Cisco ThousandEyes

We are using ThousandEyes as monitoring service for our ISP links. We are monitoring ISP end devices as also our own external IP addresses for different devices and services. Also we are testing our external services and avability of them on the global network. As the state of writing all works for 100%.

It is used widely by the internal Telecom Support team for all sites (900+) and regions in the company. Is used mainly in two ways:

• Proactive identification of incidents.
• T-shooting active incidents.

A thousand eyes is a great product. And we came across this when we were looking to have a deeper insight into VoIP call issues. We tested both the enterprise agent and the endpoint agent. The enterprise agent is installed on a switch and the endpoint agent is installed on a user end device. Here are some of the pros and cons of the product, The Pros: 1. Provides real-time network monitoring for DHCP, DNS, HTTP (Weblink monitoring, Network path visualization. 2. Network performance tests can be set up for remote VPN users to monitor issues like latency, jitter. 3. Easy user interface 4. Alerts can be set up with thresholds 5. Support is very responsive Cons: 1. Running tests frequently (every 5-10 min) for a large number of sites can put a load so the test results will take time to load. 2. The endpoint agent does not offer a deep dive and can be improved to include more tests that can be set up to monitor network performance. 4. It is an expensive product.

Well for now we're using it to basically try to identify whether issues on our network between point A and point B. And we were trying to get a little bit more application, that OSS model higher up as we would say. Cause we also have NetBrain. So we use NetBrain and we're using this also. So they're trying to use both products to determine root cost analysis.

Complex troubleshooting of systems using synthetic user experience models