Citrix ADC Reviews

Opening a support case with Citrix has always resulted in very attentive and professional service. They are knowledgeable and are able to diagnose and resolve issues rather quickly. This unfortunately is not the same for their "chat support" that they try to get you to use prior to opening a case. I did this once and it took way longer to explain the issue to them which resulted in having to open a support case anyway. From now on I do not bother with chat and open a support case for any issues.

Overall, our organization's experience with Citrix support is that support can be hit or miss. Oftentimes it takes multiple attempts and much longer than desirable to obtain a viable solution for issues experienced with their products. It would be great to see Citrix invest time, effort, and almighty dollars into improving their support and bug fix process across the board.

Citrix has a knowledge center and tools to assist with support queries as well and more importantly, a relatively active community where almost any question can be answered to the best of their collective ability.

Support was really helpful and showed a very good knowledge of the features. At the beginning, we used the support a lot to help us configure the features.