TrustRadius Insights
CIENCE Sales Development has proven to be an invaluable tool for sales and marketing teams in their lead generation efforts. Users have …
Overview
What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization.CIENCE combines research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments…
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What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization.
CIENCE combines research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments for sales teams. The vendor states that to date, they have delivered more than 10's of million leads to over 2,500 clients in over 225 industries.
CIENCE Sales Development (legacy) Screenshots
CIENCE Sales Development (legacy) Videos
Who is CIENCE? Company leadership answers the question.
CIENCE leadership talk about sales specialization.
CIENCE Sales Development (legacy) Supported Products
CIENCE Sales Development (legacy) Competitors
CIENCE Sales Development (legacy) Availability
| Geography | United States, Canada, South America, EMEA, APAC |
|---|---|
| Supported Languages | English, Spanish, Russian |
CIENCE Sales Development (legacy) Downloadables
Frequently Asked Questions
memoryBlue, Belkins, and EBQuickstart are common alternatives for CIENCE Sales Development (legacy).
Reviewers rate IT Service Provider Project Management highest, with a score of 8.6.
The most common users of CIENCE Sales Development (legacy) are from Small Businesses (1-50 employees).
CIENCE Sales Development (legacy) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 34% |
| Mid-Size Companies (51-500 employees) | 33% |
| Enterprises (more than 500 employees) | 33% |
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Reviews and Ratings
(51)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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CIENCE Sales Development has proven to be an invaluable tool for sales and marketing teams in their lead generation efforts. Users have found success in utilizing the software to research potential customers, schedule high-quality meetings, and handle outreach activities. The thorough research capabilities of CIENCE have been particularly appreciated by users, as it allows them to gather accurate contact information for targeted companies, solving the challenge of finding reliable data. Additionally, the software's flexibility and customization options have given users the ability to tailor their outreach strategies according to their specific needs.
One key use case of CIENCE is running outbound cold email campaigns to generate qualified meetings for account executives. Users have reported impressive open rates for these cold emails, leading to successful appointments with promising prospects. Furthermore, CIENCE helps users follow up with leads, develop email cadences, make phone calls, set up appointments, and coordinate handoffs to sales teams. This streamlines the lead generation process and ensures efficient management of correspondence with leads.
Another important use case is leveraging CIENCE's resources to expand SDR inside sales objectives and benefit sales teams. By utilizing the software's combination of soft-skills and technology applications, users have seen significant improvements in their sales and marketing initiatives. CIENCE assists with market research, processing and qualifying accounts, and generating and managing leads. Its organization, adaptability, and ease of implementation have been highly praised by users.
In summary, CIENCE Sales Development has proven to be a versatile tool that addresses various challenges faced by sales and marketing teams. From lead research and scheduling meetings to running effective outbound campaigns and streamlining lead generation tasks, the software offers a range of valuable use cases that benefit users across different industries.
High-Quality Work: Many users have praised CIENCE for their high-quality work, noting that the team consistently delivers exceptional results. This demonstrates that CIENCE goes above and beyond to provide top-notch service and meet or exceed clients' expectations.
Prompt Communication: Reviewers frequently mention the lightning-fast communication from CIENCE, highlighting their reliability and responsiveness. Clients appreciate that CIENCE is always available to address any concerns or questions promptly, which fosters a strong working relationship based on effective communication.
Expertise in Lead Generation: Several users have commended CIENCE for their expertise in lead generation, emphasizing their wide sector knowledge and access to high-level management contacts. This indicates that CIENCE excels at identifying and targeting key prospects in various industries, resulting in successful outreach campaigns.
Problematic Billing Portal: Reviewers have expressed frustration with the billing portal, stating that it has been problematic and needs improvement in remitting payments efficiently. Some users felt that this issue has caused inconvenience and delays in their payment processes.
Lack of Benchmark Data: Several reviewers have mentioned that CIENCE should provide benchmark data in line with campaign data to improve their offering. This would enable users to better understand how their campaigns are performing compared to industry standards and make more informed decisions.
Inconsistent Lead Quality: A common concern raised by reviewers is the inconsistent quality of leads generated by CIENCE. Some users reported that the leads were not appropriately qualified, resulting in lower budget prospects than expected. This inconsistency can be a challenge for users who rely on high-quality leads for successful sales and marketing efforts.
Attribute Ratings
Reviews
(1-25 of 51)Companies can't remove reviews or game the system. Here's why
October 26, 2022
Not a short term ROI generator
Score 7 out of 10
Vetted Review
Verified User
- Cold email open rates
- Detailed and engaging playbook
- Making proactive adjustments along the way
- Pricing - Although their pricing just sort of is what it is for a service of this nature, it was not feasible for us
- Communication when there was significant turn over within the first 6 months of our partnership was lacking. We expressed our feelings about this, and when their were some additional changes made to our team - we were prepared and told in a way that felt honest and professional.
July 27, 2022
DON'T ROUCH WITH A BARGE POLE
Score 1 out of 10
Vetted Review
Verified User
- Says hello with a smile.
- Says goodbye with a smile.
- Honesty.
- Communications internally amongst their own team.
- Process is too clunky.
July 06, 2022
Poor results for a US outbound campaign
Score 1 out of 10
Vetted Review
Verified User
- Their own internal sales process to close new customers
- Their ability to perform according to expectations and promises during the sales process
June 06, 2022
Terrible Experience
Score 1 out of 10
Vetted Review
Verified User
- They made it to MOST of our regularly scheduled status meetings
- We had ZERO conversions
- Three very poor quality meetings. One of which had no idea who we were.
- No accountability for the poor performance
- No recommendations for how they could improve
June 02, 2022
Steer clear and avoid at all costs if you value a strong partnership, ownership and accountability
Score 1 out of 10
Vetted Review
Verified User
- They set a few quality meetings for us
- STEER CLEAR- their company and model are a mess. We had a kickoff call in February with our "team" and by mid-May, none of them were still with the organization. We were never looped in on this turnover and as a result, there was a total diffusion of responsibility. Beware of the "10-20 day onboarding period" ours was more than 30 despite the fact we proactively provided them with a 15+ page playbook detailing everything they needed: 1) Target personas 2) Objections and counters 3) Product info 4) Company history 5) Talk tracks 6) Etc. Every ball that was dropped was on their end and there was a complete lack of ownership and accountability from their leadership team. The only person who took ANY ownership was our CAM, who was let go as part of a massive company-wide layoff. Their whole organization is a mess.
- We made numerous coaching asks of their team after hearing in the call recordings that the SDR was deviating from the script completely and had no idea what they were talking about. Their message was, "We help HR leaders retain talent so that they can promote their talent and not lose existing talent"--- the most generic of pitches and not at all related to what we do. They continuously referred to it as a "system" when we are a professional coaching organization. We coached continuously on every biweekly call and gave them suggestions, none of which seemed to get back to the SDR as they continued to repeat the same mistakes and even went far as pushing a prospect to take a meeting when she was in a rush because "I get incentivized from meetings booked over the phone."
- Despite our continuous asks, there was no collaboration. Our landing page mockup featured companies that weren't even customers of ours and would've been catastrophic to our brand had it been released. We never saw a mockup of this until the last minute and ended up having to do the entire thing ourselves despite them selling us on the fact that it was something they could handle.
May 17, 2022
Data forward demand generation
Score 10 out of 10
Vetted Review
Verified User
- Outbound dialing
- Demand generation
- Analytics
- Not all products are ready for outbound campaigns - it would be great if CIENCE could level set early expectations on what kind of responses we can expect given the maturing of the tool.
February 23, 2022
We Love CIENCE!
Score 10 out of 10
Vetted Review
Verified User
- Appointment Setting
- Lead Follow Up
- Email Messaging
- Ability to reach out on LinkedIn without using a personal profile
December 28, 2021
CIENCE is dedicated to make our pilot program a huge success!
Score 10 out of 10
Vetted Review
Verified User
- Provides a strong strategic partnership
- Dedication and cooperation with our marketing teams
- Provides recurring updates on the progress of our pilot program
- Strong collaboration and communication with cross-functional teams
- We are working on a pilot so both our teams are learning together
November 09, 2021
High Quality Work With Awesome Support!
Score 10 out of 10
Vetted Review
Verified User
- Contact info research
- List scrubbing
- Ad-hoc data research and enrichment
- Accuracy has been an issue in rare instances
November 08, 2021
Great, no-nonsense outbound marketing.
Score 10 out of 10
Vetted Review
Verified User
- very responsive
- proactive communication
- clear goal setting and meeting of those goals
- outbound "cold" calling
- being more explicit in establishing campaign success criteria
- would love to see a month-to-month subscription option
October 01, 2021
We've loved working CIENCE!
Score 10 out of 10
Vetted Review
Verified User
- Great communication - very responsive and friendly
- Reliable delivery of solutions
- Intuitive and helpful dialogue around what is needed from our side
- They could suggest other industries or companies to us more often
September 28, 2021
CIENCE Data Reliable & Reasonably Priced
Score 10 out of 10
Vetted Review
Verified User
- Account contact research
- Account profile information
- Recent and up-to-date information
- My experience was great. I can't think of any way to improve.
September 28, 2021
A Trusted Partner
Score 10 out of 10
Vetted Review
Verified User
- Collaboration and problem solving
- Data appending and enhancement
- Solution development in line with budget requirements
- Operationally, none.
- Their billing portal has been problematic and I hope they can fix some issues that take a little more time to remit payments (which we gladly make given their results).
September 27, 2021
Great service if looking to expand business.
Score 9 out of 10
Vetted Review
Verified User
- Provides great data
- Great communication
- Wants to understand your company to provide accurate information to potential clients
Score 10 out of 10
Vetted Review
Verified User
- Rapidly created marketing scripts based on the domain knowledge we provided.
- Rapidly identified the key executives and ways to reach them in our target audience.
- Provided well-spoken representatives who were able to get our message across.
- Provided excellent weekly feedback on their 'hit-rate.'
- None. They performed as well, or better than expected.
May 02, 2021
CIENCE Lead Generation
Score 8 out of 10
Vetted Review
Verified User
- client service - always there when we need them and exceptionally responsive
- Follow up - we get so busy with our "day job" but the CIENCE team always keeps us on track
- Flexibility - always willing to listen and try new things
- Hard to tell so far. We havent closed any deals yet, but the leads have all been strong
Score 9 out of 10
Vetted Review
Verified User
- Outbound campaign strategy
- Organization and proactive communication with us, the customer
- Data capture and synthesis
- N/A
Score 8 out of 10
Vetted Review
Verified User
- Great communication and reporting.
- Strong followup and relationship management.
- Deliver quality leads and meetings with prospects.
- In the beginning we had some issues with landing page development.
- Sometimes grammar and copy needs additional review.
February 28, 2021
CIENCE offers great supplementary support to sales development
Score 9 out of 10
Vetted Review
Verified User
- Great communication. We are aware of every successful contact their phone representative makes.
- Strong accountability. They want feedback on every sales opportunity to know if they can improve in the future.
- Nothing comes to mind. Maybe increasing their familiarity with some of our product features to further improve their pitch?
November 08, 2020
Cience - They've got customer service, market research, lead gen... down to a "Cience"
Score 10 out of 10
Vetted Review
Verified User
- Data Integrity
- Data Reporting
- Quickly learned business and acted as extension of core sales team
- Strong communication, frequent updates, keep campaigns on schedule
- Friendly, adaptable, produce results
- nothing bad to say. Daria and her team = dream team!
November 04, 2020
Happy Working with CIENCE, No More Worries from Clients!
Score 9 out of 10
Vetted Review
Verified User
- Detailed and informative weekly reports.
- Responsive actions.
- Fruitful market data analysis and strategies.
- Room for improvement in the early stage of campaign preparation.
- None.
October 16, 2020
Cience is a valuable partner for top of funnel lead generation and appointment setting.
Score 9 out of 10
Vetted Review
Verified User
- Email Prospecting
- Content Creation
- Prospect Follow Up
- Team Turnover
- Onboarding new team members
Score 10 out of 10
Vetted Review
Verified User
- Contact list data integrity.
- Email campaigns.
- Scheduling meetings.
- Landing web page creation.
- Phone scripting.
- Flexibility of utilizing existing company standards, e.g. existing CRM, messaging platforms, etc...
- Shorter on-boarding period.
Score 9 out of 10
Vetted Review
Verified User
- Create email copy.
- Use all prospecting channels (LinkedIn, Email and Phone).
- Provide metrics and reporting.
- Prospect research.
- Meeting confirmations - sometimes they would cancel.
June 30, 2020
Can't recommend CIENCE enough!
Score 10 out of 10
Vetted Review
Verified User
- CIENCE is very timely with everything they're delivering.
- CIENCE is always available to answer questions/concerns.
- CIENCE is professional and impressive with what they deliver.
- I don't have anything bad to say about CIENCE.