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Emburse Chrome River

Emburse Chrome River

Overview

What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

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Recent Reviews

Chrome River Review

7 out of 10
October 16, 2023
Incentivized
we use it to do expense reports for any time of purchases and travel, government per diem, and anything spent on our travel card
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Great Software!

10 out of 10
September 13, 2022
Chrome River EXPENSE has made such a difference in how we manager our expense reports. Our employees out in the field are able to timely …
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Awards

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Pricing

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What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://emburse.chromeriver.com/expense…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

What is Expensify?

Expensify automates the entire spend management process. Scan receipts, track mileage, submit and approve expenses, manage corporate cards, reimburse employees, pay bills, send invoices, and book travel. Built for individuals and companies of all sizes, anywhere in the world.

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Product Details

What is Emburse Chrome River?

Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.

Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.

Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.

Emburse Chrome River Screenshots

Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click

Emburse Chrome River Videos

See how we streamline expense management workflows
In this video, the TrustRadius team discusses how to manage your expenses using the Sage Business Cloud, SAP Concur, Emburse Chromeriver, and Webexpenses.

Emburse Chrome River Integrations

Emburse Chrome River Competitors

Emburse Chrome River Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesArmenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese

Frequently Asked Questions

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Emburse Certify, NetSuite ERP, and Coupa are common alternatives for Emburse Chrome River.

Reviewers rate Corporate Card Reconciliation and Payment Status Tracking highest, with a score of 9.

The most common users of Emburse Chrome River are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(169)

Attribute Ratings

Reviews

(51-75 of 123)
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Sofia Franciscus | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
To track and report expenses, our company switched from American Express CC app, over to the Chrome River Snap App, about a year ago. The American Express App was intuitive, streamlined, and easy to use. Since expense reports are already painful, it's a good practice to provide users an expense reporting app that doesn't add drag to the activity that doesn't add revenue or profit to the company.

When we switched over to Emburse Chrome River for expense reporting about a year ago, it was like going back in time to the 1990s. The interface has no intuitive utility whatsoever. Navigating the app to construct expense reports, attaching receipts to credit card charges, itemizing, etc. are navigated via a disparate sequence of steps so terribly unintuitive that it motivates one to do expense reports as infrequently as possible. Once a month you have to re-learn how things work because of the mental anguish of the previous experience, thanks to the ability to compartmentalize unpleasant memories. The menu and navigation are about as hair-brained as it gets. I accidentally deleted a nearly completed monthly report while attempting to edit a line item inside the report. The result? The totality of the monthly report gets scrapped to correct a line item in the report.

I rate Chrome River Expense reporting App with an A+ for hair-brained, A++ for time-wasting, and A+ for misery unnecessarily inflicted on the user.
  • Powers on when you hit the icon.
  • Camera works on the App - but doesn't always upload.
  • The Chrome River name affiliation is not unlike Operating system "Adreno", "Chrome" used by google.
  • Interface is hairbrained, having zero logic what so ever
  • Navigation is completely unintuitive
  • User experience interface is the worst in its class
  • Too easy to delete a report when you intend to simply delete a line item in the report.
I would prefer to give this a zero, but am not sure that is an option. The user interface is completely unintuitive, navigation is a disparate collection of selection sequences that make no sense. How can this possibly be a leading expense reporting App?
Scott Howell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Emburse Chrome River is being used across the entire organization for both processing invoices as well as expense reports and corporate credit card expenses. This has digitized and automated these processes and removed the barrier of moving physical paper from coders to approvers.
  • Being able to use prior invoices as templates
  • Automated routing to approvers based on GL codes
  • the interface can be improved slightly as there is quite a bit of back and forth. It can take time to get accustomed to the workflow.
Any organization that has different people inputting and approving expense or invoices could use Emburse Chrome River, especially if those individuals are in different geographic locations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Chrome River for expenses and invoicing. It is used company-wide and provides our employees a way to submit their business expenses or submit requests for invoices.
  • User friendly
  • Advanced technology
  • Multifaceted
  • OCR and image retention.
  • Help desk speed in response and turn around.
  • Speed of system overall.
Great for the Accounting Department for smooth and efficient processing, as well as integration with other systems.
Score 9 out of 10
Vetted Review
Verified User
We have been using Chrome River for few years and it's very easy for employees to claim their expenses either through the website or mobile app. The CR snap is easy to use and employees do not require to keep their receipts once they have taken the picture of the receipts.
  • Chrome River app is easy to use and mirror to the website
  • The Chrome River Snap is easy to use and employees don't need to worry about losing their receipts
  • The company compliance is easy to implement into Chrome River
  • There is room for improvement on reporting
  • The mileage rate allowance should be update automatically or update messages on the app
It is suitable for large organizations and less with organizations more flexible on their policies.
Jonatas Philippi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Chrome River is being used as the main expense reporting system for over 50k users. It is a key system to organize and book corporate card transactions from cardholders.
  • Intuitive system: User-friendly system that enables all users to easily report their expenses
  • OCR feature: Helps the receipts input to be made easier and faster.
  • Automated expense types selection: Saving time for users and helping the company’s costs allocation.
  • Ad-hoc reporting tool: Great tool for the back office to build special reports.
  • System limitations: Some simple customizations are not possible in CR, such as a more intuitive dropdown, specific customization per country, and user
  • The system speed: Sometimes the system takes long time to load.
  • Searching capabilities: it is not really useful to find users on the system, for example, like using more searching capabilities (per email, full/partial names, and broken data (not exact data like Google, etc.)
It is a tailored solution that attends basically all companies' needs, from small law firms to huge multinational companies like ExxonMobil, where I work. Especially due to its great capability to suit different tax and local requirements from different countries.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Emburse Chrome River is used for both T&E and a purchasing card for our US/Canada associates. It addresses all visibility to credit card purchases for the company.
  • Ease of use
  • Ease of submitting receipts
  • Ease of approval process
  • Expense control/auditing
  • Warnings for unused transactions.
  • Reminders to clean up old receipts.
Ease of auditing. Employee reimbursement for out-of-pocket expenses. Works well with other financial systems in place. Ease of use.
April 26, 2021

ReEMBURSE with ease!

Marissa (San Martin) Navarro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is managed in Accounting, but used across the whole organization. Not only does it provide our users a way to electronically (which means efficient for us) get reimbursed for firm expenses, it gives our managers an accurate workflow for approvals so we don’t have to chase anything around for payment, and it gives the AP department a direct deposit option when it comes to payments. It’s the entire expense reimbursement process wrapped up in a little bow! Plus, what AP person wouldn’t benefit from an automatic warning or stop when someone enters something incorrectly. What makes Chrome River stand out is their admirals program, and their customer service. It’s easy to provide great service when your product is the best, I imagine.
  • Direct pay - push of a button payment to users.
  • Customer service - they will do anything to help.
  • Admirals program - where customers can reach each other in a fun and relaxing way.
  • Graphical Interface is so easy and simple, and our people like it!
  • I would like to see a travel option, maybe a booking tool for flights and hotels inside the system.
  • I would like to edit gls during approval without sending the report back to the user.
  • Reporting could look nicer, but it’s functional.
CR is perfect for law firms!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
[Emburse] Chrome River is Harman's global expense solution. This solution is used to automate the expense reimbursement process and standardize, as much as possible, the expense accounting.
  • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
  • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
  • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
  • The [Emburse] Chrome River analytics tool is not user friendly. You almost need to have some programming training to use it. It is easy enough to run standard reports, but to create AdHoc reports, it is complex.
  • The PDF of the expense report document that Harman has is customized, and when we need changes, it is difficult to get it done.
  • Rules can be complex. [Emburse] Chrome River recently moved Rules Builder into the Mercury platform and ask customers to build and maintain their own rules. Rules are the most important aspect of a customer's expense reporting program because they help to enforce policy. One wrong thing, and an customer administrator could do severe damage to their program. This is important enough for Chrome River's specialists to maintain, rather than ask a customer administrator to do it.
[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.
April 20, 2021

Ease of Use

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Emburse Chrome River is the travel management solution used by all University travelers. All of the University travel is processed through Chrome River, making it mostly paperless process.
  • Chrome River is very simplistic. It's ease of use allows the training to be straightforward, which boosts end users' confidence.
  • The electronic approval route is very helpful in reducing the time it would normally take to get a physical approval signature for travel authorizations and expense reports.
  • The integration of the issuing bank for our travel card program has proven to be uncomplicated.
  • Training for Administrators on reporting could more helpful. Administrators need more than just a one (1) hour class where the trainers speed through the material. You are unable to get your questions answered and never receive email responses to questions asked during this training. However, this is something that can be easily resolved.
It is well suited for environments using paper to document and reimburse travel to its employees. Hence, reducing the need for and/or paying for storage for these documents especially if you have a large number of employees.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Emburse Chrome River for all associates across all our US, Canada, and UK locations. We moved from paper to electronic and this was the best move. Our end-users feel that it is intuitive and easy to use once they have done a couple of reports.
  • Easy to use especially with the CR Snap app and taking pictures of receipts
  • Email approval for managers
  • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
  • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
It is an easy solution to tailor to what you need.
April 19, 2021

We love Chrome River!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Several years ago we went live with Chrome River expense. It has drastically cut down on the approval and payment process which allows our management team to focus on other areas. We have recently implemented the Invoicing side and look forward to seeing the impact of speeding up the process of payments. One of the best resources Emburse Chrome River has is the employees! They are wonderful to work with, are always looking for ways to improve the relationship, and improve on or create new products to make your work streamlined.
  • Customer Service.
  • Implementation Process.
  • Hearing your needs.
  • Would love to have phone conversations with the help desk verses just email communication.
Saving time, making paying expense reports and invoices more streamlined.
April 19, 2021

Chrome River Review

Ken Freedlund | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We migrated from a legacy IBM product to Emburse Chrome River several years ago. The Chrome River onboarding / startup team did a great job with getting the system configured for our environment. We have had very few issues with the application during the use at the company in the past several years.
  • Great job implementing the application.
  • The product runs itself.
  • Talking to someone at the helpdesk is not easy, they really prefer online interaction.
We had two SAP systems and two HR systems at the time of install - some uses needed to approve across the two systems, and we were able to bring the systems together [through] Chrome River.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Chrome River EXPENSE is being used by our whole organization to reconcile purchasing card transactions and process reimbursements. It helps address the problem of passing papers around for approval. Electronic approvals make for quick approvals or fast returns for corrections without the report spending days in intra-campus mail. The compliance warnings also help educate our end users on policies and procedures that they may have forgotten about.
  • Easy to use and understand for end users
  • Allows for a lot of customization to work for your company.
  • Analytics make it easy to run reports on almost any aspect of the system such as expenses and compliance warnings.
  • Our Information Technology Department had to do a lot to send/receive feeds from/to Chrome River to our ERP system.
  • Our implementation team had to use our knowledge of Chrome River to come up with ideas of how to accomplish workarounds or specific things and then ask Chrome River if it could be done instead of Chrome River coming up with ideas after we said what we wanted.
  • The majority of our compliance rules were put in by Chrome River as Custom instead of just a general rule. Therefore, we are not able to edit them unless we do a work ticket to Chrome River. Most of these rules are simple rules that most companies use at some point. I think we just came in at the wrong time.
Chrome River EXPENSE is great for reconciling card transactions and for submitting reimbursements. We had to come up with a work-around for submitting reimbursements for non-employees and students at our University and it is not ideal but it works and isn't hard. We also utilize the Pre-Approval aspect, which helps employees obtain pre-approval for the expenses that they need it for.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We implemented Chrome River Expense about 9 months ago in conjunction with a new corporate credit card program, in partnership with Citibank. We performed a rigorous selection process in order to select a vendor for both the expense management and the credit card program using a cross-functional team with Procurement, IT, Finance, and Accounting included. I was the project manager for the implementation. We are using it corporately with plans to scale the system across our refinery operations as well as with our retail stores. Previously, we had no visibility on the policy compliance and spend in the organization. It has been life changing for the organization.
  • Eliminates the paper
  • Provides spend and policy compliance visibility
  • Enables proper approval routing and enforcement
  • Support is a little slow post-implementation
I cannot think of a reason why Chrome River Expense would not be beneficial to an organization. We are planning to scale to other operations and I think the benefits will just duplicate themselves.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Chrome River for expense reimbursements and credit card reconciliation. It is used by the whole firm, mostly by assistants who proxy in for their attorneys. The problems this addresses is each individual is able to enter and submit their own expenses which eliminates the need for check requests and manual entries by accounting.
  • Reporting
  • Tracking expenses
  • Expense Mapping - it could be more streamlined.
  • Configuration is confusing
If you are entering your expenses manually, Chrome River would be extremely helpful. It saves so much time and is so easy to use and learn.
February 24, 2021

Chrome River happiness

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Whole organization is using Chrome River for purchasing cards. It helps streamline workflow and having 1 system for submission of receipts and ease of use with delegates as well.
  • Real-time transaction notifications are great.
  • Easy to use training material delivered by Chrome River.
  • Knowledgeable staff that are ready to help with rollouts and post-rollout.
  • Hard to update workflow routings, but I think Chrome River is working on this.
Great for higher education use. We are a technical college that is using this for our purchasing cards and receipt submissions and approvals with built-in workflow. Great mobile capabilities, too.
Score 10 out of 10
Vetted Review
Verified User
Emburse Chrome Rivers is used by all travelers at our university.

It allowed us to move from a paper base system to an online system which is great during this COVID19 pandemic.

No one has to find someone to sign the form or worry about the form being lost and everything else that can happen with a paper based system.

If you are interested in knowing more about Emburse Chrome River, let me know and I would be happy to do a referral for you (sahall@email.wcu.edu).

  • Emburse Chrome River helped us during our implementation phase to get all of our rules and guidelines regarding travel into the system with user friendly messages to our end users. This saved us time in answering questions about our travel guidelines of what is reimbursable and what is not.
  • Coming from a paper based system, Emburse Chrome River has an awesome tracking feature that allows our end users to know where there reimbursements are at every stage. Before this software, paper work would sit on someone's desk for a long period of time or sometimes even be lost so thank you tremendously Emburse Chrome River for making the process so simple.
  • CR Snap App is an excellent app to get receipts into Emburse Chrome River with a few simple clicks. If the traveler loses their paper receipt but has it scanned into the app then viola, no worries anymore about having to retrace the steps to get another receipt. Again, excellent app.
  • Emburse Chrome River is always updating their system to the newest and greatest which is much appreciated. They are currently working on giving the administrators more access to change submit and compliance rules without ever having to put in a help desk ticket which is great. Would love to see more of these down the pipeline which I have no doubt they are coming. Other than that, I see nothing more they can improve upon.
Emburse Chrome River is well suited for our university in the way of getting all of our state guidelines as well as university guidelines for travel by creating violations and warnings. A violation of our travel guidelines gives a hard stop within [Emburse] Chrome River along with an explanation of why so the report can't even be submitted for reimbursement until corrected. Warnings may be in place for the traveler to explain their reasoning for the reimbursement which may or may not be reimbursed depending on the explanation.

So far after three years, the only scenario where Emburse Chrome River has been less appropriate, is where we have changes in our state that we have no control over that needs a configuration change that cannot be changed by our administrator which may require an additional fee to be corrected. It doesn't happen often but sometimes it does. We have only one so far in the past three years which is this year and deals with how our state calculates the mileage reimbursement.
February 21, 2021

Pandemic Life-Saver!

Mark Burt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Chrome River is used Firmwide—all invoices and expense reports are processed electronically through the system. It has made our A/P function totally paperless with the exception of check printing where required by our vendors. The compliance and routing rules, along with image capture, have greatly improved the entire process and reduced much of the manual effort required of end-users and approvers compared to our prior process.
  • Advance and accurate OCR capability.
  • Excellent rules compliance configuration and enforcement.
  • Open API allows integration with our billing system.
For any organization looking to automate a paperless accounts payable solution, Chrome River is ideal. The larger the organization, the more efficiency will be realized.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is used for any employee that has a company credit card. About 100 users use it on a weekly basis.
  • User Interface
  • Making Changes to Configuration
  • Reporting
  • Removal of certain fields/features
  • Faster support
  • Easier configuration
It is very good for firm paid and reimbursements. It may not be great if you have multiple different credit cards or methods of payment unless you are disciplined and can keep things organized.
Don Koubsky, Jr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Chrome River is CSG's global expense management solution. We have currently deployed it in 26 countries. It has helped us standardize the submission and approval processes. Onboarding is easy due to the intuitiveness of the UI/UX. Through Chrome River, we manage both our corporate Travel & Entertainment cards/program and Purchasing cards/program.
  • Chrome River has a modern UI/UX that is intuitive to new users.
  • Chrome River is a true enterprise (4K+ employees globally) expense management solution.
  • Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
  • Lack of personalization/customization for automated messages, notifications, reminders
Chrome River can be tailored to meet the needs of companies of all sizes. Our company uses it as our enterprise level expense management solution. With over 4,000 employees in 26 countries, Chrome River is valued for its ease of use for end users, approvers, and administrators. We are very happy with our decision to use Emburse Chrome River as our expense management partner.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Emburse Chrome River as our T&E software option through out the entire company. I work in Accounts Payable and support other users, but I also [use] the product when I need to be reimbursed. It is an easy and wonderful option, especially for our sale force that travels the majority of the time. It is easy and convenient to scan your receipt on your phone and submit your expenses electronically. It help Accounts Payable save time by not having to manually scan an expense voucher and the back up receipts.
  • The ability to scan receipts from your phone right into the app helps to eliminate lost receipts.
  • The ability to send expense reports through the system for electronic approval helps make the process smooth, easy and much quicker.
  • The ability to track your expenses and see where they are in the system helps users get instant answers and helps eliminate unnecessary questions for AP.
  • It would be great to have the ability to adjust scanned images for improved clarity.
  • Emburse could work on solving issues faster and keeping the customer informed as to the status.
  • The ability to lock certain features on "People" from being updated, but not the entire profile.
[Emburse] Chrome River is well suited for users that travel and need to scan receipts quickly so that they do not get lost, destroyed or discarded in the trash. The mobile app is quick and easy to use to snap images of receipts and upload to [Emburse] Chrome River. Although the app is pretty simple to use, we still find people can struggle to use it at times.
Conny Mederos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Chrome River office wide...all our employees use it for reimbursement from our office clerks to partners. One of the issues it helped with was billing...when it all has to be done manually, it takes time and the expenses might not show up in the bill for the month it actually happened. This solved that.
  • Downloading the bank info ...less work for the accounting department
  • User Friendly - most training take 15-20 min
  • Easy interface
  • Issues with down system...we have had too many issues recently
  • Call back from customer service sometimes take a bit too long
I think [Chrome River EXPENSE] works for companies of all sizes...even small firms that might not necessarily need an extra program. It keeps track of expenses and makes it harder for things to fall through the cracks. And when they do, there are ways to go back and triple check your work.
December 01, 2020

Chrome River Review

Angela Jackson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Chrome River has been the best fit for our company. It is used in all departments company-wide. Has helped with reporting and duplicate payments to employees.
  • Approval routing
  • Company policy implications
  • User friendly
  • Getting money to employees
  • Create app
In the past, using the old system we had, there were more duplicate payments been made to employees. And in relation, adding extra work in analyzing and contacting employees for a refund.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Chrome River EXPENSE is used for cash and company credit card expenses. It is being used across the whole organization. It addresses timely, accurate, and consistent expense recording; accounting (incl. GL coding); expense policy compliance; authorization levels; mobility; and convenience. It also addresses the overhead costs, as no posting is required and all receipts are viewable within the system.
  • Receipt scanning
  • Approval routing
  • Expense policy compliance
  • Mobility
  • UI simplicity
  • Security audit reporting (currently on-screen view)
  • Better cross-functional issue resolution
  • Notification management and simplification
  • Multi-VAT accounting
Well suited for businesses that closely control cash and for those that require mobility--submitting expenses on the go. It works well for businesses that have (or plan to have) a clear expenses policy. The simpler the policy and approval matrix, the easier the implementation. Chrome River EXPENSE is less appropriate for businesses with low business-related cash/credit card expenditures--implementation may not be the easiest part.
Score 9 out of 10
Vetted Review
Verified User
Chrome River EXPENSE is used across the corporation for expense reports approval. It has helped make the expense reporting system far more efficient and effective than our previous in-house solution. We use it for both credit card direct payments as well as individual reimbursements. The features of breaking down expenses into taxes, additional fees, etc. really makes the system easier and more accurate.
  • The mobile app does a particularly good job at making receipt uploads effortless
  • They constantly add new integrations with travel providers such as Uber and rental car companies
  • The expense approval process workflow makes tracking your report very easy
  • Support is a little unresponsive, especially now that you have to go through their support application instead of just sending an email
For our mid- to large-sized corporation, the solution is ideal. Users do not have to have a corporate card to use the system, so it is great for both our corporate staff and our mill workers who can use it for safety and tool reimbursements. It interfaces well with American Express and our Mastercard credit card vendor.
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