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Cisco ThousandEyes

Cisco ThousandEyes

Overview

What is Cisco ThousandEyes?

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time.

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Learn from top reviewers

Cisco ThousandEyes Review

Rating: 8 out of 10
March 13, 2025
IncentivizedVetted ReviewVerified User
We use Cisco ThousandEyes for the Cloud Network monitoring of the end-to-end user experience monitoring as well. So a Cisco ThousandEyes is a tool that helps us in getting the...
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Verified user
Consultant
Cisco ThousandEyes2 years of experience

Cisco ThousandEyes it's a must for UCaaS

Rating: 9 out of 10
March 2, 2025
IncentivizedVetted Review
We use Cisco ThousandEyes to monitor collaboration tools like Webex, Microsoft Teams, and Zoom in an international corporation. The main business problem we address is ensurin...
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Verified user
Professional
Cisco ThousandEyes2 years of experience

Cisco ThousandEyes review

Rating: 8 out of 10
February 17, 2025
IncentivizedVetted ReviewVerified User
We are still evaluating the product but we hope it solves problems related to what happened in the past when users experienced problems and hopefully also alerts us about it.
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Varun Khanna
Employee - Information Technology
Technical product manager
Equinor
Cisco ThousandEyes1 year of experience

Cisco ThousandEyes as a Service

Rating: 10 out of 10
February 17, 2025
IncentivizedVetted Review
We use it as a Managed Service
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Daniel Hoffmann
Consultant - Sales
Business Development Manager
Bechtle
Cisco ThousandEyes3 years of experience

ThousandEyes in Meraki? Yes...

Rating: 7 out of 10
February 15, 2025
IncentivizedVetted ReviewVerified User
We got the Cisco ThousandEyes integrated directly as a part of our Meraki SD WAN solution. It has been enabled in 1 of our Meraki organizations because we have SDWAN+ license....
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Tomas Bielik
Consultant - Information Technology
Global Network Architect
Signode
Cisco ThousandEyes1 year of experience
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Awards

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Video Reviews

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Cisco ThousandEyes Review
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Pricing

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Cisco ThousandEyes

Cisco ThousandEyes

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What is Cisco ThousandEyes?

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.thousandeyes.com/pricing/?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

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Product Details

What is Cisco ThousandEyes?

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. Its built-in AI and ecosystem integrations enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences.


ThousandEyes is integrated across Cisco's entire technology portfolio and beyond, enabling customers to deploy at scale while delivering assurance across Cisco's Networking, Security, Collaboration, and Observability solutions.

Cisco ThousandEyes Features

  • Supported: Digital Experience Assurance
  • Supported: Cloud Monitoring
  • Supported: SaaS Monitoring
  • Supported: Global Outage Detection
  • Supported: End User Experience Monitoring
  • Supported: VoIP Monitoring

Cisco ThousandEyes Screenshots

Screenshot of global availability issues for users trying to use Slack application.Screenshot of the path visibility feature pinpointing where in the transit path an outage or event is occurring.Screenshot of ThousandEyes Internet Insightsâ„¢, which combines a massive data set with algorithmic outage detection to provide near real-time insights into a business's SaaS applications. and networks. Internet Insights can be used to manage digital experience at Internet scale.Screenshot of ThousandEyes Event Detection diagnosing events as server or network issue.

Cisco ThousandEyes Videos

Cisco ThousandEyes Integrations

Cisco ThousandEyes Competitors

Cisco ThousandEyes Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish

Cisco ThousandEyes Downloadables

Frequently Asked Questions

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time.

AppNeta, Catchpoint, and Dynatrace are common alternatives for Cisco ThousandEyes.

Reviewers rate Usability highest, with a score of 6.9.

The most common users of Cisco ThousandEyes are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 94)

Great product that is easy to use and very powerful!

Rating: 10 out of 10
Incentivized
August 31, 2018
Verified User
Project Manager in Information Technology
Banking Company, 10,001+ employees
Vetted Review
Verified User
Cisco ThousandEyes
1 year of experience
Use Cases and Deployment Scope
We are using ThousandEyes to monitor server/hardware availability. The tool works very well and requires very little overhead/maintenance as it is a SaaS product. We have really been impressed with the power that the tool offers and it is a big improvement over our previous hardware monitoring solution.
Pros
  • Hardware/Server Monitoring is the core functionality and it does it very well.
  • The alerting engine is very powerful and easy to administer and configure.
  • The interface is very easy to use and the menu system is easy to navigate and find what you are looking for.
  • The search options work well and allow you to easily find data.
Cons
  • It is a not a true network monitoring/troubleshooting platform even though users sometimes try to use it as such. We initially purchased the product for just Network monitoring and found it lacking in certain areas. There are far superior tools built specifically for Network Monitoring.
  • Support is average at best and this is a place where lots of product companies stumble. They are not bad at support, but just average.
  • Alerting is powerful but you can easily get lost in the options if you are not careful and end up blasting users with tons of emails. Need to get training and experiment with a small user base before enterprise rollout.
Likelihood to Recommend
Great product, much better than some of the competing products and the contracting options are plentiful and it is generally cheaper than competing products. You get a lot of value for your money!

Excellent for most use cases

Rating: 7 out of 10
Incentivized
May 02, 2021
Verified User
Engineer in Engineering
Telecommunications Company, 51-200 employees
Vetted Review
Verified User
Cisco ThousandEyes
1 year of experience
Use Cases and Deployment Scope
We used [ThousandEyes] to monitor the networking performance in a college. We monitored the WAN network with this tool and we had mixed feelings. It had a lot of very useful features and the dashboard was really great, it helped us to really gather in-depth knowledge of the network of how it was being used by the students.

The bad part was (in the time we used it, a year ago) a sync problem. Sometimes it did not gather all the data and therefore there were gaps in our monitoring, but this was minimal (minutes).
Pros
  • Network Monitoring
  • Track network experience between apps
Cons
  • Analytics
  • Dashboard quality
Likelihood to Recommend
If you want to gain in depth performance metrics and gather data about network quality and optimization ideas, [ThousandEyes] is a great addition to your toolset.

Digital experiences monitoring made easy in the hybrid network and workspace

Rating: 10 out of 10
Incentivized
December 20, 2023
LY
Lan Yao
Principal Consultant
Spark New Zealand (Telecommunications, 5001-10,000 employees)
Vetted Review
Verified User
Cisco ThousandEyes
2 years of experience
View profile
Use Cases and Deployment Scope
We are using ThousandEyes to monitor a variety of things, from BGP routes path to SaaS application performance. ThousandEyes is reliable in detecting issues and often able to pin down the exact cause of an issue. It is integrated with most of the recent Cisco products from Meraki suit, Cat route, Cat9k switch and etc. which made deployment very flexible and easy.
Pros
  • Monitoring SaaS application performance
  • Pin down root cause of performance degradation
  • Monitoring BGP routes/path
  • Integration with Cisco networking product, particularly Cisco Meraki
Cons
  • More integration into existing dashboards, e.g. Catalyst centre, rather than have to login to another web portal
  • Desktop clients require specific version (and it is older version) of pcap
Likelihood to Recommend
BYOD scenario SaaS performance monitoring critical to business While it does not require Cisco networking kits, it is easier to deploy when your networking equipment's are Cisco

Gain end to end visibility to monitor issues that impact user experience

Rating: 8 out of 10
Incentivized
June 09, 2023
Verified User
C-Level Executive in Other
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
Cisco ThousandEyes
2 years of experience
Use Cases and Deployment Scope
My company, Netnology, is a Cisco Partner. Our focus is Solution and Software Integration. We work with 50+ resellers and end customers to deploy Cisco technology and solutions.
We deploy ThousandEyes in our Data Center and Cloud environments to track path visibility and end user experience. We also deploy ThousandEyes along with Cisco SD-WAN to help customers better manage their networks.
Pros
  • Provide End to End path visibility
  • Provide insights into End User Experience when access applications in the Data Center or Cloud
  • Integration with other solutions like SD-WAN to help better manage the network
Cons
  • Integration with other Cisco solutions to provide end to end network coverage across Data Center, WAN, Campus and Cloud.
  • Integration with Security products to provide better visibility into impact to network connectivity caused due to security related incidents.
  • Focus on remediation of problems, leveraging AIOps.
Likelihood to Recommend
ThousandEyes is well suited for customers deploying Cisco SDN solutions such as SD-WAN. ThousandEyes does not provide detailed information on root cause of problems so going deeper into the stack would be beneficial.

Cisco continues to bake in ThousandEyes!

Rating: 10 out of 10
Incentivized
June 29, 2023
SF
Shane Francis
Network Operations Manager
Skechers (Retail, 10,001+ employees)
Vetted Review
Verified User
Cisco ThousandEyes
1 year of experience
Use Cases and Deployment Scope
My team and I leverage ThousandEyes for its Network Monitoring capabilities. We rely on the ease of use, ability to lower mean time to resolution, and meantime to innocents. The product addresses ISP monitoring which we rely heavily upon as an organization with a global footprint. ThousandEyes helps our team to achieve the "First to Know" initiative that every infrastructure strives for and benefits from.
Pros
  • Cloud Service Monitoring.
  • DEM - Digital Experience Monitoring.
  • Automated Session Testing.
  • Simple API/Webhook Integration with ServiceNow and MS Teams.
Cons
  • It is a bit pricey compared to other solutions.
  • Hoping that Cisco will offer an enterprise agent that is applied to Access Points.
  • Running an endpoint agent on a NUK or RaspberryPie leaves something to be desired for a Cisco to release a small form factor endpoint.
Likelihood to Recommend
As a retail outfit, ThousandEyes can make a small team just as effective as a full NOC. The ease of use helps teams empower the tiers that are escalating and the peers that are blind to how a network functions. Smaller networks with less complexity may not need to invest as much in operational expenses due to fewer hops.
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