Chrome River Review
we use it to do expense reports for any time of purchases and travel, government per diem, and anything spent on our travel card
Overview
What is Emburse Chrome River?
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
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What is Emburse Chrome River?
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://emburse.chromeriver.com/expense…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is SAP Concur?
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
What is Expensify?
Expensify automates the entire spend management process. Scan receipts, track mileage, submit and approve expenses, manage corporate cards, reimburse employees, pay bills, send invoices, and book travel. Built for individuals and companies of all sizes, anywhere in the world.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Emburse Chrome River?
Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.
Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.
Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.
Emburse Chrome River Screenshots
Emburse Chrome River Videos
See how we streamline expense management workflows
In this video, the TrustRadius team discusses how to manage your expenses using the Sage Business Cloud, SAP Concur, Emburse Chromeriver, and Webexpenses.
Emburse Chrome River Integrations
- Deem
- Egencia
- NetSuite ERP
- Sage Intacct
- Microsoft Dynamics GP
- Oracle Fusion Cloud ERP
- AppZen
- Amadeus cytric Travel & Expense Management
- ingogo for business
- Corcentric Payments
- Traxo
- Barclaycard
- Citibank
- Ellucian
- Grab
- Lyft
- Sabre
- SAP
- Spot Hero
- Uber
- United Airlines
- U.S. Bank
- Deltek
Emburse Chrome River Competitors
Emburse Chrome River Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Global |
| Supported Languages | Armenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese |
Emburse Chrome River Downloadables
Frequently Asked Questions
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
Reviewers rate Corporate Card Reconciliation and Payment Status Tracking highest, with a score of 9.
The most common users of Emburse Chrome River are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(169)Attribute Ratings
Reviews
(51-75 of 123)Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
- Powers on when you hit the icon.
- Camera works on the App - but doesn't always upload.
- The Chrome River name affiliation is not unlike Operating system "Adreno", "Chrome" used by google.
- Interface is hairbrained, having zero logic what so ever
- Navigation is completely unintuitive
- User experience interface is the worst in its class
- Too easy to delete a report when you intend to simply delete a line item in the report.
- Being able to use prior invoices as templates
- Automated routing to approvers based on GL codes
- the interface can be improved slightly as there is quite a bit of back and forth. It can take time to get accustomed to the workflow.
May 18, 2021
Go with the Flow of the River
- User friendly
- Advanced technology
- Multifaceted
- OCR and image retention.
- Help desk speed in response and turn around.
- Speed of system overall.
May 15, 2021
Excellent but there is room for improvement
Score 9 out of 10
Vetted Review
Verified User
- Chrome River app is easy to use and mirror to the website
- The Chrome River Snap is easy to use and employees don't need to worry about losing their receipts
- The company compliance is easy to implement into Chrome River
- There is room for improvement on reporting
- The mileage rate allowance should be update automatically or update messages on the app
May 06, 2021
Easy-to-use and modern system
- Intuitive system: User-friendly system that enables all users to easily report their expenses
- OCR feature: Helps the receipts input to be made easier and faster.
- Automated expense types selection: Saving time for users and helping the company’s costs allocation.
- Ad-hoc reporting tool: Great tool for the back office to build special reports.
- System limitations: Some simple customizations are not possible in CR, such as a more intuitive dropdown, specific customization per country, and user
- The system speed: Sometimes the system takes long time to load.
- Searching capabilities: it is not really useful to find users on the system, for example, like using more searching capabilities (per email, full/partial names, and broken data (not exact data like Google, etc.)
April 29, 2021
Emburse Chrome River Recommended
- Ease of use
- Ease of submitting receipts
- Ease of approval process
- Expense control/auditing
- Warnings for unused transactions.
- Reminders to clean up old receipts.
April 26, 2021
ReEMBURSE with ease!
Score 10 out of 10
Vetted Review
Verified User
- Direct pay - push of a button payment to users.
- Customer service - they will do anything to help.
- Admirals program - where customers can reach each other in a fun and relaxing way.
- Graphical Interface is so easy and simple, and our people like it!
- I would like to see a travel option, maybe a booking tool for flights and hotels inside the system.
- I would like to edit gls during approval without sending the report back to the user.
- Reporting could look nicer, but it’s functional.
April 22, 2021
Chrome River - Today's Expense Partner!
- [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
- The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
- [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
- The [Emburse] Chrome River analytics tool is not user friendly. You almost need to have some programming training to use it. It is easy enough to run standard reports, but to create AdHoc reports, it is complex.
- The PDF of the expense report document that Harman has is customized, and when we need changes, it is difficult to get it done.
- Rules can be complex. [Emburse] Chrome River recently moved Rules Builder into the Mercury platform and ask customers to build and maintain their own rules. Rules are the most important aspect of a customer's expense reporting program because they help to enforce policy. One wrong thing, and an customer administrator could do severe damage to their program. This is important enough for Chrome River's specialists to maintain, rather than ask a customer administrator to do it.
April 20, 2021
Ease of Use
- Chrome River is very simplistic. It's ease of use allows the training to be straightforward, which boosts end users' confidence.
- The electronic approval route is very helpful in reducing the time it would normally take to get a physical approval signature for travel authorizations and expense reports.
- The integration of the issuing bank for our travel card program has proven to be uncomplicated.
- Training for Administrators on reporting could more helpful. Administrators need more than just a one (1) hour class where the trainers speed through the material. You are unable to get your questions answered and never receive email responses to questions asked during this training. However, this is something that can be easily resolved.
April 20, 2021
Emburse Chrome River--customize it to your needs
- Easy to use especially with the CR Snap app and taking pictures of receipts
- Email approval for managers
- The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
- It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
April 19, 2021
We love Chrome River!
- Customer Service.
- Implementation Process.
- Hearing your needs.
- Would love to have phone conversations with the help desk verses just email communication.
April 19, 2021
Chrome River Review
- Great job implementing the application.
- The product runs itself.
- Talking to someone at the helpdesk is not easy, they really prefer online interaction.
March 23, 2021
Chrome River EXPENSE Helps Business Flow
- Easy to use and understand for end users
- Allows for a lot of customization to work for your company.
- Analytics make it easy to run reports on almost any aspect of the system such as expenses and compliance warnings.
- Our Information Technology Department had to do a lot to send/receive feeds from/to Chrome River to our ERP system.
- Our implementation team had to use our knowledge of Chrome River to come up with ideas of how to accomplish workarounds or specific things and then ask Chrome River if it could be done instead of Chrome River coming up with ideas after we said what we wanted.
- The majority of our compliance rules were put in by Chrome River as Custom instead of just a general rule. Therefore, we are not able to edit them unless we do a work ticket to Chrome River. Most of these rules are simple rules that most companies use at some point. I think we just came in at the wrong time.
March 19, 2021
We love Chrome River Expense! Welcome to the River...
- Eliminates the paper
- Provides spend and policy compliance visibility
- Enables proper approval routing and enforcement
- Support is a little slow post-implementation
February 24, 2021
2 Year Emburse Chrome River User
- Reporting
- Tracking expenses
- Expense Mapping - it could be more streamlined.
- Configuration is confusing
February 24, 2021
Chrome River happiness
- Real-time transaction notifications are great.
- Easy to use training material delivered by Chrome River.
- Knowledgeable staff that are ready to help with rollouts and post-rollout.
- Hard to update workflow routings, but I think Chrome River is working on this.
February 24, 2021
Considering Emburse Chrome River, then look no further.
Score 10 out of 10
Vetted Review
Verified User
- Emburse Chrome River helped us during our implementation phase to get all of our rules and guidelines regarding travel into the system with user friendly messages to our end users. This saved us time in answering questions about our travel guidelines of what is reimbursable and what is not.
- Coming from a paper based system, Emburse Chrome River has an awesome tracking feature that allows our end users to know where there reimbursements are at every stage. Before this software, paper work would sit on someone's desk for a long period of time or sometimes even be lost so thank you tremendously Emburse Chrome River for making the process so simple.
- CR Snap App is an excellent app to get receipts into Emburse Chrome River with a few simple clicks. If the traveler loses their paper receipt but has it scanned into the app then viola, no worries anymore about having to retrace the steps to get another receipt. Again, excellent app.
- Emburse Chrome River is always updating their system to the newest and greatest which is much appreciated. They are currently working on giving the administrators more access to change submit and compliance rules without ever having to put in a help desk ticket which is great. Would love to see more of these down the pipeline which I have no doubt they are coming. Other than that, I see nothing more they can improve upon.
February 21, 2021
Pandemic Life-Saver!
- Advance and accurate OCR capability.
- Excellent rules compliance configuration and enforcement.
- Open API allows integration with our billing system.
February 18, 2021
Chrome River is Great with a few flaws
- User Interface
- Making Changes to Configuration
- Reporting
- Removal of certain fields/features
- Faster support
- Easier configuration
Score 10 out of 10
Vetted Review
Verified User
- Chrome River has a modern UI/UX that is intuitive to new users.
- Chrome River is a true enterprise (4K+ employees globally) expense management solution.
- Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
- Lack of personalization/customization for automated messages, notifications, reminders
February 03, 2021
Chrome River -- The right company to float away your worries.
- The ability to scan receipts from your phone right into the app helps to eliminate lost receipts.
- The ability to send expense reports through the system for electronic approval helps make the process smooth, easy and much quicker.
- The ability to track your expenses and see where they are in the system helps users get instant answers and helps eliminate unnecessary questions for AP.
- It would be great to have the ability to adjust scanned images for improved clarity.
- Emburse could work on solving issues faster and keeping the customer informed as to the status.
- The ability to lock certain features on "People" from being updated, but not the entire profile.
December 10, 2020
Chrome River is def WORTH IT!
Score 9 out of 10
Vetted Review
Verified User
- Downloading the bank info ...less work for the accounting department
- User Friendly - most training take 15-20 min
- Easy interface
- Issues with down system...we have had too many issues recently
- Call back from customer service sometimes take a bit too long
December 01, 2020
Chrome River Review
Score 10 out of 10
Vetted Review
Verified User
- Approval routing
- Company policy implications
- User friendly
- Getting money to employees
- Create app
November 28, 2020
Chrome River EXPENSE--intuitive front-end user solution
- Receipt scanning
- Approval routing
- Expense policy compliance
- Mobility
- UI simplicity
- Security audit reporting (currently on-screen view)
- Better cross-functional issue resolution
- Notification management and simplification
- Multi-VAT accounting
November 26, 2020
For us, Chrome River is ideal
Score 9 out of 10
Vetted Review
Verified User
- The mobile app does a particularly good job at making receipt uploads effortless
- They constantly add new integrations with travel providers such as Uber and rental car companies
- The expense approval process workflow makes tracking your report very easy
- Support is a little unresponsive, especially now that you have to go through their support application instead of just sending an email