Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Chorus by ZoomInfo and its wonderful insights
Chorus by ZoomInfo 10 Point Meeting Summary is great
Great for subject matter experts
Works well, and is improving
Solid for Call Coaching & Product Feedback solution
Why wouldn't you use Chorus??
A sales tool to help improve employee conversations
Thank you for Chorus
We …
Chorus by Zoom is accurate and saves time
Good basic tool for meeting capture.
Chorus: Must have for a growing sales team
Great Recording Device and Note Taker
How Chorus by ZoomInfo Differs From Its Competitors
Advanced Features
Tech Stack
Use Cases
Advanced Features
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Innovative Uses
Advanced Features
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Support & Onboarding
Use Cases
We have call review sessions once a …
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Tech Stack
Innovative Uses
Innovative Uses
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Advanced Features
Tech Stack
Support & Onboarding
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Tech Stack
Innovative Uses
Use Cases
Tech Stack
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Advanced Features
Innovative Uses
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Use Cases
Advanced Features
Tech Stack
Innovative Uses
Support & Onboarding
Advanced Features
Innovative Uses
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
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Pricing
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
Chorus by ZoomInfo Integrations
- Zoom
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Anywhere |
Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(411)Attribute Ratings
Reviews
(26-50 of 267)I love Chorus, happy to have it again
- Talk time percentages
- Recording quality
- Easy to use
- More automated integrations with other calling platforms.
- Room for improvement details. Understanding why the software believes a deal is in jeopardy.
Easy to use and very helpful tool
- The note taking is excellent.
- I would like to tag Chorus calls in Salesforce/Slack for easy reference.
Great product!
- Recording quality.
- Easy to use.
- Flexibility across different platforms.
- Better search functionality.
- Improved UI.
- Transcription features.
Chorus - intuitive & searchable
- Pull data for specific words or phrases across all recordings.
- Set alerts for follow up based on things said.
- Sharing & search functions by associated Salesforce account.
- Notes for accounts that cannot record by law so we don’t try to find recordings.
You'll never have to talk and take notes simultaneously ever again
- The transcription of Indian dialect is better than some of the competitors
- The time taken to analyze the call is much quicker than the competition
- Affordable pricing
- It drops off a live call at times. These bugs should be ironed out
- It misattributes the call owner sometimes
- Integration with calling software like Aircall, CallHippo, etc.
Invaluable Asset for Sales Teams!
- Chorus.ai provides a detailed, analyzed recording of your call that is associated with the opportunity in Salesforce, making it easy to organize within the sales cycle.
- The transcription of the meeting that is searchable is such a time saver, it allows you to keyword search your call and get to the spot you need to hear immediately.
- The sharing function allows you to not only share the call with coworkers and prospects but also to crop it how you want it, password protect it, be notified when someone views the recording, and more.
- Sometimes, the speaker separation/transcription is not correct, but I would expect that with any transcription tool, and it's still easy for me to figure out what was said and by whom when I listen back to the recording.
- I'd like the system to tag things like "engaging questions" "risks" during the call a little more accurately so that the analytics are as accurate as possible, but it's a very minor.
- There are a lot of very helpful analytics in Chorus.ai that I never looked into - perhaps the user interface could be updated to suggest them to us or make them more intuitive to find.
Chorus.AI Review
- Recording quality
- AI to identify steps
- Better text transcription
Great tool for CSMs!
- Next steps in email notifications
- Clarity of recording
- Transcription
- Integration
- Ease of adding Chorus to internal calls
Great other than the Zoom integration
- Talk time and monologue time
- SFDC integration
- easy to use
- Zoom integration and the "live stream" messaging
- Transcription is a little spotty
- Google meeting integration would be nice
Chorus.AI lives up to the hype
- Link sharing and collaboration with others
- Playlist creation for team calls
- The percentage breakdown for the prospect is very interesting to see and analyze
- It can be easier if it connected with Salesforce so that the Chorus link was on the lead page as well
- Finding recordings to turn on and off for Zoom meetings could improve
- On the homepage, not showing "no answer" calls
Not sure what we'd do without Chorus!
- Transcript
- Sharing
- Slack integration
- Mobile app could be more stable
- 2-way integration with HubSpot would be awesome
Chorus review
- Ability to share snippets of calls
- Ability to detect filler words
- Quality audio/video
- Transcription capability
- Better ai/analytics
- Snippets
Great tool for understanding key insights
- transcripts, snippets, sharing
- Take away the "This meeting is being live-streamed" pop up, this is the worst way to start the conversation
Chorus.ai's Call Recording Software Empowers Customer-Facing Teams To Increase Productivity
- Creating and sharing call snippets.
- Searching call transcript for specific phrases.
- Call lineage graphs showing which speaker is talking when.
- Analytics can be more personalized for my objectives (most important customers, # of outstanding action items, etc.)
Incredible for onboarding and training! Can't live without it!
- I love being able to share all or some of a recording with both customers and internally. It's been a powerful way to provide long lasting value to customers, and spread successes and failures internally, for group improvement.
- The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
- Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
Chorus - helping us elevate our sales team
- Call recording. Always works consistently!
- Have never dealt with outages or any particular issues.
- Voice to text has gotten 20X better over the years
- Mobile App - is functional but listening to calls on the go is not the easiest and the UI needs some serious help.
- Some of their analysis that comes automatically out of the product don't align with our business model so having ability to custom some of the sentiments would be great.
- Don't always agree with some of their best practices that Chorus.ai and other player's in their space promote to the world. I think context has a lot of weight!
- Their Voice to Text is done in buckets and sometimes it's nice to just have everything in one document so you can export and enhance it.
- Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
- We learned what areas need to be improved and also the strength we had during that conversation.
- It also provides the length of speech of each participants.
- It would also be best if we could apply Chorus.ai in our calls, not just in meetings. I'm not sure if that's already available or not, but that would be great to have that option.
Chorus.ai is great for both internal and external use!
- Analytics
- Quick share links
- More smart analytics
- Faster processing of uploads to Chorus.ai
- Faster processing of recordings
- Creating and sharing clips (analytics especially of who's engaging with the content)
- Organizing content for internal users, tagging and resources controlled by admins
- Sales intelligence and statistics across the teams
- Integration and how it shows up in Zoom calls can be a bit jarring to users depending on your chosen settings
- Voice transcription is a bit wonky sometimes. Great for finding specific keywords that are easy to understand in a call but wouldn't use it for anything else
I Love Chorus!
- Allows you to input specified terms to analyze
- Ability to share recordings
- Ability to quickly review calls
- Ability to have analytics on multiple people on the call and not tied to call owner
We love Chorus!
- Great for call coaching
- Great for training new members
- Sometimes picks up calls that have all internal reps on it
- Snipping feature is hard to use
- Needing the ability to edit call scoring categories versus having to create new ones
Chorus is a gamechanger for remote sales reps!
- I like the View Transcript feature
- I like the ability to choose a speed for listening
- Faster Syncing of Calls
- Better identifying speakers and transcripts
Account Executive
- Call recordings
- call snippits
- coaching and feedback options
- Sometimes it does not start recording right away
- Sometimes it looks like there is another person on the call, even though it is just chorus.AI
- I wish the chorus AI could create transcripts for calls in different languages (i.e. spanish) and allow you to translate the call
Good Tool
- Meeting Intelligence
- Tagging portions of calls
- Playlists - lots of bugs
- Transcribing - smart, but still needs improvements
- Easy to edit the video to get the chit chat out
- Make it easier to manually ad to a call