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Mobile Access (123)
Jabber for Desktop
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast messaging.
Instant message and presence
Real-time presence information and instant messaging. Users can view the availability of contacts within and outside of their organization.
Business voice and video
Soft-phone features, including HD voice and video, plus desktop sharing.
Access to all of Cisco Jabber’s features while mobile, including video conferencing.
Communicate from Microsoft Office
Access Cisco Jabber directly from Microsoft Office applications. Click to initiate chat, voice or video calls, or multiparty conferences.
- Supported: Task Management
- Supported: Scheduling
- Supported: Mobile Access
- Supported: Tagging
- Supported: Search
- Supported: Integrates with other Project Management Tools
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Versioning
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Document collaboration
|Mobile Application||Apple iOS, Android, Windows Phone, Blackberry|
- Availability (presence) of other peers.
- Meeting reminders and calendar integrations.
- Interface can be a bit lighter.
- Usage of the memory.
- Video calling
- Instant messages
- Finding colleagues within the organization
- Cisco jabber could improve their connection capability
- Allows people to work remotely
- Allows daily operations to continue without having to be at the desk.
- Easy log tracking calls, times, voicemails, etc.
- Video Calling
- Logging out randomly
- Make calls
- Receive calls
- Automatically or manually change status (available, away, etc.)
- Meeting functionality can be improved.
- Make it easier to add organization contacts.
- Layout can be improved.
- Internal Chat
- User availability - status
- Internal meetings
- The app doesn't allow for you to call into meetings.
- Don't like how the app doesn't sync with the desktop version so you lose all your chats if you go back and forth.
- Don't like how you can't invite people outside of the organization into a video conference as you can on zoom or lifesize or teams.
- makes calls
- takes messages
- redirect lines
- looks dated
- save contacts
- caller id
- It helps quick text and audio call with peers.
- It provides status info on the availability of the peer.
- Helps block time for deep-work.
- Nice integration with Outlook and Webex makes it seamless to use.
- The tool is often slow to boot up.
- Unable to send messages if the peer is offline.
- Lack of features like threads and private groups.
- Instant messaging
- Screen sharing
- File sharing
- User interface
- Time to load the application
- Instant Messaging
- To schedule Meetings with your colleagues.
- To be able to make phone calls from your computer.
- I see no areas for improvement at this time.
- Connecting with the VoIP Cisco phones.
- Opening automatically at windows startup. :-)
- Confusing and not immediate User interface.
- Advertise with the own UI what it offers.
You can have video calling functionality or you can use normal audio call to other user. This is the best app which give you quick access to any type of virtual conversation you need. Only disadvantage I feel that you can pick the singular message and reply it.
- Video Calling
- Phone call
- Screen Sharing
- Reply of particular message
- Use Different fonts
- More responsive on Status
You cannot reply by picking any particular message or forward the message from one chat to another.
They are pretty much quick responsive and fix your issue on time (window given by them). Timely delivery is everything I think in every business
- Works for quick communication internally. Sending a teammate an instant message is easy and straightforward.
- Easy to see co-worker status
- Allows for virtual phone calls
- Can be somewhat slow starting up
- Does not save instant message chats
- Audio settings can seem inconsistent
- The ability to expand & collapse contact groups is great for handling multiple project teams and chat clutter reduction.
- Tags placed under each contact name that display their status availability help us determine whether everyone in a project team is online & ready to enter a meeting.
- Stable, crystal clear audio & video quality amid calls & online meetings.
- Mobile & desktop availability for on-the-go communication with project teams.
- Chat messages & files sent from the computer sometimes do not appear on the mobile app (& vice versa) despite having a stable network connection at the office. This unsynchronized issue doesn't occur quite often, but it's noteworthy.
- File-transfer size limit of 100MB should definitely be increased, as I received numerous complaints from several team members in regards to having to create (& thus send) multiple zip files rather than a single file containing all the project files at once.
- Integrated OCR functionality for scanning photos containing text is missing, hence the reliance on other software to perform said function.
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
- It isn't a common enough platform among external users to effectively get used out of all available features such as videoconferencing.
- It does not have some functionality that Microsoft Teams does, including meeting scheduling and attendance tracking. It is primarily a VoIP software solution.
- It does not appear to have cross-functionality with other common platforms such as Microsoft Teams or Zoom. It would be convenient if one could use Cisco Jabber to contact an external stakeholder that uses a different platform while retaining full functionality.
- Great for quick communication
- No need to hunt out a phone number
- Displays availability of colleagues
- The hunt function isn't suitable for our organisation
- Voicemail can be a bit clunky
- The meeting element is very basic
- It's being overtaken by MS teams, which is a pity because the communicator is much nicer/simpler on Cisco Jabber
- Integration to physical and soft phones
- Full functionality of a VOIP system without the need for extra hardware
- Chat and messaging capability built-in
- Call and conference features are separate from WebEX or other similar solutions
- Functions primarily as a VOIP solution and not truly a unified solution
- Usability features are lacking compared to Zoom or Teams
- User interface is nice
- Support material was good
- Cisco is reliable and not overwhelmed like Zoom
- It's not a power player among the giants and its felt
- Configuration can at times be difficult
- Recognition and use have a bit of a learning curve because it isn't as common of a platform
- Audio calls
- Video Calls
- Call forwarding
- Multiple lines on single login
- conferencing during a call can be a little cumbersome
- Putting on hold and calling another person and then resuming hold is a hassle sometimes
- Auto log out if not managed correctly by Telephony team
- Easy to answer calls
- Easy to place calls
- Create phone book
- Chat and group chat are great
- Calling features such as pick group, redirect to voicemail, hunt group and see presence status
- Possible integrations such as XMPP federation, Mobile remote Access and calls B2B (SIP and H323)
- The warning certificate is quite annoying. It would be great to have a configuration that hides or disable this notification.
- Integration and possibility to integrate with omnichannel tools
- The professionalism that Cisco Jabber has is positive, it contains an excellent functionality through its videoconferences that help to complement the idea of reciprocal communication with the client.
- The investment is low because the prices are anchored under a payment system very well done.
- I can often interact with many clients, firms and much more.
- Everything is excellent with this program; it has no margin of error in its information uploading processes, and the Cisco Jabber execution is simple.
- Fairly easy to use.
- Simple interface.
- Some integrations.
- Call quality could be better.
- Audio functions could be easier to access.
- Needs better cross-functionality with call control software.
If you are using other services for your conferencing and chat, then Jabber may not be the best choice.
- Customer service
- Easy integration
- Well known
- Transcription services
- Phone log data
- Provides user mobility to work from anywhere
- Seamless integration with other Cisco products, such as Finesse
- Easy to configure from a user-admin perspective
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
- Good video calling facility
- Chat history is not saved
- User friendly interface
- One cannot take screenshots while in group call
- No integration with other services
- Frequent and long updates