Skip to main content
TrustRadius
Cision Communications Cloud

Cision Communications Cloud

Overview

What is Cision Communications Cloud?

CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.

Read more
Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
Continue reading

Couldn't be happier!

10 out of 10
June 15, 2023
We use Cision for daily media coverage along with news release distribution on a situational basis. The platform allows us to skim through …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Cision Communications Cloud?

CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

22 people also want pricing

Alternatives Pricing

What is Muck Rack?

Muck Rack is a public relations offering from Sawhorse Media.

What is BuzzSumo?

BuzzSumo is an influencer marketing platform focused on influencer location, author reports, content analysis for locating trends, and domain comparisons, useful for competitor analysis. The analysis engine is intentioned to track and optimize content marketing efforts. BuzzSumo was acquired by…

Return to navigation

Product Details

What is Cision Communications Cloud?

Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.

Cision Communications Cloud Features

  • Supported: Media Monitoring and Analytics
  • Supported: Media Relationship Management
  • Supported: Social Listening

Cision Communications Cloud Screenshots

Screenshot of Media Monitoring and Analytics are just part of the complete Comms Cloud. It combines deep data dive with a database of journalists and influencers, and a media relationship management tool.Screenshot of Track brand mentions in real time across the millions of online stories on the internet. Monitor millions of stories and breaking news happening daily across the web. Professional services consultants teams are in place to ensure best practices while setting up a monitoring account.Screenshot of Cision’s media and influencer relationship management tools include audience insights, combined with a pitchable database that enables brands to uncover the best media contacts and social influencers to reach their target audience.Screenshot of Identify the social conversations and influencers that are impacting a brand. Twitter, Facebook, Instagram, LinkedIn and YouTube monitoring capabilities track brand mentions across all major social channels. Analyze results for social mentions or campaigns on the fly with its reporting features.

Cision Communications Cloud Videos

Media Relationship Management
Cision Social Listening

Cision Communications Cloud Competitors

Cision Communications Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.

Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.

Reviewers rate Implementation Rating highest, with a score of 10.

The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(468)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.

  • Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.

  • Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.

  • Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.

User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.

Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.

Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.

Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.

Attribute Ratings

Reviews

(1-25 of 192)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For Cision TrendKite in particilar, support always responded, but it was sometimes slow. For some of our booleans and search queries, we would need help refining and excluding terms/phrases that weren't relevant to our client or campaign. This sometimes took 1-2 days just to get a response back, which sometimes was too late when a last-minute report was due. This was only with the support staff, not necessarily our customer success manager or sales rep.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The TrendKite team was responsive, helpful, quick and easy to work with. They always solve our issues and if they don't know the answer, the work with their team to find a solution. Plus, they're friendly. Cision takes forever and sometimes has to go through 20 people before getting the answer. Sometimes I've emailed a Cision rep and it will take days for them to get back to us.
Danielle Garton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fantastic! I've never had a problem, I usually get the same few people. Baylor and Alyssa are so amazing and helpful. They realize that I'm confused all the time and clearly explain everything to me and even give examples. I like that if a client has a question I don't know the answer to I can just ask them and get a clear-cut answer.
May 14, 2021

Cision Review

Score 10 out of 10
Vetted Review
Verified User
Not only does my account representative get involved with my usage, but also specialists in various areas of the platform are active to ensure we're getting the most effective and accurate media monitoring possible. They also offer the one on one development necessary to make sure we're getting the most out of this platform.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support is always online and the chat feature is really easy to use. There have been very few times where they have not been able to solve my problem for me. It's timely and convenient which is what I need when going about reporting, etc. during my day to day duties.
T. Andrew Huddleston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support is an area where Cision really stands out. Its staff is responsive, well-trained; understands the products and its use cases; can provide help on things from setting up dashboards to strategies for getting more out of the product. They are always quick to respond to requests and are very professional.
Roland Alonzi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Cision support has always been a great feature for the product. From onboarding to ongoing issues that pop up, Cision has an outstanding support team. There's plenty of ways to reach them and they are well versed in the product, so you can't stump them with an issue because they've seen it all.
Score 3 out of 10
Vetted Review
Verified User
We struggled to get key outlets clips. All coverage picked up from our press release had been missed out, some of target online outlets have been missed out, print media is very important in Japan, but it is not included (perhaps it may be a question of agreement/contract on a global level), however, it requires us to invest in supplementary tool to fully monitor and track our media coverage.
Olga Mochalova | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Apart from a dedicated employee who's responsible for our account, I find their online support very quick and helpful. In the past, we had a person dedicated to us who was not very responsible. Now, we can't complain. Rosie is very responsive and there is always a solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've always had great experiences when working with the Cision TrendKite support team. All of my communications are responded to right away, and the support team goes out of their way to get the work on the back-end done so the tool performs how I need it to.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Again, the original account executives set the bar so high so it is all being compared to that. Value-wise, I feel that we are not getting our money's worth like we used to and we are paying a huge price. I expect my account executive to be invested and excited in campaigns by providing feedback, making alternate suggestions, suggesting new ways of doing things based on how other clients are doing it, actively communicating with fresh perspectives and ideas, etc. We definitely do not get that customer service level other than the occasional "selling new products" meeting that they like to hold.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We've had three different account managers, most of who were unresponsive and unhelpful. The most recent account manager does a much better job but my overall perspective of the management team there is that they do not care about my business and we're just stuck with TrendKite because they are better than the other options out there.
Return to navigation