July 26, 2019
Score 10 out of 10
ChurnZero is being mainly used by our customer-facing team, Customer Success, Marketing, and Enterprise team. Although we have a few internal tools that we use to help us identify customer use, history, and pull insight about their account, there are multiple tools our team has to bounce between and unable to get the full picture. With ChurnZero, it is providing us the opportunity to review accounts with more insights all in one place that all users in the organization can review as well.
- Allow for integration across multiple platforms that provide data about your accounts.
- Plays and journeys allow our team to do outreach to multiple customers all without leaving my command center.
- Alerts me when a customer has submitted a support ticket even if I am not logged into ChurnZero.
- More understanding in the difference between plays and journeys to truly utilize to their full potential.
- allow for font tools in the notes.
Read this authenticated review
I have found ChurnZero to be more user-friendly and adaptable than Gainsight, a huge plus! Based on feedback from my Director, the integration of third-party platforms has not been as difficult or a headache compared to Gainsight. Additionally, the pop-ups from my tasks or things I need to review I find to be great in that I do not need to leave the dashboard.