Skip to main content
TrustRadius
Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)
Formerly CloudCherry

Overview

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

Read more

Learn from top reviewers

Super Cool Meeting and Online Webinar Tool

Rating: 10 out of 10
May 2, 2023
IncentivizedVetted ReviewVerified User
I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meeting...
Continue reading
Vignesh Nayak
Consultant - Sales
Senior Inside Sales Specialist
Simplilearn Pvt Ltd
Cisco Webex Experience Management (discontinued)2 years of experience

It is a good but expensive platform to tracking business performance.

Rating: 9 out of 10
January 15, 2022
IncentivizedVetted ReviewVerified User
As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. Bringing teams together for meetings witho...
Continue reading
Pramit Sharma
Team Lead - Product Management
Team Manager
Indian Oil Corporation Limited
Cisco Webex Experience Management (discontinued)2 years of experience

Cisco Webex Experience Management excellent tool for overall managements of Business

Rating: 7 out of 10
January 11, 2022
IncentivizedVetted ReviewVerified User
cisco webex experience management helped us in customer handling and support. we were able to engage customers with the help of the application. It creates user friendly exper...
Continue reading
Dr. ROOPESH RAO
Consultant - Customer Service
Head- Training and Placement/ Training and Placement Officer
Datta Meghe Institute of Medical Sciences
Cisco Webex Experience Management (discontinued)3 years of experience

The place to control and track customer Services provision.

Rating: 10 out of 10
December 29, 2021
IncentivizedVetted ReviewVerified User
Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to...
Continue reading
Israel Edmond
Project Manager - Manufacturing
Production Manager
John Deere
Cisco Webex Experience Management (discontinued)3 years of experience

Collaboration Made Easy With Cisco Webex Experience Management

Rating: 10 out of 10
December 20, 2021
IncentivizedVetted ReviewVerified User
We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sess...
Continue reading
Lianet Silvester
Employee - Customer Service
Customer Support Specialist
Azam Writers
Cisco Webex Experience Management (discontinued)3 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing
Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)

N/A
Unavailable

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getcloudcherry.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Genesys Cloud CX

Genesys Cloud CX

$75
per month (billed annually) per user
What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Gainsight CS

Gainsight CS

$2,500
Per Company Per Month
What is Gainsight CS?

Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes…

Return to navigation

Product Details

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Cisco Webex Experience Management (discontinued) Integrations

Cisco Webex Experience Management (discontinued) Competitors

Cisco Webex Experience Management (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesMulti Language Support

Frequently Asked Questions

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Medallia and InMoment XI Platform are common alternatives for Cisco Webex Experience Management (discontinued).

The most common users of Cisco Webex Experience Management (discontinued) are from Enterprises (1,001+ employees).

Cisco Webex Experience Management (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)26%
Mid-Size Companies (51-500 employees)62%
Enterprises (more than 500 employees)12%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 7)

The place to control and track customer Services provision.

Rating: 10 out of 10
Incentivized
December 29, 2021
IE
Israel Edmond
Production Manager
John Deere (Machinery, 10,001+ employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
3 years of experience
View profile
Use Cases and Deployment Scope
Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to solution. Better data management even on crucial data and better more on information involving our client's details that are confidential are well reserved.
Pros
  • Providing a limitless platform for customer engagement.
  • Reporting on real time basis
  • Planning and notifications as well.
Cons
  • Video calls are not so effective.
Likelihood to Recommend
Reliable for customer engagement. Great video calls though not always clear. It is a platform that is friendly to allow customers to get involved directly with service providers. Allows easy and instant messaging and clear audio calls enhanced. Not expensive just good network connectivity and it is reachable in all places very flexible indeed.

It is a good but expensive platform to tracking business performance.

Rating: 9 out of 10
Incentivized
January 15, 2022
PS
Pramit Sharma
Team Manager
Indian Oil Corporation Limited (Oil & Energy, 10,001+ employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
2 years of experience
View profile
Use Cases and Deployment Scope
As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. Bringing teams together for meetings without having to attend them and also go on with product management and project management in teams. Can also be used in marketing and online campaigns.
Pros
  • Creating a good virtual meeting background.
  • Timely notifications and integration with other software.
  • Video conferencing and making faster calls.
Cons
  • I have the best experience for the past 2yrs.
Likelihood to Recommend
Suitable for communication and team engagement. Creating channels and links to join for the intended crowd. Good analytical tool by integrating with other tools for the same. They offer cloud cherry customer support which is very helpful during first trials and installation. Well supported on all systems including a flexible android phone.

Cisco Webex is a good collaboration tool

Rating: 6 out of 10
Incentivized
November 27, 2021
KS
Kalavati Singh
Project Manager
Thoughtworks (Computer Software, 5001-10,000 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
3 years of experience
Use Cases and Deployment Scope
Cisco helped us [with] great collaboration, The meetings became very effective and engaging. The screen sharing helped [the] team to understand the root cause and fix the issue quickly. All features are super helpful and [make] all meetings fun and productive[.]
Pros
  • Effective Screen Sharing[.]
  • Can be accessed across multiple devices seamlessly[.]
  • Security[.]
  • Support system is reachable and resolves issues immediately[.]
Cons
  • No break out rooms[.]
  • Expensive relative to other similar products[.]
  • Video call is not effective as Zoom[.]
  • Ask to download client always[.]
Likelihood to Recommend
Best suited Distributed model to manage meetings need to across globe and its good to have CISCO Webex which gives a feeling of working together Less appropriate If [a] team is [co-located] then [it's] not required[.]

Collaboration partner

Rating: 9 out of 10
Incentivized
March 21, 2023
Verified User
Manager in Manufacturing
Automotive Company, 5001-10,000 employees
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
2 years of experience
Use Cases and Deployment Scope
The product was very useful in connecting people remotely during a lockdown situation. The software helps people to use different platforms like mobile, tablet, and desktop without any interruptions. I love the automatic attendance report after conducting the meeting and transcript option is the best in class which helps people to take meeting notes whenever it is required. One can start recording the meeting and share it with others through cloud platforms so that everyone is aware of what's going on.
Pros
  • Collaboration
  • Team calendar management
  • Attendance reporting
  • Meeting analytics
  • Meeting recording
Cons
  • add background for video calls
  • Whiteboard for discussion
  • Calendar integration with outlook and gmail
Likelihood to Recommend
The product is very much used for collaborative projects from all over the world where it will help everyone to connect remotely without a glitch. If people are working in offline offices and having physical meetings then the product does not hold true but it will help you in taking notes through its subtitle feature along with an attendance report

Cisco Webex Experience Management Survey Nov 24th 2021

Rating: 8 out of 10
Incentivized
November 25, 2021
MR
Mark Rosenberg
Business Development Manager
Affiliated Communications (Telecommunications, 51-200 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
11 years of experience
Use Cases and Deployment Scope
I use the Cisco WebEx platform from time to time. I also use Teams and Zoom also for collaboration purposes including voice video and desktop [sharing] features. The Cisco WebEx experience is good. It provides user-friendly features with good voice quality and good video resolution. It is a little more costly than Zoom but also gets the job done. Overall I am pretty satisfied with the platform
Pros
  • Good Voice Quality
  • Good Video Quality
  • Ease of use
Cons
  • It is more expensive. The price point could be lowered
  • Would like to see improved integration with other software platforms
  • Maybe just a little more intuitive
Likelihood to Recommend
Cisco WebEx is well suited for employees that are mobile and also work remotely. It is good for certain industries such as healthcare for telehealth and sales professionals that need to make presentations to many people in different areas all at the same time. Other industries such as manufacturing and blue-collar professionals, may not benefit as well since that workforce most likely works in a physical environment and would have no needs.
Return to navigation