m sitting on their side of the table because I really understand their challenges and needs. I wish it had a better translator as it is not up to the mark at the moment and there are competitors in the market with better translator capabilities.

Well suited:

• An informal conversation review in order to improve performance of a customer service representative/sales rep/account manager - basically anyone who needs to speak with customers regularly.
• Self-coaching for anyone who wants to improve their quality of speech and carrying dialogue.
• Assistance in making post-meeting notes, especially if a meeting happened some time ago, so it's not so fresh in one's memory.

Less appropriate:

• A formal review where an employee is graded based on the metrics provided by Chorus.ai (engaging questions, length of monologue, etc.).

The call recordings are critical, and especially where you don't have to listen to the entire call. You can isolate the parts of the call where a certain participant is speaking, and also notice what % of the call each person is speaking. It is also helpful when training new hires since they don't have to be on a true live call, and can simply access the recordings.