Cisco Business Edition 4000 (discontinued) Reviews and Ratings

Rating: 9.1 out of 10

Score

9.1 out of 10

Reviews

6 Reviews

Cisco Business Edition 4000 - Great Solution

Rating: 9 out of 10

Incentivized

January 11, 2023

Use Cases and Deployment Scope

The solution is used to provide the telecommunication solution for our internal and external users. We have SIP and T1 trunks for handling our outbound calling volume and least cost routing.

Currently working on expanding the solution to incorporate Avaya softphone for users working remotely via VPN a connection. In addition, we have a reservation department that uses this solution to handle our incoming calls.

Pros

Call routing
Voicemail
SIP Trunking

Cons

Call recording
VM To Email
Mobility

Likelihood to Recommend

Handling high call volume is definitely a functionality that the Cisco Business Edition 4000 is well suited for. The GUI for soft client for the contact center application could take a overhaul to enhance its look and feel.

In addition I would like to see more development with regards to integration with other call handling applications to make the solution more robust.

Samuel Gumbs

Information Technology Audit Manager in Information Technology at Anse Chastanet Hotel and Spa (201-500 employees)

Vetted Review

5 years of experience

Verified on LinkedIn

Telecommunications Technician

Rating: 10 out of 10

January 17, 2022

Use Cases and Deployment Scope

We use a Cisco product's in our company on telecommunications on Docsis network and we are very excited with the Cisco product's on our network and our costumer's, they are great.

Pros

Great products.
Very light to operate them.
Quality is the best.

Cons

Telecommunications
Field
HUB

Likelihood to Recommend

Network, Costumers, and HUB.

Shpendi Shahini

Technical Sector in Customer Service at A1 Makedonija (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Cisco Business Edition 4000

Rating: 9 out of 10

Incentivized

January 4, 2022

Use Cases and Deployment Scope

It is unique in the industry since it is totally cloud-managed, and it was designed specifically to meet the demands of small and medium-sized organizations. Cisco Business Edition 4000 ideally matches the demands of small to medium-sized organizations regardless of the industry they operate in, with the capacity to handle up to 200 devices, straightforward installation, basic yet helpful features, easy operation, and painless maintenance.

Pros

Saving a lot of money.
Multiple cheap subscriptions.
Very reliable, used it for 2+ years.

Cons

Subscription plans should have more options.
Not easy to setup as promised.
There are newer versions out, so technically we are forced to upgrade.

Likelihood to Recommend

The availability of numerous subscription options is one of the most impressive features of Cisco Business Edition 4000. Businesses can purchase prepaid subscriptions for 1, 3, or 5 years, depending on their needs and budget. The Cisco Business Edition 4000, which is cloud-managed, is the phone system that the small-scaled industry has been waiting for. It seamlessly blends the old and modern, allowing [organizations] to meet their conventional communication demands while remaining compatible with cutting-edge communication technology.

Pratham Radadiya

Full Stack Engineer in Information Technology at Census (501-1000 employees)

Vetted Review

2 years of experience

View profile

Best cloud management for IP phones and user friendly

Rating: 9 out of 10

Incentivized

December 1, 2021

Use Cases and Deployment Scope

This is a wonderful tool that saves you time and is user-friendly. Easy cloud management and very secure.

Pros

Best stability.
Cloud management.
Support for Ip phones.

Cons

Price should be decreased.
Need to increase support users.
Infrastructure.

Likelihood to Recommend

It is very helpful in small-scale industries. A great tool for phones installed in the office to control them wisely. Its basic features are very helpful and easy to access and easy to understand. Very easy to set up and deploy. It allows users to make, hold, transfer calls, and receive. The most important is the platform is very secure.

Verified User

Engineer in Quality Assurance (501-1000 employees)

Vetted Review

1 year of experience

Vive Cisco

Rating: 10 out of 10

Incentivized

August 31, 2021

Use Cases and Deployment Scope

The product is used by a majority of departments in my previous companies. Now I am a consultant so whenever I get a consultation, I recommend it for various small businesses. Recently, I suggested it to a call center and they started working with it [in all] their departments.

Pros

Easy use
Good performance for small businesses
Better durability compared to other vendors

Cons

Integration with other vendors
More suitable GUI for newbies in IT
Integration with other Cisco products in term of WAN connections

Likelihood to Recommend

I see Cisco Business Edition 4000 being suitable for small and home businesses. It can be good for departments [with]in the same big company, but it will have to be well integrated with other management systems.

Verified User

Consultant in Information Technology (1-10 employees)

Vetted Review

2 years of experience

Simple to Use, Cloud Managed UC Platform

Rating: 8 out of 10

May 1, 2020

Use Cases and Deployment Scope

We evaluated the Cisco BE 4000 for one of remote offices which was on Legacy PBX, and was planned for VoIP migration to include Voice and Video calling, Messaging, Customer Care, Voicemail along with fax and other UC features, looking for a faster deployment solution, and since Cisco BE 4000 is in the same market range of products for our requirements.

Pros

Easy to set up and deployment.
Cloud managed solution.
Helps lower IT administration overheads and resource requirement.

Cons

Increase the support for number of users on the platform.
Provide options for customer care and messaging.
Include redundancy options for the solution.

Likelihood to Recommend

Cisco BE 4000 is well suited for organizations with 200 or fewer users or looking to migrate remote offices with these many users, with requirements for basic calling and voicemail, which can be cloud managed and controlled. It provides the basic essential features as auto-attendant for reception, parking a call, holding a call and transferring calls to other departments, hunt groups for support, single number reach functionality for sales and marketing folks.

Verified User

Contributor in Engineering (1001-5000 employees)

Vetted Review

1 year of experience

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