Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Chorus by ZoomInfo and its wonderful insights
Chorus by ZoomInfo 10 Point Meeting Summary is great
Great for subject matter experts
Works well, and is improving
Solid for Call Coaching & Product Feedback solution
Why wouldn't you use Chorus??
A sales tool to help improve employee conversations
Thank you for Chorus
We …
Chorus by Zoom is accurate and saves time
Good basic tool for meeting capture.
Chorus: Must have for a growing sales team
Great Recording Device and Note Taker
How Chorus by ZoomInfo Differs From Its Competitors
Advanced Features
Tech Stack
Innovative Uses
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Innovative Uses
Onboarding Wisdom
Lessons for Success
Use Cases
Tech Stack
Innovative Uses
Support & Onboarding
Onboarding Wisdom
Have multiple training sessions with reps on how to get their calls recorded, there is a lot of user error that contributes to that not occurring.
Using Momentum
Deal Visibility
Integration with Salesforce
Lessons for Success
Advanced Features
Tech Stack
Innovative Uses
Onboarding Wisdom
Lessons for Success
Use Cases
Tech Stack
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Use Cases
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Innovative Uses
Use Cases
Part of our default/standard settings for sales calls.
Useful for sharing information from calls so others can hear the talk track, learn from best practices, discern …
Tech Stack
We also use Outreach.ai to sort of control or manage or prompt the next steps in the sales cycle.
So we can use Chorus.ai to manage or review the Outreach.ai compliance.
We use Einstein in Salesforce to track activities so we know that prospects are …
Innovative Uses
Accuracy is a bit low. Maybe 90 % vs a professional or tool at 95%. But it's a free service built in so that use case saves us a …
Support & Onboarding
The account rep has been amazing though...reaching out regularly and proactively to encourage usage, expand use case, share tips/tricks, etc.
They've also provided a number of webinars to help increase use/understanding of the tool's …
Onboarding Wisdom
The transcription (from a pre recorded mp3) is also surprisingly useful -- but not at all intuitive so hunt around and take advantage of that feature.
Hav…
Using Momentum
automatically sending them the chorus AI reviews
and using the systems automatic comments to provide feedback to reps. its a bit high level... so take with a grain of salt. but it's a good start point.
Achievements with Momentum
also we have been able to improve certain analytics to ensure that we're staying more or less on brand and aligning with marketing's positioning efforts.
Integration with Salesforce
HOWEVER... what is useful is being able to see the chorus activities in Salesforce to support metrics around last touch point, recency, …
Lessons for Success
The transcription (from a pre recorded mp3) is also surprisingly useful -- but not at all intuitive so hunt around and take advantage of that feature.
Be…
Use Cases
Innovative Uses
Support & Onboarding
Onboarding Wisdom
Use Cases
It dissects calls, meetings and …
Tech Stack
Innovative Uses
Support & Onboarding
Onboarding Wisdom
With Momentum, Chorus allows you to understand and deal with each customer differently depending on the relationship intelligence insights offered.
Every customer engagement between calls and email is captured, tracked and accessible via a single view in Chorus and in Salesforce so you get the …
Using Momentum
Deal Visibility
Achievements with Momentum
Integration with Salesforce
Lessons for Success
Use Cases
Tech Stack
Innovative Uses
Onboarding Wisdom
When searching for a meeting, there are a couple approaches:
- Search the name of someone in the meeting - then scroll through their historical meetings
- Search the name of the account - then scroll through the …
Lessons for Success
Chorus also helps me get up to speed with sales opportunities that I'm brought into. I can listen to the early calls with the prospect and quickly skip to listen to what they have told us in …
Use Cases
Tech Stack
Support & Onboarding
Onboarding Wisdom
Using Momentum
Deal Visibility
Achievements with Momentum
Integration with Salesforce
Lessons for Success
I've also learned that if you position the value of Chorus for individual reps, it will increase their …
Advanced Features
these two help identify easily how to handle conversations
Innovative Uses
Onboarding Wisdom
Using Momentum
Deal Visibility
Achievements with Momentum
deeper discovery by identifying what has been asked/not covered
Lessons for Success
everyone is able to learn together through this platform
Advanced Features
Onboarding Wisdom
Using Momentum
Deal Visibility
Achievements with Momentum
Integration with Salesforce
Lessons for Success
Use Cases
Tech Stack
Innovative Uses
- Faster turnaround time.
- Being able to multi task.
- Having evidence.
Support & Onboarding
Use Cases
Advanced Features
We use the dashboard and scorecards to see how each team is doing in terms of their customer meetings …
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Use Cases
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
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Innovative Uses
Support & Onboarding
Use Cases
Tech Stack
Innovative Uses
- Used it for call reviewing and improving the quality of calls. Our team can review calls, leave their comments and feedback and share snippets with each other. This has helped us identify areas of improvement and work on them.
- Also used it for searching by specific keywords to get insight into …
Support & Onboarding
Use Cases
Tech Stack
Innovative Uses
Use Cases
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Innovative Uses
Support & Onboarding
Use Cases
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
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Innovative Uses
Support & Onboarding
Use Cases
Tech Stack
Innovative Uses
- Using it to review calls by searching through specific keywords helps to get an insight into what are customer's most common challenges, requirement etc. This helps us with call analysis.
- Using it to record sessions for new hires.
Support & Onboarding
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
2 videos
Pricing
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
59 people also want pricing
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What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
What is Exotel?
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
Chorus by ZoomInfo Integrations
- Zoom
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Anywhere |
Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(411)Attribute Ratings
Reviews
(51-75 of 259)Easy and straightforward to use.
- Faster deal velocity due to finding skill gaps from watching recorded calls.
- Faster onboarding for reps.
- Easier onboarding for reps - provides a repository I can pull from for them.
Chorus.ai is great!
- Reduced ramp time.
- Quantifiable coaching results.
- Consistent messaging.
The only call review system any sales org will ever need
- Reduced ramp time for new reps.
- Improved win rates.
- Quota attainment now twice in a row.
Coaching in Chorus.ai
- Reduced ramp time for new AEs.
- Improved discovery call quality.
Chorus.ai is Helpful
- Allows me to better coach my client facing team.
Chorus.ai Review
- Provide better education for client and product marketers, particularly now that call shadowing isn't an option for us
- Voice of customer
- Market information
I am a Sales team user of Chorus.ai. It has helped me learn and make my talk tracks better
- Quantifiable coaching.
- Increased forecasting confidence.
- Improved win rates.
Chorus.ai - great recording tool
- Onboarding of sales staff.
- Call coaching for reps.
- Free transcriptions.
Great platform for ramping up!
- Reduce ramp time for new CSMs.
- Improved quality of calls due to reviewing past speaking patterns.
- Improved knowledge sharing across team.
Chorus in short by a first time user.
- Time efficiency in AE to SE handoff.
- Quick Onboarding.
Chorus.ai Review
- Reduced Ramp time
- Improves my presentation style
- Helps me learn from my peers and take techniques from them
Chorus.ai - a sales manager's dream for coaching
- Reduced ramp time for new AEs.
- Increased conversion rate.
- easier visibility into next steps/call recaps
- Reduced ramp time for new employees.
- Better customer perception as small details don't fall through the cracks.
- Improved win rates due to better understanding of the customer.
Great product, highly recommend!
- Shorter turnaround time.
- More accurate matches.
- Being able to handle more work.
One-stop shop for call coaching and review
- Improved customer engagement.
- Reduced ramp time for new reps.
- Improved in call quality.
- Increased pipeline forecast confidence.
- Improved our sales pitch.
- Improved personalization efforts for customers.
Great for product managers, too
- Better insights into customer pain points and product development opportunities.
- Faster ramp times for engineers and product team members.
- Increased empathy with customers among engineers and product team.
Chorus.ai is legit!
- Reduced new hire ramp time
- Decreased average sales cycle
- Increased Quota attainment since using Chorus.ai
- Improved win rates.
- Improved customer engagement.
- Reduced required man hours for coaching.
Chorus has come a long way in two years...
- It shortens ramp time for onboarding.
- Improving close rates.
Chorus helped me increase my sales!
- Increased sales
- Improves confidence for your team which improves morale.
Perfect tool for sales teams
- Reduced ramp time for new hires.
- Improved quality of coaching and training.
- Improved quality of customer calls leading to more number of deals.
Chorus.ai makes a difference!
- Save time and effort.
- Great to share knowledge among the team.
New technology that we are learning from
- It's too soon to tell, we are still in the adoption phase. Getting users to use the platform and managers to buy in to the value is a challenge and should not be underestimated.
Worry free call recordings with on the go training
- Onboarding has become easy.
- Sales and BD team can focus on driving the call rather than jotting the notes. It really makes a positive impact on call quality.
- Monitoring recorded calls for quality control, you can give targeted support for growth with the goal of making each customer experience the best it can be.