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Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Media Relationship Management
Cision Social Listening
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.
Reviewers rate Implementation Rating highest, with a score of 10.
The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
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Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
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Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
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Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
Reviews
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May 21, 2018
Results = Very Happy!
No comparison, Cision Communications Cloud is very robust.
Cision is the gold standard of PR software. It's the original and it's usually the best. However, as they've gotten bigger and acquired more tools, it can be difficult to use. MuckRack usually has more up to date information about reporters' actual beats, and their contact info is sometimes more up to date. AirPR has a lot of other data functions for client reporting, but it doesn't always have the classic PR features you need. It's hard to run an agency or PR team without access to Cision, really.
Cision is constantly innovating -- meaning they have widgets and capability that Meltwater didn't have. Meltwater was not able to show us ad equivalency which was important.
April 15, 2018
Cision Communication Cloud's pros and cons
None of the tools I've personally worked with come close to Cision's* capabilities and functionality.
This review was written before Cision acquired TrendKite. TrendKite is now part of the Cision Communications Cloud.
This review was written before Cision acquired TrendKite. TrendKite is now part of the Cision Communications Cloud.
April 13, 2018
Cision Communications Cloud + PR = Awesome!
The company is not apples to apples because we used Meltwater to find media contacts and for some reporting. We use Cision Communications Cloud (TrendKite)* at this time specifically for media monitoring and creating reports that quantify all PR efforts for clients. Cision reports have been beneficial in helping us with strategy and showcasing our work.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
Clear and concise dashboard solution that adapts to the needs of user. Easy reporting feature. Ability to drill-down to individual results. A strategic approach to communication planning.
April 06, 2018
Great Distribution and Reporting Tool
- N/A
N/A - We only use Cision.
April 03, 2018
Cision Communications Cloud Review
- Gorkana Media Database
We previously used Gorkana to track media mentions. Cision Communications Cloud (TrendKite)* provides the same service but is also integrated into the dashboard and reporting functions which is massively helpful. The one slight concern is that we can't filter out low-quality content and irrelevant mentions effectively but we couldn't do that with Gorkana either.
March 29, 2018
Cision Communications Cloud Stands Out
Cision has been far superior to Meltwater, in my experience. The platform is significantly more updated, the results are more comprehensive, and the use of the platform has been much more smooth.
March 23, 2018
A multifaceted tool for multitaskers!
- Google Alert
I have never used a product like Cision Communications Cloud other than Google Alerts that tend to miss key articles.
March 21, 2018
Trust Trending
- Cision PR Software, iQ Media cliQ and BurrellesLuce Workflow
I like Cision Communications Cloud (TrendKite)* the best of these options because of the interactive reports that are good for both types of stakeholders, those who want a big picture analysis or deep dive. They also do a great job of catching nearly everything so I don't feel like we are missing coverage.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
March 19, 2018
Better Than The Others
Customer service is far, far better!
March 16, 2018
Why we chose Cision Communications Cloud
We've tried three our four other media monitoring services. Cision Communications Cloud (TrendKite) was selected for ease of use.
March 08, 2018
Cision Communications Cloud Review
We evaluated several other platforms and this was the most comprehensive and the easiest to use.
September 21, 2017
Use with caution
Score 1 out of 10
Vetted Review
Verified User
- Gorkana Media Database and Response Source
I used Gorkana before it was bought by Cision. It was much better then. Response Source was far better. I've used much better media monitoring services.
August 10, 2017
Cision - an invaluable PR tool with some notable flaws
- muckrack and gorkana
Cision has more descriptive information and more capabilities for building media lists through the platform, but Muckrack and Gorkana are easier to use and also usually include people that Cision does not have in its database.
April 10, 2017
Cision Communications Cloud Review
- Cision PR Software
Cision gave us access to current emails of editors, writers and journalists. This was very helpful for our press outreach. Cision gave us access to A News Tip but I found that service to not have current contact info and was not able to help us much.
- Meltwater
We previously used Meltwater for media monitoring for several years. I find Cision's platform much more robust in its analysis and reporting capabilities. I'm also more impressed by Cision's customer service. We evaluated about 10 different media monitoring platforms before choosing to switch to Cision, and none of them seemed as user friendly or powerful as Cision Communications Cloud.
April 04, 2017
Well-rounded platform with great customer support
- Meltwater
We have used Meltwater in the past and went for TrendKite because, mainly, it offered us the desired flexibility with unlimited searches. With Meltwater, we were very limited in that regard and couldn't break down our analysis to the required level of detail.
- iQ Media cliQ, Cision PR Software and Meltwater Media Intelligence Platform
Cision (TrendKite) was the only solution that really listened to our needs and set itself apart by presenting easy-to-use graphic interfaces that, about 80% can be done by the customer instead of requiring contact with an account manager. Other vendors were more interested in touting their own experience and making sure we'd fit into their platform (one of them was keen on repeating over and over in demos that their solution was cloud-based; which had little bearing in our decision) versus the approach Cision took which was to ask about our brand and challenges and then show how their platform could work for us.
March 31, 2017
Great interactive and easy coverage reporting tool
I have used 2 other companies and Cision is by far the most user friendly and best designed. Reporting is very easy and interactive while previous companies made reporting painful by having to first research coverage on certain topics and then combine all the searches for different words - whilst Cision has them all included in the search terms, which you can easily change and add as well. It is also easy to find top coverage.
March 31, 2017
A potential mastermind in the PR world
Gorkana is one of the top three
March 28, 2017
Cision: Awesome.
- Meltwater
Cision (Trendkite) vs. Meltwater: could not really name an area in Meltwater that Cision does not do better.
March 27, 2017
Cision Communications Cloud works well
Much better in all aspects apart from the automated reporting.
March 21, 2017
Cision - Helping PR Professionals Everywhere Achieve the Right Vision for their Pitch!
I know Meltwater has a similar service as a part of its core function which is to monitor media presence. We use Meltwater to monitor HMSHost coverage but we don't really use the media list component because we find Cision to be so user-friendly and quite frankly it's what we are used to.