Chorus by ZoomInfo

Emails you the call after

Rep / Client talktrack

Highlights themes

Make it easier to add things to playlists

Call scores

Call recording

Detecting keywords

User interface is kind of clunky.

Adding videos to playlists is an extremely clunky process.

Sometimes call titles are associated with incorrect meetings.

User interface

Collaboration/Sharing

Analytics seem vague

Transcript often inaccurate

Allows us to share both positive and negative calls to the team for knowledge sharing

Allows leadership to coach when constantly having to be in multiple places at once

Weekly emails of calls suggested to listen to

Chorus.ai may have the ability to do so but I'd love to get daily/weekly emails when certain words (competitors) are mentioned.

The ability for client success managers to share conversation snippets directly with me and my team is extremely helpful when diagnosing issues or evaluating feedback.

The UI is straightforward and effective.

It's easy to make sure that the Chorus recorder is part of a meeting.

The email notifications aren't always helpful and I had to turn them off.

Chorus makes it easier to receive real-time and relevant coaching feedback.

Chorus helps pick up on key trends in your calls (i.e. how much you talk vs. your prospect, if recurring words come up like a specific competitor or objection).

Chorus gives you a place to take a deeper dive into the behaviors behind your call activity and seamlessly integrates with your CRM (in our case, Salesforce).

Less than 10% of the time, Chorus will fail to record a meeting automatically.

I like being able to watch Zoom calls at 2x speed.

Seeing how much time I talk vs others is helpful.

I like how Chorus.ai automatically records my Zoom meetings.

The transcription function is hard to use, not always sure what to do.

It would be great if I could share recordings with people who don't have an account.

Would like to be able to download audio only files.

Super easy to use.

Logs into calls and starts recording. I love that I don't have to remember to do something for it to start working.

Excellent snipping and editing tools.

Easy to find specific parts of a call because of the word tracking tool.

Very easy to share clips with customers post call.

Very easy to show dev team specific areas of improvement for our product directly from customer review calls.

Chorus doesn't automatically record calls by default, so I have missed a couple of recordings of meetings that I book last minute that I really needed to have recorded.

UI gets a little weird when you shrink the screen/zoom in, but that's not a big deal honestly.

The playlist function is really awesome and easy for collaboration.

Being able to clip sections of audio is awesome.

I love the way you can write in comments on the calls.

Occasionally the calls do not record, it might be the way our calendars are connected.

When you create/edit clips, it is not clear what an outside party will see when you send it to them. It would be better if you had a preview section.

Being able to leave feedback easily for reps to review.

3rd party integrations (Groove).

Chorus.ai sponsors #GirlsClub, a mentorship group focused on women in Sales. Women are underrepresented in the Sales profession and this is important work!

The transcript feature is easy to use and more accurate than others I've used in the past.

Trackers are helpful once established and the tool gets smarter as time goes on.

I'd like to see Chorus change their onboarding of new client process to focus on the AI and setting up appropriate trackers.

Technical implementation is solid, but strategic implementation is lacking. I understand how to work Chorus.ai, but would benefit from some best practices and strategic help for my managers.

Allows sales to share calls with other departments driving change (product, marketing, etc.)

Use of playlists allows us to onboard reps faster

Integrations with Zoom and SFDC streamlines the process for us

Easier filtering of calls

More accurate AI for smart playlists

More training videos

Tagging

Call breakdowns

Quality of recording

Time for calls to upload

Search-ability

Filters

Stats regarding voice percentages

Notifications to review team

Transcripts in Spanish and Portuguese

Better Mobile App

Talk time of rep vs. prospect

Transcribing

Organizing files

Ease of use - can quickly reference and identify key areas for coaching by having calls on demand.

Automated deal insights help me stay on top of areas I might have missed.

Helps me stay close to my team even when I can’t be at every meeting.

Needs improvement with identifying areas of conversation - BANT, push to close, etc.

Can’t fully trust summary or areas of focus concern. Needs to better contextualize my business.

Filter views are somewhat annoying. Hide no-shows, for example. Sometimes we invite 5 people and 4 show up and it counts as a no-show meeting.

It's great to have a library of all of our calls.

It's easy to see who is speaking for the majority of the call.

Transcripts of calls are a great tool to have.

Takes some getting used to from a UX standpoint

Not always easy to find what I'm looking for

Transcripts can be wonky

We use Chorus.ai to review expectation setting

Key word search

Coaching opportunities

Transcribing isn't perfect but is far better than others I've used.

Intuitive UI

Powerful Analytics

Easy collaboration

Search function within library

Ability to see whether or not Chorus.ai has your meeting scheduled

Key Insights: Chorus uses AI to give you the main takeaways of the meeting.

Automations: Chorus knows when to record and it is all automated.

Integrations: The fact that Chorus is integrated into Zoom makes my life SO much easier.

Chorus sometimes chooses not to record meetings that it thinks aren't with prospects. Sometimes I've realized after the fact that I didn't get a meeting recorded that I wanted to.

Chorus can be a little bit difficult to understand and set up.

Chorus can take a bit of adjusting to with all of the information it gives you.

Provides a transcript of everything said

Displays the % of time that you speak vs the customer

Creates a record of your calls for later review

It'd be nice if it synced with Salesforce

It serves its purpose, so I don't have any complaints

Update emails -- Chorus.ai recently started sending recommended calls for users to listen to, indicating topics that were discussed in the call. This puts Chorus.ai top-of-mind for me since I'm not an active daily user. But it made me aware that we could utilize a specific call for a particular competitor analysis.

Love the ability to tag certain points in the call for follow-up from other team members.

Transcription -- Chorus.ai transcribes each call, which makes it great for quick review and testimonial follow-up from a product marketing perspective.

It can be difficult to find a call you're looking for.

Transcription -- I listed as a pro, but also a con because it's not always accurate.

Depending on your budget, it could be cost-prohibitive.

Ease of use (can add to your invite and it automatically joins call).

Transcripts are provided - They have gotten much more accurate.

I wish we could see specific filler words in coaching section.

I wish we could control target words by the individual user.

The data retrieved is accurate.

UI is amazing.

The transcript is often wrong.

Sometimes the recordings aren't picked up.