ChurnZero is AWESOME!
I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown …
Overview
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…
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Popular Features
- Automated workflow (215)8.080%
- Product usage (215)8.080%
- Customer health scoring (220)7.979%
- Dashboards (217)7.171%
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…
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- Competitors
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.
ChurnZero Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
ChurnZero Screenshots
ChurnZero Videos
ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention.
This episode d...
Show More In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
Show More ChurnZero Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- NetSuite ERP
- Zendesk Suite
- Slack
- Microsoft Teams
- Spiro.ai
- Zoho CRM
- Chargebee
- Microsoft Dynamics 365
- Teamwork.com
- Help Scout
- Jira Software
- Teamwork Desk module
- HubSpot Service Hub
- Zoho Desk
- Freshdesk
- Jira Service Management
- Pendo.io
- Intercom
- Mixpanel
- Stripe Payments
- Recurly
- SaaSOptics now part of Maxio
- Maxio
- Wrike
- Asana
- Skilljar’s Customer Education LMS Platform
- Higher Logic Thrive
- ChartMogul
- GoTo Webinar
- Snowflake
- Higher Logic Vanilla
ChurnZero Competitors
ChurnZero Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChurnZero Downloadables
Frequently Asked Questions
Reviewers rate Role-based user permissions highest, with a score of 8.7.
The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(305)Attribute Ratings
Reviews
(26-50 of 226)Companies can't remove reviews or game the system. Here's why
September 18, 2023
ChurnZero is a CS Must-Have.
We use ChurnZero to track usage, renewal, client, and sales data for our Customer Success Managers. Conveniently, ChurnZero syncs to SalesForce, which makes it easy for us to sync and send data between the two platforms. Our CSMs love CZ because it gives them a snapshot of their accounts, their health, potential churn "red flags," and more!
August 30, 2023
ChurnZero is Awesome!
We use ChurnZero for all things retention-focused (proactive and reactive retention). We focus heavily on product usage/lack thereof and work on product adoption goals. We do both these things through a series of direct-to-consumer touch points through ChurnZero and internal prompts for teams to take action on the account.
August 29, 2023
ChurnZero or Churn"Hero"
ChurnZero is like having the MOST helpful assistant that keeps track of important tasks throughout the client journey. It sets up tasks linked to my calendar, and helps me make sure nothing falls through the cracks. The platform will auto-send surveys after tasks are done, so I can ensure every client gets a chance to provide feedback. ChurnZero helps everything running smoothly, connect better with my customers, and make decisions based on the feedback they provide. Personally, I love how my clients can fill out their survey after our call, and ChurnZero pushes it out to a Slack channel for visibility. My clients are always providing me with feedback that makes me super thankful I am valuable to them. ChurnZero reminds me of upcoming tasks and helps me ensure I am sending the emails, and logging the calls I have had. It solves organizational issues and provides transparency.
We use ChurnZero as essentially the main customer hub for information. Prior to CZ, we had data stored in various platforms across various systems. CZ allows me to quickly look up customer contact informatoin, settiment, products owned, and gauges their current temperature based on activity. This essentially has allowed me to jump to one site, and be able to jump page to page on that site and see everything on one customer.
July 12, 2023
Customer Churn-Automated
My team uses ChurnZero to monitor and action against Customer Churn. It is integrated with our Software so we can see when users are in our system and what kind of features they are using/underutilizing.
I particularly use the CS AI tool to compose emails for me. Segments are created and alerts built around those.
I particularly use the CS AI tool to compose emails for me. Segments are created and alerts built around those.
July 10, 2023
CSMs love this and saves them a lot of time!
We use it for better control of the accounts and good customer service, making this tool available to the CSM to save time and have everything more organized. It is also useful for managers to be able to review the work of our direct reports without them feeling controlled or thinking that we want to micromanage them.
July 10, 2023
ChurnZero: The Game-Changer for Customer Success
We use ChurnZero to scale our Customer Success team and process. ChurnZero helps us to understand customer health, activity, engagement and next steps (the overall customer journey). With the launch of ChurnZero we are able to focus our CS Teams' time on the customer rather than the burdens of admin task tracking.
July 07, 2023
Love ChurnZero!
ChurnZero is being used by our Customer Success department and helping us scale. It makes it possible for our CSMs to work with more customers by aggregating data and automating touch points. It also helps our CSMs know the next best actions they should be taking with their customers and gives them a tool to do most of their daily work.
June 20, 2023
ChurnZero is awesome
We use ChurnZero to manage our renewal pipeline and monitor churn score changes, It is fantastic for this. I also use the tasks and call notes to filter through to salesforce to prevent multiple tasks. The segments and the plays also come un super handy - basically we use most of the functionality and I love it!
June 20, 2023
A CRM with Smart Automation and Easy Integration
We need a system to manage our customer data and their daily communication, billing, and growth status.ChurnZero helps us to provide the Churn, billing and other essential reports to analyze and manage our business.
June 01, 2023
CS Hub, Easy Implementation, Great Customer Support
We primarily use ChurnZero to manage the day-to-day administrative activity of our accounts, track renewal and upsell opportunities, and keep a close eye on usage. We also leverage health scores to keep a close eye on what we can be doing to ensure the customer is reaching value in the expected amount of time.
With our EdTech company, we have lots of different users. From teachers to principals to district administrators, with ChurnZero we are able to segment our communications to create meaningful interactions for our customers! This saves us a ton of time and has increased our interactions with customers.
May 29, 2023
ChurnZero review
Use as our customer success platform that helps subscription businesses fight churn, expand current accounts, increase product adoption, and optimize the customer experience. ChurnZero can help businesses to improve the overall customer experience by providing a variety of tools to engage with customers and help them get the most out of their product.
ChurnZero is our core customer communication platform and it's responsible for all current client health scores. Our Customer Success Management team spends most of their time in the platform, reviewing NPS and CSAT scores so that we can quickly provide support to customers whenever the need arises. We use ChurnZero for all NPS surveys, CSAT responses as well as plays to automate our dataflow and support alerts.
May 02, 2023
Great product for bringing more value to your customers through better management at a fair price
Deliver enhanced value to our customers - be able to react quickly to customer feedback and behaviour
Monitor customer usage of our product and alert if dips
Standardisation in delivery and working with customers through Journeys
Automation through playbooks allowing us to be able to move to a high touch and low touch customer model
Better understanding of what success means for our customers
Monitor customer usage of our product and alert if dips
Standardisation in delivery and working with customers through Journeys
Automation through playbooks allowing us to be able to move to a high touch and low touch customer model
Better understanding of what success means for our customers
Want to work smarter and not harder? ChurnZero has all the tools to help with that! This product allows our team to grow and scale while maintaining a consistent and thoughtful touch with our full book of business. The insights and transparency into customer behaviors and risk factors is hugely beneficial as is the ability to set up plays to reach unresponsive customers and those who might be lagging in the onboarding process timeline. I've only just started using CS AI for crafting customer emails and call scripts but I can already tell it is a GAME CHANGER!!! This will revolutionize the CS world and allow us all to be more effective without putting in overtime hours in order to do so.
April 06, 2023
ChurnZero makes your day to day a breeze!
We use ChurnZero to capture client health information, as well as pull reporting, and task management. This gives us the ability to focus on the clients that need more attention, while easily keeping track of next steps. Segments really allow a streamlined processes, and are so incredibly helpful for looking at data, and mass completing certain items!
March 27, 2023
Good system that helps you do more with your customers
Using ChurnZero to manage customers on scale. Saves time, and you can efficiently manage lots of customers at once via tasks, journeys & plays.
March 27, 2023
Intuitive and Informative!
Score 9 out of 10
Vetted Review
Verified User
I use ChurnZero to gauge the engagement and utilization of users for every account with our product, conduct analysis based on data we gather from ChurnZero. I love the fact you can see NPS data on every account and get a historical view into the interactions of the account's user with your product. The overall look and feel of the product are great and I highly recommend using it.
March 06, 2023
Great Product
We use ChurnZero to map the customer journey, we track product adoption and next steps with clients on the platform. We use it to flag clients who are at risk and who have high churn scores. The main use case for my organization is to have visibility of the client and use the insights that ChurnZero provides to make appropriate decisions.
March 04, 2023
Overall best Customer Management / Growth software
I use ChurnZero to organize any past communication, as well as any future outreach, activity usage, & customer growth/retention. With ChurnZero, I'm able to organize my customers and make sure all customers are seen, no matter the work load.
March 03, 2023
Zero to worry about with ChurnZero
We use ChurnZero to curate information on Accounts and Contacts for our CSMs. Understanding how usage and interactions with our software from the end-user side is a valuable tool to connect with the customer, increase adoption and to show the ROI. We can also use the data to identify ways we can expand our offering (services, features, integrations etc.). On a weekly basis I am, using plays to help automate tasks, notifications and email correspondence.
We also depend on ChurnZero's WalkThroughs to help guide end-users with basic "how-to" or insights for our products. We use notifications to celebrate milestones and alert customers (and internal staff) when specific elements are reaching capacity. This also provides a touch-point for upselling/expansion.
We also depend on ChurnZero's WalkThroughs to help guide end-users with basic "how-to" or insights for our products. We use notifications to celebrate milestones and alert customers (and internal staff) when specific elements are reaching capacity. This also provides a touch-point for upselling/expansion.
February 15, 2023
CSM Review
We use CZ on a day to day basis for account management for customer success. With the use of CZ we are able to monitor daily usage of our platform, provide business kpi's, monitor csm engagement/workload, successfully implement plays to assist in general comms, journeys to track and monitor progress as well as tags and segments to strategically plan areas of focus for references, upsells etc. CZ has allowed us to gather NPS results that we can broadcast company wide and streamline communications between teams for a seamless experience on our customers end.
February 14, 2023
Churn Zero is the best assistant
As a not too big company, we used to have all our information about clients in different places and the follow-up was tedious and difficult. Also, we used to have different tools to automatized tasks, with CZ we can have all in just one place, automatized tasks in just one place, so we can follow up better our clients and help them grow with us.
February 08, 2023
ChurnZero - the best CRM tool out there
Churnzero is used as a CRM for us at Inflo. We use it to understand our customers more and how they are using our software.
We can gauge usage, sentiment and health of a customer at a few clicks of the button.
We can gauge usage, sentiment and health of a customer at a few clicks of the button.