Cisco Webex Experience Management (discontinued) Reviews & Ratings 2025

Overview

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

Learn from top reviewers

Super Cool Meeting and Online Webinar Tool

Rating: 10 out of 10

May 2, 2023

IncentivizedVetted ReviewVerified User

I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meeting...

Vignesh Nayak

Consultant - Sales

Senior Inside Sales Specialist

Simplilearn Pvt Ltd

2 years of experience

It is a good but expensive platform to tracking business performance.

Rating: 9 out of 10

January 15, 2022

IncentivizedVetted ReviewVerified User

As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. Bringing teams together for meetings witho...

Pramit Sharma

Team Lead - Product Management

Team Manager

Indian Oil Corporation Limited

2 years of experience

Cisco Webex Experience Management excellent tool for overall managements of Business

Rating: 7 out of 10

January 11, 2022

IncentivizedVetted ReviewVerified User

cisco webex experience management helped us in customer handling and support. we were able to engage customers with the help of the application. It creates user friendly exper...

Dr. ROOPESH RAO

Consultant - Customer Service

Head- Training and Placement/ Training and Placement Officer

Datta Meghe Institute of Medical Sciences

3 years of experience

The place to control and track customer Services provision.

Rating: 10 out of 10

December 29, 2021

IncentivizedVetted ReviewVerified User

Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to...

Israel Edmond

Project Manager - Manufacturing

Production Manager

John Deere

3 years of experience

Collaboration Made Easy With Cisco Webex Experience Management

Rating: 10 out of 10

December 20, 2021

IncentivizedVetted ReviewVerified User

We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sess...

Lianet Silvester

Employee - Customer Service

Customer Support Specialist

Azam Writers

3 years of experience

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Pricing

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Cisco Webex Experience Management (discontinued)

N/A

Unavailable

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.getcloudcherry.com/plans

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Genesys Cloud CX

$75

per month (billed annually) per user

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Gainsight CS

$2,500

Per Company Per Month

What is Gainsight CS?

Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes…

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Cisco Webex Experience Management (discontinued) Integrations

Cisco Webex Experience Management (discontinued) Competitors

Cisco Webex Experience Management (discontinued) Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries	Global
Supported Languages	Multi Language Support

Frequently Asked Questions

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Medallia and InMoment XI Platform are common alternatives for Cisco Webex Experience Management (discontinued).

The most common users of Cisco Webex Experience Management (discontinued) are from Enterprises (1,001+ employees).

Cisco Webex Experience Management (discontinued) Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	26%
Mid-Size Companies (51-500 employees)	62%
Enterprises (more than 500 employees)	12%

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Comparisons

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Reviews From Top Reviewers

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Super Cool Meeting and Online Webinar Tool

Rating: 10 out of 10

Incentivized

May 02, 2023

VN

Vignesh Nayak

Senior Inside Sales Specialist

Simplilearn Pvt Ltd (E-Learning, 10,001+ employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meetings easy and effective, especially when it comes to the live chat option with a panel and live poll of opinions regarding the meet is something I'm liking most. Since I'm into Ed-tech Cisco Webex is used to connect with my learners and our learning platform is also embedded with Cisco Webex. Our learners are also happy to use Cisco Webex as their learning platform.

Pros

Creating a nice virtual meeting
Video conference webinars and live meetings
Virtual cloud space for communication

Cons

I have been using more than year didn't face any difficulties with Cisco Webex
They can make joining and arranging the chairs option little faster

Likelihood to Recommend

Designed for communication and team engagement, this tool offers channels and links for members to join. A great analytical tool with seamless integration to other tools. You can assemble teams for meetings without attending and also move into product and project management as a team. Best video conferencing experience I've had.

The place to control and track customer Services provision.

Rating: 10 out of 10

Incentivized

December 29, 2021

IE

Israel Edmond

Production Manager

John Deere (Machinery, 10,001+ employees)

Vetted Review

Verified User

3 years of experience

View profile

Use Cases and Deployment Scope

Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to solution. Better data management even on crucial data and better more on information involving our client's details that are confidential are well reserved.

Pros

Providing a limitless platform for customer engagement.
Reporting on real time basis
Planning and notifications as well.

Cons

Video calls are not so effective.

Likelihood to Recommend

Reliable for customer engagement. Great video calls though not always clear. It is a platform that is friendly to allow customers to get involved directly with service providers. Allows easy and instant messaging and clear audio calls enhanced. Not expensive just good network connectivity and it is reachable in all places very flexible indeed.

It is a good but expensive platform to tracking business performance.

Rating: 9 out of 10

Incentivized

January 15, 2022

PS

Pramit Sharma

Team Manager

Indian Oil Corporation Limited (Oil & Energy, 10,001+ employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. Bringing teams together for meetings without having to attend them and also go on with product management and project management in teams. Can also be used in marketing and online campaigns.

Pros

Creating a good virtual meeting background.
Timely notifications and integration with other software.
Video conferencing and making faster calls.

Cons

I have the best experience for the past 2yrs.

Likelihood to Recommend

Suitable for communication and team engagement. Creating channels and links to join for the intended crowd. Good analytical tool by integrating with other tools for the same. They offer cloud cherry customer support which is very helpful during first trials and installation. Well supported on all systems including a flexible android phone.

Cisco Webex Experience Management Survey Nov 24th 2021

Rating: 8 out of 10

Incentivized

November 25, 2021

MR

Mark Rosenberg

Business Development Manager

Affiliated Communications (Telecommunications, 51-200 employees)

Vetted Review

Verified User

11 years of experience

Use Cases and Deployment Scope

I use the Cisco WebEx platform from time to time. I also use Teams and Zoom also for collaboration purposes including voice video and desktop [sharing] features. The Cisco WebEx experience is good. It provides user-friendly features with good voice quality and good video resolution. It is a little more costly than Zoom but also gets the job done. Overall I am pretty satisfied with the platform

Pros

Good Voice Quality
Good Video Quality
Ease of use

Cons

It is more expensive. The price point could be lowered
Would like to see improved integration with other software platforms
Maybe just a little more intuitive

Likelihood to Recommend

Cisco WebEx is well suited for employees that are mobile and also work remotely. It is good for certain industries such as healthcare for telehealth and sales professionals that need to make presentations to many people in different areas all at the same time. Other industries such as manufacturing and blue-collar professionals, may not benefit as well since that workforce most likely works in a physical environment and would have no needs.

Collaboration Made Easy With Cisco Webex Experience Management

Rating: 10 out of 10

Incentivized

December 20, 2021

LS

Lianet Silvester

Customer Support Specialist

Azam Writers (Education Management, 51-200 employees)

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sessions, and file sharing is also easy. What makes this software special is definitely the quality of audio and video. We have been using the software for both internal and external communication and collaboration and it has been a great experience.

Pros

Audio and video quality is amazing.
Screen sharing is easy.
Very secure connection.
Collaboration is made easy.
Easy access thanks to different versions available.

Cons

Compared to competitors, it is expensive

Likelihood to Recommend

Cisco Webex Experience Management is great for business collaboration and I recommend it.

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Cisco Webex Experience Management (discontinued)

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Cons

Cons

Cons

Cons

Cons