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Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Media Relationship Management
Cision Social Listening
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.
Reviewers rate Implementation Rating highest, with a score of 10.
The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
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Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
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Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
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Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
Reviews
(51-75 of 241)Companies can't remove reviews or game the system. Here's why
February 14, 2020
An analytics software that helps prove the worth of PR
Cision Communications Cloud gives you PR analytics that can keep up with the pace of the industry in the age of digital PR and allows users to quickly understand and organize the current landscape.
February 04, 2020
Best product, best price
The functionality seemed to be on par with each other, but Cision Communications Cloud was the most consultative with the sales process and that's why they won my business.
January 27, 2020
Useful Tool for Busy MarComm Execs
- Cision Communications Cloud
TrendKite's UX was much better and the dashboard was easy to read and digest.
January 22, 2020
Positive & Excited to Keep Using Cision Communications Cloud
We liked that it had more adaptable options and it provided a better user experience.
December 03, 2019
Very happy with Cision Communications Cloud!
- Cision Communications Cloud
TrendKite had much better customer service!
November 12, 2019
The best option in a not so great field
- Cision Communications Cloud and Meltwater Media Intelligence Platform
The Cision boolean stunk and TrendKite bought us out of our platform. Which is why I assume Cision purchased TrendKite. Meltwater also does not have a great boolean or measurement platform. Unfortunately there is no option in this category that hits it out of the park and TrendKite [now part of Cision Communications Cloud] is the best - but still has a lot of work to do.
November 08, 2019
Review from an agency of Cision's database offerings
Muck Rack. I would switch in a second if we were in a financial situation where we could do so. We stayed with Cision because we are grandfathered into a good rate and are having a difficult time discovering a solution for switching.
November 07, 2019
How Cision Communications Cloud can Help Enhance Your PR Reports
I have not used any other system like Cision Communications Cloud before! I think it is a very successful system for media tracking, stats, and reporting.
- Cision Communications Cloud, Meltwater Media Intelligence Platform and TVEyes
[The former] TrendKite seems to be the most user-friendly and pulls in the most coverage. With the exception of certain broadcast outlets and international outlets, we typically are able to track most of our coverage.
November 01, 2019
Good product, user-friendly.
Cision (TrendKite)* has a more comprehensive list of media covered and is more user-friendly for me.
Cision Communications Cloud was cheaper and has a simpler interface. Data reports are well-formatted and can be sent to clients without editing or translation.
October 28, 2019
It's OK
One of our big clients required us to get Cision Communications Cloud.
October 28, 2019
Solid media coverage tool
Zignal has more sophisticated tracking and alerting, but it is significantly more expensive.
October 22, 2019
Cision Communications Cloud Review
Lexis Advance was more suited to our needs, but Cision's pricepoint was better.
Cision Communications Cloud didn't have the breadth of sources or features. However, for the work we were doing the Cision pricepoint made more sense.
Cision Communications Cloud didn't have the breadth of sources or features. However, for the work we were doing the Cision pricepoint made more sense.
October 12, 2019
Lots going on - for good or bad
Cision Communications Cloud combines all three of these but it is hard to just search broadcast or just search online, or just print. I always receive errors and it just constantly tries to refresh itself. Think the platform has a lot of data and a lot going on but it should be easier to customize if we don't need all of those details or things pulled. We should be able to customize our own dashboard based on what we need.
October 09, 2019
Cision Communications Cloud is a PR professional's tool with a ton of features, some better than others
Cision Communications Cloud was superior when it comes to media analytics.
September 28, 2019
No system is perfect, but Cision Communication Cloud shines
- Meltwater Media Intelligence Platform, iQ Media cliQ, Sysomos Expion and Cision Communications Cloud
Cision Communications Cloud has a wider database for an affordable price, and their customer service is top-notch.
September 27, 2019
Powerful tool, patchy service
Overall I genuinely think that Cision Communications Cloud is a powerful tool, it's doing things that no other platform are doing. It provides valuable online data and information on what's hitting and what's not. I think integration with broadcast isn't great and I haven't tried out the print functionality as they haven't quite got it properly intergrated in the territories I've used it in. The price is a major blocker for lots of organisations, understandably.
September 21, 2019
Using Cision Communications Cloud in the Healthcare PR Space
We have other tools for social listening since we don't have the social package for Cision Communications Cloud. Cision Communications Cloud / TrendKite is the only platform we use for earned media monitoring.
September 20, 2019
Loving Cision Communications Cloud after our Meltwater breakup!
We switched from Meltwater last year. The only thing we miss is the daily mentions newsletter. But Cision Communications Cloud's dashboard and customer service are far superior.
September 16, 2019
Cision Communications Cloud strengthens PR efforts
We've used a variety over the years. They all worked well based on what and how we used them at the time. We selected Cision Communications Cloud (TrendKite)* for this year and the next based on the dashboard and communications tools they offered.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
September 11, 2019
Simple and easy to use
We did not like Meltwater because we found it to be too cumbersome for quick use. The platform has changed, but we still find TrendKite to be the better option.
September 10, 2019
Tech Agency Review of Cision Communications Cloud
Cision Communications Cloud / TrendKite offered better reporting and better UI. We still rely upon Vuelio media monitoring however, as this is more robust and reliable than Cision Communications Cloud.
September 03, 2019
Cision Communications Cloud - one among many
Vuelio.
Social listening tools cover news media to varying degrees. Of these, my favorite is Talkwalker. Its coverage seems to be as comprehensive as Cision's (if there are gaps, I haven't noticed) and the boolean language and tool functionalities are far more advanced, flexible, and intuitive. It's also very convenient to house all the data in one tool, especially since there is always considerable overlap between social listening and media coverage (blogs, etc.) The advantage that Cision Communications Cloud has is that it allows you to pull far into the past without extra costs, and the coverage pulled into the tool is not limited by volume -- something that most social listening tools charge extra for.