April 29, 2020
Score 10 out of 10
Read Kevin Wong's full review
Pros and Cons
- The team at CIENCE is incredible. Our assigned Customer Success Manager (Yaroslav), SDR (Valeriya), and Lead Copywriter (Amanda) have produced some of the best work we've had by any of our vendors. They are all top-notch talent and are also some of the most hardworking, helpful, and genuine people I've had the pleasure to work with.
- CIENCE is lightning fast in their communication. They are reliable, responsive, and always doing their best to exceed our expectations.
- CIENCE is not only one of our most productive vendors, but they are also one of the most strategic partners of ours. They sincerely care about the results that they produce and are always thinking outside the box to make our program better each day.
- The team is incredibly resourceful and collaborative. CIENCE will regularly bring in a variety of experts to our weekly calls to help us resolve issues that I would usually expect to be out-of-scope for them. They never cease to amaze me with how much knowledge is shared between their departments and how willing they are to jump in and support us.
- There isn't much to say here for me from a feature or functionality perspective. We've always had a very seamless interaction with CIENCE from a technology standpoint. I have to admit that I am typically the bottleneck if things ever get stuck because our team at CIENCE usually has to push me to get materials and documentation for our campaigns.
- We once ran into a slight issue with the timing for our contract renewal. I needed to pause our service because of a large deal we acquired, and I needed to save some extra funds to ensure we could prepare for it properly. I was technically too late to put the pause in time based on the dates in our contract. However, the CIENCE team worked closely with me to come up with a creative solution that was understanding of my challenging situation at the time, while also favoring our long-term partnership rather than short-sighted revenue gains.