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Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)
Formerly CloudCherry

Overview

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

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Learn from top reviewers

Software Service with Actionable Insights

Rating: 8 out of 10
May 2, 2023
IncentivizedVetted ReviewVerified User
We have a contract with WebEx and since we have the functionality and are using it in our systems, having a comprehensive overview of what we're doing with it and how we're us...
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Verified user
Professional
Cisco Webex Experience Management (discontinued)7 years of experience

Super Cool Meeting and Online Webinar Tool

Rating: 10 out of 10
May 2, 2023
IncentivizedVetted ReviewVerified User
I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meeting...
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Vignesh Nayak
Consultant - Sales
Senior Inside Sales Specialist
Simplilearn Pvt Ltd
Cisco Webex Experience Management (discontinued)2 years of experience

Collaboration partner

Rating: 9 out of 10
March 21, 2023
IncentivizedVetted ReviewVerified User
The product was very useful in connecting people remotely during a lockdown situation. The software helps people to use different platforms like mobile, tablet, and desktop wi...
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Verified user
Manager
Cisco Webex Experience Management (discontinued)2 years of experience

It is a good but expensive platform to tracking business performance.

Rating: 9 out of 10
January 15, 2022
IncentivizedVetted ReviewVerified User
As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. Bringing teams together for meetings witho...
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Pramit Sharma
Team Lead - Product Management
Team Manager
Indian Oil Corporation Limited
Cisco Webex Experience Management (discontinued)2 years of experience

Cisco Webex Experience Management excellent tool for overall managements of Business

Rating: 7 out of 10
January 11, 2022
IncentivizedVetted ReviewVerified User
cisco webex experience management helped us in customer handling and support. we were able to engage customers with the help of the application. It creates user friendly exper...
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Dr. ROOPESH RAO
Consultant - Customer Service
Head- Training and Placement/ Training and Placement Officer
Datta Meghe Institute of Medical Sciences
Cisco Webex Experience Management (discontinued)3 years of experience
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Pricing

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Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)

N/A
Unavailable

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getcloudcherry.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Product Details

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Cisco Webex Experience Management (discontinued) Integrations

Cisco Webex Experience Management (discontinued) Competitors

Cisco Webex Experience Management (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesMulti Language Support

Frequently Asked Questions

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Medallia and InMoment XI Platform are common alternatives for Cisco Webex Experience Management (discontinued).

The most common users of Cisco Webex Experience Management (discontinued) are from Enterprises (1,001+ employees).

Cisco Webex Experience Management (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)26%
Mid-Size Companies (51-500 employees)62%
Enterprises (more than 500 employees)12%
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 13)

A customizable customer listening tool

Rating: 9 out of 10
Incentivized
January 24, 2020
Verified User
Manager in Customer Service
Banking Company, 201-500 employees
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
2 years of experience
Use Cases and Deployment Scope
Our organization switched to CloudCherry from another Voice of the Customer vendor in 2017. We primarily use the platform to survey our members, but we also use it to survey our employees. We have found CloudCherry's platform to be easy to use and customizable to our needs. We can create and edit surveys as often as we like and they have been responsive to requests we've made for custom reports or edits to our dashboard. Their pricing has been very fair compared to competitors.
Pros
  • They allow us to create surveys based on our current need or projects.
  • Their dashboards are customizable from user to user.
Cons
  • They are very responsive to service tickets, but they could be quicker with fixes.
  • They have recently been purchased by Cisco and I feel they could explain the impact this has for their clients a bit more.
Likelihood to Recommend
In their current state, CloudCherry would be best suited for a small to medium sized organization with at least one very active user. This will allow any issues that do occur to be easily found and escalated to their product team. I am hopeful that their upcoming merge with Cisco will develop their platform even further and their technology, like sentiment analysis, will continue to improve. I have recommended CloudCherry to colleagues in the past and I would comfortably continue to do so.

Know how to know your customer

Rating: 8 out of 10
Incentivized
December 15, 2020
BS
Badri Sampath
VP Consulting
Servion GLobal Solutions (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
1 year of experience
Use Cases and Deployment Scope
We use [Cisco Webex Experience Management (formerly Cloudcherry)] both for internal interdepartmental feedback between Sales and Delivery teams. We also implement [Cisco Webex Experience Management] for end customers to help implement Voice of the Customer strategies and assist in bringing the feedback close loop to these enterprises. The business problem it solves is actionable intelligence based on customer feedback across every touchpoint in the journey which otherwise a yearly NPS doesn't quiet tell the whole story.
Pros
  • Visual Customer Journey
  • Workflow to build Survey Scripts
  • Ability to plug Surveys seamlessly into Mobile, Web
Cons
  • Integrated Reporting including Contact Center
  • Ability to see real time monitoring of a Survey Campaign
  • Campaign Orchestration Engine for Outbound
Likelihood to Recommend
[Cisco] Webex Experience Management is suited ideally in these places

1. Greenfield Opportunities
2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement

[Cisco] Webex Experience is NOT suited in scenarios where
1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.

Cisco Webex Experience Management Survey Nov 24th 2021

Rating: 8 out of 10
Incentivized
November 25, 2021
MR
Mark Rosenberg
Business Development Manager
Affiliated Communications (Telecommunications, 51-200 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
11 years of experience
Use Cases and Deployment Scope
I use the Cisco WebEx platform from time to time. I also use Teams and Zoom also for collaboration purposes including voice video and desktop [sharing] features. The Cisco WebEx experience is good. It provides user-friendly features with good voice quality and good video resolution. It is a little more costly than Zoom but also gets the job done. Overall I am pretty satisfied with the platform
Pros
  • Good Voice Quality
  • Good Video Quality
  • Ease of use
Cons
  • It is more expensive. The price point could be lowered
  • Would like to see improved integration with other software platforms
  • Maybe just a little more intuitive
Likelihood to Recommend
Cisco WebEx is well suited for employees that are mobile and also work remotely. It is good for certain industries such as healthcare for telehealth and sales professionals that need to make presentations to many people in different areas all at the same time. Other industries such as manufacturing and blue-collar professionals, may not benefit as well since that workforce most likely works in a physical environment and would have no needs.

Collaboration Made Easy With Cisco Webex Experience Management

Rating: 10 out of 10
Incentivized
December 20, 2021
LS
Lianet Silvester
Customer Support Specialist
Azam Writers (Education Management, 51-200 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
3 years of experience
Use Cases and Deployment Scope
We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sessions, and file sharing is also easy. What makes this software special is definitely the quality of audio and video. We have been using the software for both internal and external communication and collaboration and it has been a great experience.
Pros
  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
Cons
  • Compared to competitors, it is expensive
Likelihood to Recommend
Cisco Webex Experience Management is great for business collaboration and I recommend it.

The place to control and track customer Services provision.

Rating: 10 out of 10
Incentivized
December 29, 2021
IE
Israel Edmond
Production Manager
John Deere (Machinery, 10,001+ employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
3 years of experience
View profile
Use Cases and Deployment Scope
Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to solution. Better data management even on crucial data and better more on information involving our client's details that are confidential are well reserved.
Pros
  • Providing a limitless platform for customer engagement.
  • Reporting on real time basis
  • Planning and notifications as well.
Cons
  • Video calls are not so effective.
Likelihood to Recommend
Reliable for customer engagement. Great video calls though not always clear. It is a platform that is friendly to allow customers to get involved directly with service providers. Allows easy and instant messaging and clear audio calls enhanced. Not expensive just good network connectivity and it is reachable in all places very flexible indeed.
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