Cisco VoIP PBX (discontinued) Reviews and Ratings

Rating: 7 out of 10

Score

7 out of 10

Reviews

8 Reviews

Probably good, but definitively old.

Rating: 2 out of 10

Incentivized

June 22, 2022

Use Cases and Deployment Scope

I was in technical customer support and the software was used to make inbound and outbound calls to customers.

Pros

Receiving calls
Quick options during a call
Details of the call (incoming number, length of the call displayed...)
Register the calls

Cons

The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
The UI looks terribly old, not even a little bit looking like a hardphone.
More options during a call.

Likelihood to Recommend

I think it would have been better to use a real hardphone at the time I was working at the company. Cisco never managed to work and IT was struggling with it. The UI was also terrible in my experience, the buttons didn't display so we have to guess if something was clickable or not. The window was also very small, I don't remember having the possibility to have it bigger, but if so, this would look terrible seeing at the very old interface.

Verified User

Employee in Customer Service (201-500 employees)

Vetted Review

1 year of experience

The only choice I can think of for any big company

Rating: 10 out of 10

Incentivized

June 20, 2022

Use Cases and Deployment Scope

The Cisco VoIP PBX is used across the entire company, from the several headquarters to all the remote sites, either small or big sites. Being in Argentina, the main limitations for the product aren't limitations of the product itself, but limitations related to telecom providers regarding their data link capabilities when using the system for remote branches, but the scope of our use case isn't being limited by those conditions, workarounds are being implemented.

Pros

Local routing on remote branches
Telephony features flexibility
Different endpoint alternatives for all use cases
Real integration with other systems or platforms

Cons

The cost can always improve, it's a very expensive toy
Information availability should be more correctly ordered to avoid the need of personal consultation
Some of the traditional telephony system's features aren't quite similar. Before COVID, I would have mentioned this emphasizing and detailing more regarding those features, but now the game has changed, and so has the use of these telephony systems

Likelihood to Recommend

I have never been a fan of the small Cisco VoIP PBX systems, I really think other alternatives provide a better relation between cost and benefits, but I really can't see a better alternative for any big company, particularly if many branches are involved. Since Cisco is also one of the biggest providers of networking equipment, the implementation of a big telephony network over a data network is very transparent and solid, and that's what I think the most valuable characteristic of this PBX system is for big companies.

Martin Lostracco

Senior Telecommunications Specialist in Professional Services at Other (501-1000 employees)

Vetted Review

12 years of experience

A review about Cisco Voip PBX

Rating: 8 out of 10

Incentivized

June 20, 2022

Use Cases and Deployment Scope

I used it while I was learning about voip ,i had Cisco VoIP PBX and two Cisco IP phones ,the goal was to configure the PBX and the two phones in order to enable the communication of the two phones. Besides that there were a Cisco IP phone in every office in the company.

Pros

Easy to configure and use it for voip
Using only the internet for the phones to communicate in the site
Easier integration

Cons

None,i had some problems while I was doing the configuration but luckily I was able to fix all of them after turning back to the documentation that Cisco provided

Likelihood to Recommend

I had two Cisco IP phones connected to a Cisco VoIP PBX ,i had to do the configuration on ip PBX and I used it to configure the two IP phones giving them an extension and an IP address,at the end i was able to call the other phone using its own extension (of course the two phones connected to PBX are in the same network)

Verified User

Administrative Assistant in Information Technology (1-10 employees)

Vetted Review

1 year of experience

Cisco VoIP PBX - Time Tested Solution.

Rating: 7 out of 10

Incentivized

June 19, 2022

Use Cases and Deployment Scope

A great solution for Inbound, Outbound call management & communication if deployed correctly. The solution does exactly the job it is designed for. It should be deployed by a Cisco authorized partner. The drawback is that it is costly & much more advanced cloud telephony & collaboration solutions are now available in the market which are much more cost-effective & efficient.

Pros

Call management.
Internal Voice communication.
Multi- Channel voice call availability.

Cons

High cost.
Cumbersome to implement.
Technology is getting old, newer solutions are much more effective & offer better value.

Likelihood to Recommend

Cisco VoIP is suited for medium-sized businesses which are not much tech-enabled. They can recover the implementation cost over a certain period of time. For small businesses, it is not recommended since the initial cost is high & implementation is not easy. The cost recovery cycle for them will also be longer.

Vipul Dubey

Sr. BDM, Principal Sales - Cloud, Data & AI, App. Innovation, DevOps & Ent. Tech. Solutions in Information Technology at Umbrella Infocare Private Limited (201-500 employees)

Vetted Review

2 years of experience

View profile

Use of Cisco PBX.

Rating: 10 out of 10

Incentivized

June 19, 2022

Use Cases and Deployment Scope

I started working with Cisco PBX in mid-2018, I started a new journey starting to get certified on Cisco Broadworks when the company I work for bought this platform. We work selling licenses to several companies because our scenario meets the demand of multi-tenant. The company had tried other open-source platforms, but we didn't have a satisfying experience. Now we have around 50,000 users on our Cisco PBX.

Pros

Simple setup.
Scalability
Safety

Cons

Compatibility with phones from other manufacturers.

Likelihood to Recommend

I recommend the Cisco PBX to any organization that wants to leave a legacy PABX, when it comes to a Cisco product there is not much to say, Cisco support is very good and fast when necessary, and platform security always follows international standards in addition to updates constants of its products to deliver a good experience to its customers.

Vitor Mageste

Gerente de produto in Information Technology at Voice Manager (201-500 employees)

Vetted Review

Reseller

3 years of experience

View profile

Cisco VoIP PBX has all you need, in company or in your way!

Rating: 8 out of 10

Incentivized

June 19, 2022

Use Cases and Deployment Scope

Cisco VoIP PBX is in charge of all our SIP and TDM communications providing internal users with voice and video communications capabilities, not only in the company but also when we are remote or commuting. The solution allows me to use my desk phone for voice and video calls, and my softphone client lets me use these resources wherever I go.

Pros

Place audio calls with very good audio quality.
Make internal video calls with exceptional audio and video qualities.
Integrates my extension with Microsoft teams so I can call anyone in the company direct from my directory.

Cons

Consolidate their collaboration application in a single client.
Make easy to get reports on calls, made or received.

Likelihood to Recommend

The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.

Verified User

Manager in Sales (11-50 employees)

Vetted Review

10 years of experience

Best VoIP PBX

Rating: 9 out of 10

December 18, 2021

Use Cases and Deployment Scope

Cisco VoIP PBX is also known as Cisco unified communication manager is basically a server, that is used for Cisco endpoint like Cisco IP phone, Cisco voice gateway, etc. This PBX helps us to process the call and route the call. We manage the Cisco VoIP PBX of one of our clients, their PBX has lots of functions, like providing conference to Cisco phone, transfer of call, Adhoc conference, and lots of other functions. In our organization, we help our clients when they face any Cisco phone-related issue.

Pros

Handles endpoint properly, like Cisco phone, voice gateway, etc.
It's scalable, users can be added in the future, use the internet for calling instead of a traditional analog line.
Good voice quality, easy to use.

Cons

As I have been working on Cisco VoIP PBX for the last 6 years, whenever there is any slackness, Cisco corrects it by bringing the next version of the product.
The only thing I believe can be improved is the log structure, while troubleshooting the issue, logs are a little cryptic, they take a little bit more time to go through.

Likelihood to Recommend

Cisco VoIP PBX would be suitable for companies that have multiple branches, and employees sitting in different branches of the same company can communicate to each other using Cisco phone over the internet, and this company doesn't have to pay any call charges as the company's internet is being used for calling purposes. I believe companies that are not that big and have fewer employees should not use this.

mandeep singh

Consultant in Information Technology at Accenture (10,001+ employees)

Vetted Review

6 years of experience

View profile

Great ROI!

Rating: 9 out of 10

Incentivized

December 3, 2019

Use Cases and Deployment Scope

Our organization has satellite offices across the globe and Cisco VoIP PBX is great for connecting staff within those offices, while also keeping employees connected to the larger organization. Since these satellite offices must run more cost-effectively, the built-in IP also reduces internet costs and improves connectivity, which is important.

Pros

Improved internet connectivity which means improved phone service as well.
Cost efficient, especially for tighter budgets.
User-friendly and little to no training required.

Cons

There are no outstanding issues with this system to-date.
Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.

Likelihood to Recommend

Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.

Verified User

Director in Research & Development (1001-5000 employees)

Vetted Review

4 years of experience

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