TrustRadius Insights
Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
23 people also want pricing
Alternatives Pricing
What is Muck Rack?
Muck Rack is a public relations offering from Sawhorse Media.
What is BuzzSumo?
BuzzSumo is an influencer marketing platform focused on influencer location, author reports, content analysis for locating trends, and domain comparisons, useful for competitor analysis. The analysis engine is intentioned to track and optimize content marketing efforts. BuzzSumo was acquired by…
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Media Relationship Management
Cision Social Listening
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.
Reviewers rate Implementation Rating highest, with a score of 10.
The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(468)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
-
Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
-
Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
-
Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
Reviews
(126-150 of 241)Companies can't remove reviews or game the system. Here's why
November 02, 2018
Cision Communications Cloud for the newbie
- Cision PR Software
The only thing Cision Communications Cloud is missing is a searchable media contact database. Everything else is here!
October 29, 2018
Cision Communications Cloud is flexible, intuitive, easy to use and its customer support is second to none
Infinitely more flexible than Mediaplus/Kantar - no ability to make quick changes to searches. In most cases changes would take days or weeks. No ability to do historical searches. With regard to Meltwater, Cision Communications Cloud (TrendKite)* is much more intuitive, easier to use and has better report generation.
We selected Cision Communications Cloud (TrendKite)* when it was in its relative infancy for two main reasons. Its interface was far easier to manage and refine relative to its competitors, allowing us to get the most relevant results from our tracking and monitoring. And its customer service was best-in-class by a wide margin. The Cision (TrendKite)* team was always open to suggestions and improvements and finding ways to make their platform more appropriate for our daily use, while the competitors were more interested how we would adjust our workflow to fit within their space.
October 26, 2018
PR Cision Communications Cloud Review
I use Talkwalker for my clients more than Cision.
October 26, 2018
Accurate, comprehensive, and integrated analytics
- Cision PR Software, Meltwater Media Intelligence Platform and Critical Mention
These other vendors are honestly terrible, based on my interactions with the platforms from 2014-2016, when we were in more of a "test" phase and hopping around from vendor to vendor. In almost all cases:
- their media monitoring is not accurate
- the platforms are not user friendly and require calling customer service in order to make even the most minor of changes
- the reps are either unavailable (directing us instead to the general hotline) or have bad attitudes, particularly in the case of Cision (pre-TrendKite acquisition)
- they may offer media monitoring, analytics capabilities, OR a reporter directory, but not all three
- sales team is overly pushy and constantly leaves spam calls, voicemails and emails -- including tactics that they think are clever (i.e., sounding vague enough to potentially be a serious call and not a sales call) but are actually extremely annoying and not fooling anyone
October 26, 2018
Cision Communications Cloud Review
I've been disappointed with how slow iSentia Mediaportal has been in modernising its platform. While I used it regularly a number of years ago for a different in-house PR position, my overriding impression was that it was struggling to shift its focus from traditional media (print, radio, TV) and into the realms of online. Cision Communications Cloud (TrendKite)* beats it hands down here, with greater and more digital-focussed functionality to boot.
Meltwater has improved significantly over the last few years and was the other main contender for our custom when we last renewed our contract. One of the things that helped tip Cision Communications Cloud over the edge was its inclusions for the price. While Meltwater could offer most of what Cision did, and in a slightly better UI to boot, the full functionality would be almost double the price.
Meltwater has improved significantly over the last few years and was the other main contender for our custom when we last renewed our contract. One of the things that helped tip Cision Communications Cloud over the edge was its inclusions for the price. While Meltwater could offer most of what Cision did, and in a slightly better UI to boot, the full functionality would be almost double the price.
October 26, 2018
Doing ok, room for improvement! Just like my hair!
I looked into a number of other systems... nothing as good as Cision Communications Cloud (TrendKite)*! However... I have signed on with Cision.
October 26, 2018
Great tool for PR measurement
For media measurement, Cision Communications Cloud (TrendKite)* was a much easier to use product that had more features that would help us evaluate the value of PR. Also, the data is presented in a much more visually interesting way that works well for presenting to other teams. It might have slightly fewer total outlets but all of our relevant coverage has been captured and it rarely misses anything.
October 26, 2018
Cision Communications Cloud Review
Cision Communications Cloud (TrendKite)* has performed head and shoulders above our previous system. Customer service is much better and the website is much more user-friendly.
October 26, 2018
A relatively happy costumer.
We haven't tried other ones. We use Socialblade on the side but that's it. I've Googled a bit but most people recommend Cision (TrendKite)* so we've stuck with that.
October 23, 2018
Cision Communications Cloud: It does what you need it to do
October 17, 2018
Accurate and user friendly, great tool!
I was not involved in that decision, but I would select it mainly because of the accuracy and its user friendly platform that allows big organisations to be aligned when it comes to reporting. Always with the guarantee of precise tracking performance. This is definitely key for a successful strategy and great alignment.
October 17, 2018
Cision Communications Cloud for Public Relations Agencies
Cision Communications Cloud is much more comprehensive and provides detailed reports like competitor performance that Meltwater lacks or doesn't make easy to use/ Cision is much more user friendly.
October 08, 2018
The Wonderful Usage of Cision Communications Cloud
This is my first marketing database that I've had the pleasure of using. So far no complaints.
October 04, 2018
Strong capabilities and support
- Cision PR Software, Meltwater Media Intelligence Platform and Muck Rack
Cision's dashboards, reporting, and breadth of capabilities stood out to us, plus the competitive pricing and high level of customer support.
September 15, 2018
Cision Communications Cloud is not your granddaddy's database, and that's a good thing
I like it much better than Meltwater, which is what we used previously.
August 29, 2018
Trust Cision Communications Cloud!
Cision (pre-TrendKite acquisition) and Meltwater. Meltwater's service is absolutely abysmal. They write all their contracts in a way that they auto-renew unless you provide 4 months notice (something roughly like that - it's more than the typical 30 or 60 days notice). The reporting on both is vastly inferior and nowhere near as visual. Even in areas where they used to own the market - in reporter contacts etc., - they've lost out to Cision (TrendKite)* with their Pinpoint Contacts product.
August 10, 2018
Increasing Share of Voice using Cision Communications Cloud
Meltwater looks good at first if you know how to construct the query, but when I used it this was the weakest point. A bad query resulted in meaningless reports that were deceptive and did not disclose the real market impact I was having. Support was terrible, and access to the tool was limited by password access for only one person in the organization.
July 16, 2018
Hey good lookin'
Meltwater offers a good product at a competitive price and our preference for Cision (TrendKite)* was subjective in some ways. When it came down to which screen someone would want to stare at for a few hours every week for a year, or during a communications crisis, we picked the offering with the better information design. The products from both companies are worth a long look from anyone shopping for public relations analytics.
June 26, 2018
Cision Communications Cloud Review
This is the first tool of its kind I have used.
June 08, 2018
One Cision to Rule Them All
- Cision PR Software
Cision (TrendKite)* is the leader in their field. While Cision (pre-TrendKite acquisition) has worked to catch up to their analytics ability, Cision (now with TrendKite) was the breakthrough company in PR Analytics. They are easy to use, relatively inexpensive, and constantly expanding into new fields of coverage.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
June 07, 2018
Great people, great product!
We all like its ease of use and focus on media coverage over all the other platforms. I hate how some platforms try to stack social data on top of media as if they're the same thing. Cision Communications Cloud (TrendKite)* tells you how many times articles were shared on social, but doesn't try to equate an article with a Tweet. Meltwater is still better for international coverage but no one likes using that platform after they've used Cision Communications Cloud.
June 06, 2018
Cision Communications Cloud is AMAZING
I did a demo of Meltwater, but found that the overall look and feel of Cision Communications Cloud (TrendKite)* was better. The reporting was more full-featured and the overall demo/sales experience was superior. Meltwater was an impressive service, I just liked Cision a little better.
May 29, 2018
Excellent Account Management and Slick Software
N/A - I wasn't part of the buying process but I believe we used Meltwater before, and I used it in a previous job.
May 24, 2018
After researching 10 options, we are happy with our decision to use Cision Communications Cloud
We looked into 10 different options and narrowed down based on price and fit. Critical Mention, Meltwater, and Cision (TrendKite)* were our final 3 options. Critical Mention was out after that because their price was identical to Meltwater and Cision, but we did not get a dashboard of information with Critical Mention. At the end of the day, the user-friendly ability of Cision's platform, their ability to exclude articles from our report (articles that were picked up in very very very small news outlets and that were in foreign languages), and the friendly experience we had throughout the process is why we chose Cision Communications Cloud.