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DEAR Systems, by Cin7

DEAR Systems, by Cin7

Overview

What is DEAR Systems, by Cin7?

DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting…

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Recent Reviews

TrustRadius Insights

Users have found the software to be highly helpful in various business applications. It has proven effective for sales ordering, inventory …
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Poor Experiences

1 out of 10
March 06, 2020
It is being used mostly by two departments -- Production and Accounting, although other departments occasionally access it.

The down time …
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Reviewer Pros & Cons

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Pricing

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Standard

$325

Cloud
per month

Retailing

$475

Cloud
per month

Manufacturing

$525

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://dearsystems.com/pricing-table

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $325 per month
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Product Details

What is DEAR Systems, by Cin7?

DEAR Inventory is a comprehensive inventory control application positioned as a complete back end management system with product planning, cost and development, manufacturing, sales, shipping, and payment features.

The application was designed to help small to medium businesses become more efficient at the day to day operations by providing them with a platform to simplify the management of products in inventory, control supplier inventory levels, manage quotes, purchase and sales orders, issue, and process invoices, manage work orders to manufacture finished goods from raw materials and create sophisticated inventory reports.

The broad categories of DEAR users include retail or wholesale companies, small personal businesses, franchise chains, manufacturing companies, and eCommerce operators.



DEAR Systems, by Cin7 Video

An Inventory Management Guide for Small Businesses

DEAR Systems, by Cin7 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(13)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the software to be highly helpful in various business applications. It has proven effective for sales ordering, inventory control, invoicing, and reporting. The software's ability to manage serial numbers and track the order a specific product's serial number was shipped on has been particularly valuable to users. Additionally, the software offers versatility in product creation and product families, which users appreciate. The inclusion of weighted average prices has also been a positive addition to the software, enabling cost accounting of products and enhancing the manufacturing/production module.

The software's point of sale functionality, when used correctly, effectively interfaces with inventory and production, supporting seamless sales transactions. Users have successfully synced the software with platforms like Shopify, Amazon, and wholesale distributor orders for efficient order management. The clarity provided by the software on orders to manufacture, their status, and inventory control has been highly appreciated by users.

While some users have expressed confusion about the future plans for the software and its similarities to another product called Cin7 Core, overall, it has proven highly beneficial for managing orders across different platforms. The software integrates smoothly with Shopify/WooCommerce stores and transporters, synchronizing inventory and sales data seamlessly.

For businesses seeking comprehensive solutions, the software offers features that are user-friendly and cover a range of functions. Users have found value in its ability to create assemblies, handle different batches, and manage invoices and purchase orders efficiently. Moreover, it has proven effective in tracking inventory from purchasing to storing to selling and shipping—filling a gap often found in many eCommerce platforms.

Although the software may not encompass all expectations of an ERP or WMS system, it represents a substantial improvement over using disjointed Excel spreadsheets for inventory and SKU management. The time saved on pricing and profitability calculations allows users to focus on other critical aspects of their business.

Notably, users who are Xero Accountants have praised the robustness and reliability of the software's integration with Xero. Its usage extends beyond inventory management, reaching departments such as production and accounting, enabling effective management of inventory, stock control, production, reconciliations, and website sales.

However, it is important to note that some users have encountered issues with customer relations, website quality, and service. Additionally, a few users have experienced unacceptable downtime and glitches with the software's interface.

In summary, this software has proven valuable for various business functions. From order management and inventory control to manufacturing tracking and billing, it offers features that are user-friendly and fulfill a range of needs. Users have praised the software for its drop shipping mechanics, procurement capabilities, and features like product cloning and matrix creation. Another notable use case is the software's integration with Xero, which has been robust and reliable according to users who are Xero Accountants. The software has been widely used across multiple departments, including production and accounting, to manage inventory, stock control, production, reconciliations, and website sales. Its ability to synchronize inventory and sales data for clients using Shopify/WooCommerce stores and transporters has been highly effective. Although the software may not meet all the expectations of an ERP or WMS system, it represents a significant improvement over using disjointed Excel spreadsheets for inventory and SKU management. Users have found it valuable for inventory management, manufacturing tracking, billing, and setting up a wholesale portal with seamless order processes and accurate results. Despite these positive experiences, some users have had negative encounters with customer relations, website quality, and service related to the software. Additionally, there have been reports of unacceptable downtime and glitches with the software's interface. In conclusion, this software offers a range of valuable features that cater to various business applications. From sales ordering and inventory control to manufacturing tracking and invoicing, it simplifies critical tasks for businesses. Users appreciate its versatility in creating product assemblies, managing different batches, and handling invoices and purchase orders. The seamless sync with platforms like Shopify/WooCommerce ensures efficient order management. However, potential users should be aware of potential issues with customer relations, website quality, service, downtime, and interface glitches before making a decision.

Straightforward and Intuitive: Many users have found the software to be very straightforward and intuitive, with each step being easy to follow. The user-friendly interface allows for a smooth and efficient experience.

Good Search Functionality: Several reviewers have praised the search functionality of the software, noting that it is very good. This feature enables users to quickly find the information they need, saving them time and effort.

Great Features and Continuous Improvements: Users appreciate the great features offered by the software, including Inventory Management, Integrations, POS, WMS, B2B portal, and RMA features. They also appreciate that new features and improvements are continuously being added to make the software more usable.

Cumbersome Stocktake Function: Some users have found the stocktake function in DEAR/Cin7 Core to be cumbersome and time-consuming. They have mentioned that they had to manually type in the data for each product instead of being able to upload the total, which slows down the process.

Lack of Keyboard Shortcuts: Several users have mentioned the lack of keyboard shortcuts during the sales process in DEAR/Cin7 Core. They have stated that they can only use their mouse, which slows down their tasks and makes it less efficient.

Limited Customization of Reporting Features: Users have expressed dissatisfaction with the reporting features in DEAR/Cin7 Core, stating that they are not as customizable as they would like. This limitation restricts their ability to generate reports according to their specific needs.

Attribute Ratings

Reviews

(1-1 of 1)
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March 06, 2020

Poor Experiences

Score 1 out of 10
Vetted Review
Verified User
It is being used mostly by two departments -- Production and Accounting, although other departments occasionally access it.

The down time is unacceptable within DEAR -- having it gone down for 2 hours unannounced last weekend causing some overtime and unhappy campers. It's really got the worst up-time of any website I've ever seen. Not only that, it has a very glitchy and buggy interface that takes ages to load on the most menial tasks.
  • Price
  • UI
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
I think it's better suited for small businesses and those looking to change inventory in the future.
  • Lost company time
  • Effective inventory management
  • Mostly does the job it's supposed to
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
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