Skip to main content
TrustRadius
Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)
Formerly CloudCherry

Overview

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

Read more

Learn from top reviewers

Super Cool Meeting and Online Webinar Tool

Rating: 10 out of 10
May 2, 2023
IncentivizedVetted ReviewVerified User
I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meeting...
Continue reading
Vignesh Nayak
Consultant - Sales
Senior Inside Sales Specialist
Simplilearn Pvt Ltd
Cisco Webex Experience Management (discontinued)2 years of experience

It is a good but expensive platform to tracking business performance.

Rating: 9 out of 10
January 15, 2022
IncentivizedVetted ReviewVerified User
As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. Bringing teams together for meetings witho...
Continue reading
Pramit Sharma
Team Lead - Product Management
Team Manager
Indian Oil Corporation Limited
Cisco Webex Experience Management (discontinued)2 years of experience

Cisco Webex Experience Management excellent tool for overall managements of Business

Rating: 7 out of 10
January 11, 2022
IncentivizedVetted ReviewVerified User
cisco webex experience management helped us in customer handling and support. we were able to engage customers with the help of the application. It creates user friendly exper...
Continue reading
Dr. ROOPESH RAO
Consultant - Customer Service
Head- Training and Placement/ Training and Placement Officer
Datta Meghe Institute of Medical Sciences
Cisco Webex Experience Management (discontinued)3 years of experience

The place to control and track customer Services provision.

Rating: 10 out of 10
December 29, 2021
IncentivizedVetted ReviewVerified User
Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to...
Continue reading
Israel Edmond
Project Manager - Manufacturing
Production Manager
John Deere
Cisco Webex Experience Management (discontinued)3 years of experience

Collaboration Made Easy With Cisco Webex Experience Management

Rating: 10 out of 10
December 20, 2021
IncentivizedVetted ReviewVerified User
We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sess...
Continue reading
Lianet Silvester
Employee - Customer Service
Customer Support Specialist
Azam Writers
Cisco Webex Experience Management (discontinued)3 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing
Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)

N/A
Unavailable

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getcloudcherry.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

NICE CXone Mpower

NICE CXone Mpower

$71
per month per user
What is NICE CXone Mpower?

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management,…

Genesys Cloud CX

Genesys Cloud CX

$75
per month (billed annually) per user
What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Return to navigation

Product Details

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Cisco Webex Experience Management (discontinued) Integrations

Cisco Webex Experience Management (discontinued) Competitors

Cisco Webex Experience Management (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesMulti Language Support

Frequently Asked Questions

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Medallia and InMoment XI Platform are common alternatives for Cisco Webex Experience Management (discontinued).

The most common users of Cisco Webex Experience Management (discontinued) are from Enterprises (1,001+ employees).

Cisco Webex Experience Management (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)26%
Mid-Size Companies (51-500 employees)62%
Enterprises (more than 500 employees)12%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 9)

Cisco Webex is a good collaboration tool

Rating: 6 out of 10
Incentivized
November 27, 2021
KS
Kalavati Singh
Project Manager
Thoughtworks (Computer Software, 5001-10,000 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
3 years of experience
Use Cases and Deployment Scope
Cisco helped us [with] great collaboration, The meetings became very effective and engaging. The screen sharing helped [the] team to understand the root cause and fix the issue quickly. All features are super helpful and [make] all meetings fun and productive[.]
Pros
  • Effective Screen Sharing[.]
  • Can be accessed across multiple devices seamlessly[.]
  • Security[.]
  • Support system is reachable and resolves issues immediately[.]
Cons
  • No break out rooms[.]
  • Expensive relative to other similar products[.]
  • Video call is not effective as Zoom[.]
  • Ask to download client always[.]
Likelihood to Recommend
Best suited Distributed model to manage meetings need to across globe and its good to have CISCO Webex which gives a feeling of working together Less appropriate If [a] team is [co-located] then [it's] not required[.]

The place to control and track customer Services provision.

Rating: 10 out of 10
Incentivized
December 29, 2021
IE
Israel Edmond
Production Manager
John Deere (Machinery, 10,001+ employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
3 years of experience
View profile
Use Cases and Deployment Scope
Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to solution. Better data management even on crucial data and better more on information involving our client's details that are confidential are well reserved.
Pros
  • Providing a limitless platform for customer engagement.
  • Reporting on real time basis
  • Planning and notifications as well.
Cons
  • Video calls are not so effective.
Likelihood to Recommend
Reliable for customer engagement. Great video calls though not always clear. It is a platform that is friendly to allow customers to get involved directly with service providers. Allows easy and instant messaging and clear audio calls enhanced. Not expensive just good network connectivity and it is reachable in all places very flexible indeed.

Super Cool Meeting and Online Webinar Tool

Rating: 10 out of 10
Incentivized
May 02, 2023
VN
Vignesh Nayak
Senior Inside Sales Specialist
Simplilearn Pvt Ltd (E-Learning, 10,001+ employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
2 years of experience
Use Cases and Deployment Scope
I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meetings easy and effective, especially when it comes to the live chat option with a panel and live poll of opinions regarding the meet is something I'm liking most. Since I'm into Ed-tech Cisco Webex is used to connect with my learners and our learning platform is also embedded with Cisco Webex. Our learners are also happy to use Cisco Webex as their learning platform.
Pros
  • Creating a nice virtual meeting
  • Video conference webinars and live meetings
  • Virtual cloud space for communication
Cons
  • I have been using more than year didn't face any difficulties with Cisco Webex
  • They can make joining and arranging the chairs option little faster
Likelihood to Recommend
Designed for communication and team engagement, this tool offers channels and links for members to join. A great analytical tool with seamless integration to other tools. You can assemble teams for meetings without attending and also move into product and project management as a team. Best video conferencing experience I've had.

Know how to know your customer

Rating: 8 out of 10
Incentivized
December 15, 2020
BS
Badri Sampath
VP Consulting
Servion GLobal Solutions (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
1 year of experience
Use Cases and Deployment Scope
We use [Cisco Webex Experience Management (formerly Cloudcherry)] both for internal interdepartmental feedback between Sales and Delivery teams. We also implement [Cisco Webex Experience Management] for end customers to help implement Voice of the Customer strategies and assist in bringing the feedback close loop to these enterprises. The business problem it solves is actionable intelligence based on customer feedback across every touchpoint in the journey which otherwise a yearly NPS doesn't quiet tell the whole story.
Pros
  • Visual Customer Journey
  • Workflow to build Survey Scripts
  • Ability to plug Surveys seamlessly into Mobile, Web
Cons
  • Integrated Reporting including Contact Center
  • Ability to see real time monitoring of a Survey Campaign
  • Campaign Orchestration Engine for Outbound
Likelihood to Recommend
[Cisco] Webex Experience Management is suited ideally in these places

1. Greenfield Opportunities
2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement

[Cisco] Webex Experience is NOT suited in scenarios where
1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.

Software Service with Actionable Insights

Rating: 8 out of 10
Incentivized
May 02, 2023
Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employees
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
7 years of experience
Use Cases and Deployment Scope
We have a contract with WebEx and since we have the functionality and are using it in our systems, having a comprehensive overview of what we're doing with it and how we're using it provides business insights, but also those that we can take action on or use to change behaviors (or lend support to positive behaviors).
Pros
  • Bring multiple data points into one location
  • Provides a customizable dashboard
  • Drills down to specific areas for further analysis
Cons
  • Not always intuitive or user friendly
  • Getting the most out of the software requires dedicated personnel/time
  • Not that useful unless you'll do something with the data
Likelihood to Recommend
It's a great software for those with a lot of data sets that they want to use and take action on. It brings different data into one location and allows for analysis and gives you the ability to benchmark, track progress, or take action based on certain data. These can lead to greater efficiency and improved productivity.
Return to navigation