Cisco Jabber

Cisco Jabber

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About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
TRUE
Cisco Jabber

Overview

Recent Reviews

Integrated phone

8 out of 10
May 26, 2022
I use Cisco Jabber for making and receiving calls. It is helpful that it can be linked to my computer so that calls can be made through a …
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Solid communication tool

6 out of 10
May 05, 2022
We've used Cisco Jabber for inter-office communication through instant messaging and digital calling. We have a large staff base with …
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Love communicating

7 out of 10
May 01, 2022
I use Cisco Jabber mainly for quick text conversations with colleagues. It cuts down on email traffic and isn't as distracting as phone …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020

Popular Features

View all 23 features

Chat (152)

8.7
87%

Notifications (152)

8.4
84%

Mobile Access (123)

8.1
81%

Discussions (130)

7.7
77%

Reviewer Pros & Cons

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Video Reviews (3)

Record

Pricing

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Jabber for Desktop

$50.00

Cloud
Per License

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Project Management

6.5
65%

Communication

6.1
61%

File Sharing & Management

6.7
67%

Product Details

What is Cisco Jabber?

Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast messaging.

Key Features
Instant message and presence
Real-time presence information and instant messaging. Users can view the availability of contacts within and outside of their organization.

Business voice and video
Soft-phone features, including HD voice and video, plus desktop sharing.

Global Collaboration
Access to all of Cisco Jabber’s features while mobile, including video conferencing.

Communicate from Microsoft Office
Access Cisco Jabber directly from Microsoft Office applications. Click to initiate chat, voice or video calls, or multiparty conferences.

Cisco Jabber Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Mobile Access
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration

Cisco Jabber Video

Cisco Jabber Basic Feature Guide

Cisco Jabber Competitors

Cisco Jabber Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry

Comparisons

View all alternatives

Frequently Asked Questions

What is Cisco Jabber?

Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast messaging.

What is Cisco Jabber's best feature?

Reviewers rate Chat highest, with a score of 8.7.

Who uses Cisco Jabber?

The most common users of Cisco Jabber are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (442)

Ratings

Reviews

(1-16 of 16)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Does not really have much issue with the application due to which less interaction with the support of CISCO Jabber but overall rating for them is 9.
They are pretty much quick responsive and fix your issue on time (window given by them). Timely delivery is everything I think in every business
August 21, 2020

My Cisco Jabber Review

John Patrick Duro | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Only 8/10, leaving 2 points for improvement. As far as I know, we do not have any major issues like downtime and security breaches with Cisco Jabber. It provides the needs of the company in terms of secured and reliable collaboration and communication demands whether internally or externally or globally.
Dhanraj Birajdar | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Currently we are using version 11.5.6 where we are getting very limited options on this version. I am expecting more features but at the same time I am happy with the easiness of the software. Also we get this at a good cost.
Score 6 out of 10
Vetted Review
Verified User
Review Source
I access Jabber support through my corporate IT helpdesk, and as such, I don't know much about their support offer. I will say that the web documentation is fairly barebones in places compared to other Cisco products, and as it's a smaller product there's not the userbase (unless I'm looking in the wrong places) to provide peer-to-peer support.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Cisco TAC has always been quick to respond and work any given issue. Sometimes it does take to long of a window to reach a resolution, or unnecessary troubleshooting is done that slows down progress. Overall, Cisco provides excellent support for their products and is typically quick to patch major issues or bugs.
April 14, 2020

Jabber

Score 9 out of 10
Vetted Review
Verified User
Review Source
The support has been simple. It took a small amount of time to get it up and running, since then the only support required was to assign the license and help configure the application for the end-user. This has been a very low maintenance system to support and with a small staff, we need as many of those as possible.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've never had to put in a support ticket for Jabber, but since it is a recognized vendor product, I've always been able to Google any tech questions and get quick results. Besides that, there are helpful tooltips hovering about most features in Jabber so if you are unsure of how to do something, click a tooltip window and you usually get a friendly pop up explaining how to do something.
Nicole Piddington | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have not personally used customer support yet. The help link has many options such as sending your problem through their reporting portal, view your connection status, and you can view your error notifications. I would personally like a support line to call to speak with an actual person to help resolve any issue or maybe even have a chatbot.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The manufacturer's support is very good, but the best is the number of forums and communities with different users that help each other to solve problems or to carry out various developments and integrations. Personally, I have used it to answer questions about a development that I made with the SDK that comes with the solution and it has been very helpful.

Debbie Johnson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.