Overview
What is Emburse Chrome River?
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
All digital expense reporting - good for environment, time consuming for user
Easy Tool for expense and travel management
Great Expense Reporting Product
Has potential but needs some improvement
Easy and Fun To use Software for Quick and Efficient results
Fantastic software and only getting better
Great Software!
Chrome River Expense
We had a Time Consuming Manual Process!
CR = customizable reimbursements!
Chrome River is Great with a few flaws
Chrome River is Great for Tracking Expenses
Great Expense System
Emburse Chrome River--overall system works really well, but room to improve
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
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Pricing
What is Emburse Chrome River?
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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32 people also want pricing
Alternatives Pricing
What is SAP Concur?
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
What is Expensify?
Expensify automates the entire spend management process. Scan receipts, track mileage, submit and approve expenses, manage corporate cards, reimburse employees, pay bills, send invoices, and book travel. Built for individuals and companies of all sizes, anywhere in the world.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Emburse Chrome River?
Emburse Chrome River Screenshots
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Emburse Chrome River Integrations
- Deem
- Egencia
- NetSuite ERP
- Sage Intacct
- Microsoft Dynamics GP
- Oracle Fusion Cloud ERP
- AppZen
- Amadeus cytric Travel & Expense Management
- ingogo for business
- Corcentric Payments
- Traxo
- Barclaycard
- Citibank
- Ellucian
- Grab
- Lyft
- Sabre
- SAP
- Spot Hero
- Uber
- United Airlines
- U.S. Bank
- Deltek
Emburse Chrome River Competitors
Emburse Chrome River Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | Global |
Supported Languages | Armenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese |
Emburse Chrome River Downloadables
Frequently Asked Questions
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Reviews and Ratings
(169)Attribute Ratings
- 9.2Likelihood to Renew18 ratings
- 10Availability1 rating
- 9Performance1 rating
- 8.9Usability107 ratings
- 9Support Rating113 ratings
- 9Online Training1 rating
- 8.9Implementation Rating7 ratings
- 8Configurability1 rating
- 8Product Scalability1 rating
- 6Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
Reviews
(1-5 of 5)We had a Time Consuming Manual Process!
- Completely Configurable when it comes to Messages and Warnings. You decide when and where to fire the message. You decide what the message reads. You can add, remove, and/or edit these messages at any time.
- Configure warnings and messages to match your company policy and update as often as needed. With a recent enhancement we can now add hyperlinks in our warning messages pointing our users directly to your policy.
- Use messages and warnings to guide your users so that they can submit a correct and complete report the first time, greatly reducing denials.
- Easily electronically track documents from submit to approval.
- At go, live reporting was lacking. Since our go-live on 12/1/2016, Emburse Chrome River had made significant updates to reporting. Emburse is now moving to a new reporting tool that doesn't appear to have the same robust, user friendly functionality that we have today.
- Some releases have caused issues on our side. Emburse Chrome River does fix issues caused by releases but it would be helpful if they engaged clients with testing of upcoming enhancements and releases.
- There is always pain with growth, Emburse Chrome River is no different. As Emburse Chrome River enhances existing features we are sometimes left in the dark until decisions have been made. There are customer advisory boards, those members should be called upon to provide input before going life.
- Time is money, we have saved lots of time with Chrome River. 51% of our expense and Non-PO invoice reports were submitted and exported to our ERP system within 5 days of submission.
- 94% of our expense and Non-PO invoice reports were submitted and exported to our ERP system within 20 days of submission.
- We have recorded over 900 expense reports being submitted and exported the same day!
- 89% of our PCard reports were submitted and exported to our ERP system within 10 days.
- We have seen a 95% reduction in journal entries in our ERP System due to PCard transactions being allocated incorrectly. With messages and warnings, our users get it done right the first time!
- At the end of our first Fiscal Year End after going to Chrome River we only had 1/10 of 1% of our PCard dollars un-reconciled.
- Ease of use
- Reporting
- Approvals
- Exporting Data
- Importing Data
- Ability to pay users without having to be on site.
- Allowing me to manage my rules
- Mobile Access ease of use
- Fine grain access
- Pre Approvals
- Robust Reports
- Price
- Product Features
- Product Usability
- The ability to create submit compliance rules was a big win for our organization.
- We were able to incorporate our policies into the process to help our users submit correct reports the first time
- By including compliance rules we eliminated a lot of the back and forth of approvals and denials
- Implemented in-house
- Get everyone in the room to agree
- Program for the 99%
- Make sure your team understands their deliverables and their timelines.
Stay in constant contact with your PM he/she is your lifeline.
- SNAP - Adding Receipts
- Approvals
- Viewing Reports - Draft, Submitted, Returned
- Reports - Mercury Canned Reports
- Adding additional information on a returned report
- Analytics
- Identifying reports you key as a delegate
Great Expense System
- Innovating always updating the system to keep it current
- Help Desk support.
- Reports to manage company spend
- storage of all our files - never destroy
- Support in different languages.
- Tutorials not always easy to understand.
- Understanding taxes in other countries better.
- App for your Canadian customers
- Audit Process is easier.
- Expenses are paid out promptly.
- Catching duplicate expenses and enforcing our policies.
- Emburse Chrome River and Concur Travel and Expense
- Complete expense reports
- approve and pay reports
- auditing
- Visa charges input to Chrome River directly
- review vendor spend
- track expense types
- access to all reporting functions
- have the app available for Canadian customers
- Price
- Product Features
- Product Usability
- Implemented in-house
approver steps
tax tables
- breakdown the barriers of change
- frustration for users not willing or interested in change
- finding time for all the training
- using the credit card feed
- attaching receipts
- tracking report status
- the changesets in Admin
- tax table changes
- reporting can be a challenge since not all fields are reportable
Let Your Business Flow
- OCR Recognition when it comes to receipts. With some, it will auto-populate the transaction amount and merchant, along with the type of expense.
- Mosaic Tiles are mapped to GL expenses, so end users do not need to know the GL Codes that are associated with the expense. They just need to select the correct tile.
- Compliance Rules - Having the capability of setting up multiple rules tailored to your organization has been very helpful.
- Reporting - Additional reporting could be helpful.
- Direct Interface with accounting software - It would reduce time if files between our accounting software and Chrome River can integrate simultaneously.
- Enhancements by Admins - I would like to see Admins have more capabilities to change things, although this is in the works.
- Cutting staff time on doing repetitive work has been very positive.
- Reducing coding errors on expenses has also improved.
- Having transactions streamlined to the correct workflow has improved our business operations.
1. Accounts Payable Manager- Reviews Expenses
2. Controller- Role is the Project Manager
3. Senior Accountant - Reviews Expenses
- Mileage
- Credit Card
- Personal Reimbursements
- Audit Preparation
- Budgeting
- Connecting with Staff
- Price Analysis
- Donors
- Board Reports
- Price
- Product Features
- Product Usability
- Product Reputation
- Implemented in-house
- Integration
- Platform setup
- Online training
- Submitting Expense Reports
- upload receipts
- reviewing expense reports to approve
- Reporting capabilities for some reports
- Great Plains
- PAYCOM
- File import/export
- Performance was better
- Continue to be user friendly
Higher Ed Review of Chrome River
- Chrome River uses a clean operating environment to include a companion mobile app.
- Provides multiple (simple) ways to upload receipts.
- It includes 100s (1000s?) of business rule customizations, and it's becoming easier to manage those in our admin roles without having to request changes through Chrome River.
- Needs increased flexibility in the forms that are used.
- Allow admins to create/customize forms.
- Allow for more editing on returned reports, currently impossible to edit header information.
- Per diem rules linked to start and end times need increased functionality. Our state has very specific rules as they relate to times, and we need greater ability to customize these rules.
- Admins/super delegates should have the ability to see reports in the approval queue of other users.
- The time it takes to process monthly p-card reports greatly reduced.
- Built-in business rules allow A/P review team to better function in an auditor role.
- Elimination of the paper-based system allowed our business procedures to continue largely unchanged in the COVID-19, remote work, environment.
- Certain faculty members feel like they are taking on more work as many of them are asked to upload receipts and categorize their expense with a valid business purpose, instead of the old process of dropping paper receipts on an admin's desk. It has been a challenge to convince them that the system is actually saving them time and effort in the long run.
- Reimbursements for travelers went from taking months to process to days, or even hours!
- Purchasing card expense management
- Travel expense management
- Spend audit
- easier to process personal charge abatements for travel
- Utilizing the robust analytics and audit features
- Product Features
- Product Usability
- Implemented in-house
- Personnel changes on our side
- Testing periods were short
- Internal systems support and integrations were not properly supported
- receipt upload
- receipt to transaction matching
- Reviews/approvals
- Some of the more complicated reporting tools
- Editing certain items on reports
- Travel Cash Advances
Snap and Submit with Emburse Chrome River
- On-time Migration from the current to Emburse Chrome River
- Experience Resources
- Sound Support
- Adhoc requirements must be analyzed faster, they take more time
- Sometimes keep some gaps with controls
- Showing interest to close the case faster than closing the issue
- Globally used by my organization and it covers all the travel-related and non-travel-related expense reimbursements to the employees and payments to the corporate card company.
- Covers multiple corporate cards like American Express, Citi, and Barclays.
- Auto Remittance details to the Corporate card companies
- Easy reconciliation
- Also, it helps in extracting useful information to see the spending of employees, how controls can be implemented to avoid overspending and duplicate claims.
- I dont have a knowledge about ROI
- Tile or icon-based UI experience
- Forms can be customized
- Able to setup Perdiem
- Able to perform the setups on our without CR IT intervention.
- Able to make the system warning and violations on our own.
- Able to create the expense types, cost of account mapping, Analytics changes on our own.
- Able to create Adhoc reports on our own
- Works with our business model
- Pre-approval method
- Auto-approval functionality
- Email alerts customization
- Muti platform approval
- System warnings and violations
- Hotel itemization
- Mileage - integrated with Google map
- Perdiem wizard
- Acknowledgments
- Banners on the expense form
- Understanding the open items and on Credit card Expenses and cash reimbursements
- Super User
- Per Diem Setup
- Mileage Setup for various Locations as per the Local Law
- Auto Approval
- Warning or Violations to prevent duplicate expenses
- Not applicable for now
- Product Features
- Product Usability
- Implemented in-house
- E-mail alert customization did not work
- Delay login for the first time users due to single sign-on verification
- Mielage
- Hotel
- Meals reimbursement
- Per Diem