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Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Media Relationship Management
Cision Social Listening
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.
Reviewers rate Implementation Rating highest, with a score of 10.
The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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- Recommendations
Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
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Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
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Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
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Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
Reviews
(101-125 of 241)Companies can't remove reviews or game the system. Here's why
Cision Communications Cloud (TrendKite)* has been the only reporting tool I've used in my career!
- Cision PR Software
We selected Cision Communications Cloud (TrendKite)* because we liked its advanced analytics and visualization and the ability to find individual journalists' interests and target them with specific pitches. We also heard that TrendKite has best in class customer service and support. But we missed the content distribution capabilities of Cision and found configuring TrendKite for our day to day and ongoing use challenging.
Meltwater is terrible and Cision Communications Cloud (TrendKite)* is great.
Cision Communications Cloud helps me quickly choose my articles and add links to access them in my page. It changed my "email with attachments" to an actual newsletter. The format is completely different and looks more professional. It also allows my readers to link articles of interest to their social networks. And the tags separate articles by category which makes it easier for my readers to go directly to the articles that interest them most.
February 27, 2019
Great team service & fantastic platform
I prefer the user experience with Cision (TrendKite)* and the account management experience is much much better. The Cision team are very well trained and love helping us to solve our problems quickly. I cannot recommend them highly enough.
- Cision PR Software
PR attribution is what makes Cision Communications Cloud unique.
February 27, 2019
Cutting-edge analytics for data-driven PR professionals
I have not used any similar products.
February 27, 2019
Cision Communications Cloud is a valuable tool for PR efforts
- Cision PR Software
Cision Communications Cloud (with TrendKite) is heads above Cision PR Software (pre-TrendKite acquisition) in terms of the data you can gather from your campaigns. The widgets and reporting are extremely helpful. I think Cision PR Software may capture more articles that Cision Communications Cloud (TrendKite), but the edge goes to Cision Communications Cloud because of the amount of data gleaned and how you can slice and dice it and present it.
February 26, 2019
Up up and away: flying in the right direction
- Cision PR Software and Meltwater Media Intelligence Platform
Cision (pre-TrendKite acquisition) wasn't as modernized or approachable, and seemed to lag behind (as it turns out, our rep just hadn't kept us in loop on new features); Cision Communications Cloud (now with TrendKite)* had more welcoming UX. At the end of the day, other brands' word of mouth reviews determined Cision Communications Cloud was the best investment for our purposes.
February 26, 2019
Cision Communications Cloud for a Global Software Company
February 26, 2019
Great for earned media monitoring and insights!
I find their customer service to go above and beyond the others, while also matching (and sometimes beating) the technical abilities and pricing.
February 26, 2019
Cision Communications Cloud - Expensive for what it is...
- Cision PR Software and Meltwater Media Intelligence Platform
Originally we selected Cision (TrendKite)* because we thought it was the superior option. We just made the switch over to Meltwater due to cost. It seems that Meltwater performs equally as well as Cision at a fraction of the cost.
January 30, 2019
Staying on Top With Cision Communications Cloud
I like the flexibility of Cision Communications Cloud, especially the reporting capability and the ability to display data in a variety of ways.
January 28, 2019
Great Media Monitoring Platform
Critical Mention is good at organizing coverage, but it is more difficult to add our own coverage that was not grabbed by the algorithm. In Cision Communications Cloud (TrendKite)*, it is as easy as dropping a link and the platform grabs all relevant metrics, but on Critical Mention, I have to add all of the metrics for manually added coverage, including viewership.
January 25, 2019
Boosts Media ROI for PR Agencies
TrendKite is really the first of its kind that we've used.
December 22, 2018
Pleased with the Platform and Customer Service
While Meltwaterbis good, our breadth of data and reporting is much more advanced with Cision Communications Cloud.
December 17, 2018
Massive Media Distribution Channel - If That Is Your Goal
We had been using Vocus then they were acquired so we stayed on. There are other options we have been looking at since then.
Best tool for self service evaluation of online coverage.
- Meltwater Media Intelligence Platform and Cision PR Software
Cision Communications Cloud (TrendKite)* is far and away better for our needs. The other platforms provided number of media hits, but could not indicate who was quoted where for what.
November 12, 2018
Blown Away with Cision Communications Cloud!
There is literally no other product that I know of that can do what Cision Communications Cloud does with similar ease of use and analytic power.
November 08, 2018
Cision Communications Cloud for the Win
- Cision PR Software, Agility PR Solutions and Meltwater Media Intelligence Platform
Cision Communication Cloud seems to be the most intuitive out of all the systems. It is easy to use.
November 08, 2018
Cision Communication Cloud is helpful, but not perfect
I have not used any other products related to Cision Communications Cloud (TrendKite)*.
November 02, 2018
Good for Small/Quick Analytics
- Cision PR Software
Cision Communication Cloud (TrendKite)* has easier user interface, is quicker to set up dashboards, and is better for comparative purposes between competitors on coverage. Cision Communication Cloud is worse due to pulling in more irrelevant coverage, and its support staff/help features.
November 02, 2018
A good media monitoring platform which is resonable easy to use but with plenty of room for improvements
November 02, 2018
Cision Communications Cloud met our needs to drop our PR firm and bring PR in-house without missing a beat.
- Meltwater Media Intelligence Platform and Cision PR Software
I haven't used either of these competing tools, but evaluated both before selecting Cision (now with TrendKite)*. Cision (before TrendKite)* was overkill for a small company like ours - too many features/functions that we didn't need. Meltwater was not capable enough - Cision (with TrendKite)* had a lot more of the capabilities we were looking for compared to Meltwater.