Overview
What is ShareFile?
ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.
The best tool we have found to share documentation with partners in a secure way
Love ShareFile & will use a long while
Modern Centralized Secure Repository for Client File Storage & Access
ShareFile: A justifiable excuse to drop dropbox.
Security & Reliability
Sharing Files Securely
Easy to Use File Sharing Service
ShareFile to the rescue!
we use ShareFile to exchange files in-between employees and with customers. We are now exploring the Workflows and Signature section.
Secure but slow.
Great software to share files securely with internal employees and external clients.
ShareFile is indispensable for a business!
Best software for e-signature
Citrix RightSignature a Simple E-signing program.
GoTo it NOW!
How ShareFile Differs From Its Competitors
File Sharing Management
Collaboration Impact
File Sharing Management
Collaboration Impact
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Access control (61)10.0100%
- Reliability (62)9.595%
- Performance (61)9.090%
- File search (61)9.090%
Reviewer Pros & Cons
Pricing
Standard
$10
Advanced
$16
Premium
$25
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month per user, per month, minimum of 3 users
Product Demos
Getting Started with ShareFile
Features
File Sharing & Management
Features that allow collaborators to view, work on, and organize files.
- 8Versioning(50) Ratings
Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.
- 9Video files(42) Ratings
Supports video file types
- 9.3Audio files(39) Ratings
Supports audio file types, such as .mp3, .mp4, and .wav
- 8.3Document collaboration(58) Ratings
Users can edit files and attach comments to files.
- 10Access control(61) Ratings
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
- 9File search(61) Ratings
A search function that allows users to easily find files, and in some cases even search within multiple files.
- 8.7Device sync(53) Ratings
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Cloud Storage Security & Administration
Features related to security and administration for cloud storage platforms
- 9.3User and role management(57) Ratings
Administrators can manage users and user groups by role, in terms of setting permissions for things like file access, sharing, and editing permissions.
- 10File organization(60) Ratings
The ability to choose where files will be stored, and manage individual users' storage; includes control over file organization structure.
- 8Device management(48) Ratings
Administrators can manage devices connected to the cloud storage platform, including restricting access for certain devices or wiping files from devices remotely.
Cloud Storage Platform
Features around the functionality of the cloud storage platform.
- 9Performance(61) Ratings
Platform runs at a good speed on all browsers; files load and sync quickly.
- 9.5Reliability(62) Ratings
Cloud storage platform is secure, all features are consistently available, and the platform maintains file integrity.
- 7.4Storage Reports(49) Ratings
Includes reporting capabilities to monitor user activity and storage levels.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ShareFile?
ShareFile Screenshots
ShareFile Integrations
ShareFile Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(232)Attribute Ratings
Reviews
(1-5 of 5)Sharing Files Securely
- Sending files to clients securely
- Need to spend some time training for more uses.
- Some of my clients are not able to open and download files.
- I don't know how to troubleshoot their problems.
- In order to help my clients, I don't know what questions to ask to allow them to download files.
- Sending files securely.
- Versioning
- N/AN/A
- Video files
- N/AN/A
- Audio files
- N/AN/A
- Document collaboration
- N/AN/A
- Access control
- N/AN/A
- File search
- N/AN/A
- Device sync
- N/AN/A
- User and role management
- N/AN/A
- File organization
- N/AN/A
- Device management
- N/AN/A
- Performance
- N/AN/A
- Reliability
- N/AN/A
- Storage Reports
- N/AN/A
- During business tax seasons, use of this software has saved me a lot of time. Excellent.
- Sending files securely
- Securing client signatues
- Sharing files with clients
- Clients sharing files with me
- Use the software to secure customer signatures.
- Cloud Solutions
- Ease of Use
- Implemented in-house
- Did not do training because of the time of the year I implemented the software.
- Need to do more training.
- No Training
- Sharing files
- Receiving files from clients.
- Securing signatures--can't remember how to do it.
- Haven't used any other functions.
- None
- don't know
- File import/export
- I need training. I am not using the upgrades.
- None
Citrix ShareFile, love it!
- Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
- Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
- Documents that need to be signed multiple times by one client but on numerous different dates. If this is being signed electronically, it can be a tedious process.
- Because of the encryption level that we need, MS Office documents aren't editable online in ShareFile. However, because ShareFile SaaS can be synced with MS File Explorer, docs can be edited by opening them directly from File Explorer and resaved directly back to ShareFile through File Explorer, instead of needing to download from/upload to ShareFile.
- Well suited for high encryption purposes, such as HIPAA compliance. This is a major reason we chose this SaaS. We also had a choice of encryption levels if we hadn't needed such a high security level.
- Well suited for electronic signatures, be that by keyboard, mouse signing, or finger signing on tablets and mobile devices.
- Not well-suited for service providers who need structured EMR templates for billing, insurance coding, etc.
- Well suited for large state/local government agencies to capture required documentation from contracted providers, especially large-capacity documents that surpass email attachment size limits.
- Document collaboration
- 100%10.0
- Access control
- 100%10.0
- File search
- 100%10.0
- Device sync
- 90%9.0
- User and role management
- 100%10.0
- File organization
- 100%10.0
- Device management
- 100%10.0
- Performance
- 100%10.0
- Reliability
- 100%10.0
- Storage Reports
- 90%9.0
- It's an expensive product. Price depends to a great extent on quantity of bundled user licenses plus bundled signature licenses (those two products sold separately), which isn't unusual for SaaS licenses such as this. We had to carefully weigh if there would be any significant loss of ROI with a minimum licensing purchase for users and signers. We have currently reached a comfort zone with this (user bundle maxed, initial signer bundle maxed).
- It is too early to gauge an extended ROI, as we have been using this product less than 1 year. But because of the initial expense, we have to carefully consider adding additional licensing bundles and signature bundles-- either would be a big expense unless we have a significant increase in client base and therefore have to increase our staff size. We are managing a staffing base which outnumbers our signature bundle by one staff member, by preparing documents for staff with the least amount of clients to sign, rather than purchasing another signing bundle at this time, which would mean a lot of unused signer licenses. The time to prepare and send docs to be signed by this staffer takes no more time than if he were to self-sign his docs.
- Dropbox--I don't believe it has the robust encryption capabilities as does ShareFile package that we use; I think it has electronic signing, but I don't know to what extent that feature is legally authenticated for HIPAA standards.
- Apricot--purpose can be similar, but Apricot is more efforts-to-outcomes SaaS, therefore, would be overkill to use it only for such pinpointed record keeping as we need for this company.
- ETO by Social Solutions, similar to Apricot, even more expansive efforts-to-outcomes SaaS. Too much software for the need.
- CEO
- Therapist
- Psychiatric rehab program staff members
- Psychiatric rehab program specialist/supervisor
- Compliance officer
- CEO--required by state licensing office and state procurement office to use Citrix ShareFile for submitting required state documentation
- Compliance officer--acts as account administrator, oversees staff documentation requirements as completed and filed in ShareFile; utilizes SaaS functions and is responsible for training staff how to properly use it.
- HIPAA-compliant level of securely storing and transmitting sensitive information.
- Authenticated electronic signature capabilities.
- Finding creative workarounds for staff with challenging laptop/PC problems (Google Chromebooks, MacBooks with O/S issues).
- Making an easy electronic signing solution for the one staffer for whom we don't currently have enough signature licences.
- Expanded confidential file storage beyond state licensing needs.
- Docs needing authenticated electronic signatures beyond state licensing needs.
- Sync with Outlook.
- Sync with MS File Explorer.
- Convincing staff not to save sharable files in their "personal" folders (those folders aren't sharable).
- First and foremost, it is simple to use. Within minutes of our purchase of ShareFile, we were up and running with our first user and client.
- Second, there are multiple ways to use and take advantage of ShareFile. There is a plug-in for Microsoft Outlook, a desktop app as well as Sync. All options are easily implemented and simple to navigate.
- Third, When thinking about simplicity and making it as seamless as possible for your end users, you can also set up ShareFile as a Drive Map that allows your users to take advantage of the Windows file system without dealing with synchronization of account content.
- There are so many advantages to this product, however, I feel that the simplicity and functionality are the main advantages. Citrix ShareFile tech support is amazing and they really (if you need help) answer all question extremely fast.
- In my experience with Citrix ShareFile, I have not found any significant CONs to report. Many people may have Drobox and other products...I would say that these products are not an apples-to-apples comparison. There are significantly different pricing structures between products, some of them being a little on the pricey side if you are a small business.
- I have heard of a few people having issues with browser compatibility, however, I have not. We have about 20 users that are using IE11 as well as Edge w/ Windows 10 Pro and we haven't experienced any issues at all.
- The only function/feature I would like to see improved is the audit reporting and logs. You have to go to each folder/individual to obtain the activity log/report and to me that is cumbersome. I would like to see a centralized audit log generation tool that categorizes the users and the folders and provides details needed.
I can't think of any reason where it wouldn't be appropriate to use ShareFile other than it may be cost prohibitive for small businesses. My company found it very affordable when compared to other larger products in the industry. One of the great aspects of ShareFile is that you can add unlimited Clients as you only have to pay for per Employee use.
- Versioning
- 100%10.0
- Video files
- 100%10.0
- Audio files
- 100%10.0
- Document collaboration
- 100%10.0
- Access control
- 100%10.0
- File search
- 100%10.0
- Device sync
- 100%10.0
- User and role management
- 100%10.0
- File organization
- 100%10.0
- Device management
- N/AN/A
- Performance
- 100%10.0
- Reliability
- 100%10.0
- Storage Reports
- N/AN/A
- POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
- POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
- POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
We were using this technology prior to ShareFile. If you are busy and need to exchange secure files with many individuals "zipping" is a cumbersome (IMHO) way to perform this task. Can be pricey and will have overhead in managing the applications from an IT perspective. This method created issues with securely distributing the decryption passwords to the recipient in a timely fashion. The ShareFile method is a far better solution to the problem as you can deploy as a web-based cloud product without ever installing any software on the end users workstation. Additionally, you can control access to the shared folders and if needed remove access if necessary. With the other products, you cannot tell what files were transferred and who transmitted and received them.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
- Third-party Reviews
1. Technical Support is one of the best around. I get immediate help and resolution to any issue I have faced.
2. The product is simple to use and provides businesses with amazing features to streamline the sharing of large files.
3. The product is easy to deploy and manage. As an IT Manager, it is important to have control over your data.
- Deployment to end users and clients
- End User friendly, easy to invite new clients to transfer files to / from
- End user training is a breeze with the Tutorials provided on End User Dashboard.
- Integration Apps are readily available to end users and simple to install and use
- Audit functions are not available from the main screen of dashboard, you must dig a bit. Other than that, I can't find anything cumbersome or difficult when utilizing Citrix ShareFile.
RightSignature - John Hancock would love them!
- Excellent API for integrating with your own system. Well documented and easy to use.
- First-rate technical support, and great customer support overall
- Flexible billing options to meet a variety of needs
- An overall low cost solution compared to some of the really big names out there
- User Interface for manually creating documents is less than intuitive
- Many aspects of the document creation process are also non-intuitive, so that if you create a boilerplate and find a mistake, you may need to start all over again
- Limited support for PDFs with checkboxes and essentially none for selection lists
- Some technical shortcomings in how to handle sending or retrieving links to documents for signing, especially for embedding iframes in pages
- Much improved efficiency through ease-of-use for front-line hiring managers, as well as easier tracking for HR personnel
- Cost-effective replacement for old-fashioned paperwork
- Potential expansion to other uses.
- Adobe Echosign,Sertifi,DocuSign,e-SignLive
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Implemented in-house
- End users not following directions.
- A technical glitch that interferes with a desired workflow for us. This is currently being looked into as a bug. We have a work-around in the meantime.
- Did I mention end-users not following directions?
- Basic use of the API using sample code they've provided.
- Simple production of documents from a template.
- Sending emails with links or retrieve tokens to access signing pages for documents.
- Prefilling of checkboxes is clunky, as that's not a basic type.
- Manual readjustment of templates during testing. Several times I found that a simple change required starting over from scratch.
- The user interface for accessing and creating documents by hand could be more intuitive.
RightSignature Offers Ease of Use
- Easy to use, simply upload a pdf, then add initial boxes, date boxes, and signature fields and send it electronically.
- Environmentally friendly, no need to fax paper documents back and forth.
- Save documents electronically with ease rather than dealing with stacks of paper files.
- Easily make changes to documents and resubmit them for signing.
- Great for obtaining signed contracts quickly and with ease.
- Some clients in older age brackets did not like working with electronic documents and software.
- It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
- Sometimes it could be difficult to insert a signature box into a small space on the document.
- Documents were only saved on the system for a limited amount of time.
- Better customer service.
- Increased efficiency.
- Faster conversion of leads to sales.
- Meets the changing demands of the electronic business marketplace.
- Implemented in-house
- Easy to upload a pdf
- Easy to add boxes for initialing a document
- Easy to add boxes to add dates to documents
- Easy to add a signature field to have a client sign a contract
- Easy to send documents back and forth between a company and a client
- Adding initial or date boxes that are a uniform size.
- Making a signature box fit in a small area of the document.
- Getting a signature box to show up exactly on the line where you want the document signed.