Citrix ShareFile

Citrix ShareFile

About TrustRadius Scoring
Score 8.1 out of 100
Citrix ShareFile

Overview

Recent Reviews

ShareFile Rocks!

8 out of 10
March 03, 2020
ShareFile was used for encrypted file sharing between clients. One of the biggest concerns in our industry was sending information that …
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Citrix ShareFile, love it!

10 out of 10
February 10, 2020
The CEO and all contractors are users. Contractors include psychiatric rehab program (PRP) service directors, their PRP supervisor, and …
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Citrix ShareFile Review

10 out of 10
March 05, 2019
It's used on an individual basis and not every person needs it. It's used to share files easily and quickly. ShareFile is a great place to …
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Awards

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Popular Features

View all 13 features
  • File organization (52)
    9.7
    97%
  • Reliability (52)
    9.7
    97%
  • File search (51)
    9.7
    97%
  • Access control (52)
    9.1
    91%

Video Reviews

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Pricing

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Standard

$55 ($50)

Cloud
per month (billed annually)

Advanced

$85 ($77)

Cloud
per month (billed annually)

Premium

$135 ($122)

Cloud
per month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sharefile.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $50 per month

Features Scorecard

File Sharing & Management

8.3
83%

Cloud Storage Security & Administration

9.5
95%

Cloud Storage Platform

9.7
97%

Product Details

What is Citrix ShareFile?

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.

Citrix ShareFile Video

Overview of Citrix ShareFile

Citrix ShareFile Integrations

Citrix ShareFile Competitors

Citrix ShareFile Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.

Citrix ShareFile starts at $50.

Box and Dropbox are common alternatives for Citrix ShareFile.

Reviewers rate Versioning and File search and File organization highest, with a score of 9.7.

The most common users of Citrix ShareFile are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

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Reviews and Ratings

 (165)

Ratings

Reviews

(1-25 of 57)
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Jeffrey Rudacille | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Sharefile is very good at making [our site] appear as an old fashioned FTP site to our non-technical contractors and customers who just want to be able to download files with no technical knowledge needed. This helps keep down support calls from outside the company.
  • Sharefile also has a great Outlook Plugin, which we do not use anymore as we standardized our email platform elsewhere, that allows your internal users the ability of sending any file size up to 2GB. It is seamless and does not require user knowledge.
  • For those companies that host files on-premise but want to "cloudify" them and make them available anywhere via a mobile app, Sharefile's enterprise grade capability works well for us. We have several drive letters that all users in the company can see and I can now make those available to anyone whether on or off premise.
  • Although their FTP like sharing capabilities are good, the ability to set up a site for many to share, there is a limit on how much granular config you can do on it. I would like to see them expand that to more capability.
  • I would like to see them have the capability to save the attachments from the Sharefile plugin sends longer. As it is they expire and one cannot go back a year and see what actual file they sent.
  • Their tech support has gone under the umbrella of Citrix's main support line so it takes too long and too much hassle to get to an actual Sharefile support person.
Alvin Landicho | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Reseller
Review Source
  • Ease of sharing files using links and setting access controls for these links
  • Enterprise-level controls for an administrator via policies
  • Enterprise-level of reporting and audit trails
  • Complex and deep folder structures negatively affect performance.
  • Certain file types do not function properly such as CAD files.
  • Performance can be slow.
  • Difficult to see folder permissions and who can access, view, & edit.
  • Hard to justify the extra cost to many existing Microsoft customers who have OneDrive / Sharepoint already.
Mark Piskura | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Provides a solid cloud storage and retrieval platform.
  • Provides quick download speeds.
  • Allows for quick collaboration with others who must evaluate work.
  • Upload speeds are not the best.
  • Adding users to a folder isn't always the easiest.
  • Viewing zipped files is read only.
March 03, 2020

ShareFile Rocks!

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Ease of Use. Outlook plugin integrates effectively.
  • File retention policy (automatic deletion, archiving).
  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Support has been very good.
  • Flexible pricing.
  • Software updated often.
  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
  • Documents that need to be signed multiple times by one client but on numerous different dates. If this is being signed electronically, it can be a tedious process.
  • Because of the encryption level that we need, MS Office documents aren't editable online in ShareFile. However, because ShareFile SaaS can be synced with MS File Explorer, docs can be edited by opening them directly from File Explorer and resaved directly back to ShareFile through File Explorer, instead of needing to download from/upload to ShareFile.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Seamless sharing of files.
  • Ease of access.
  • Easy to maintain and setup user-level access.
  • The interface and functionality on both apps and the drive mapper could use improvements, occasional disconnected or oddities with all three. Nothing that is a deal-breaker for us, however.
Heather Neisen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Great security features when sharing folders or files.
  • Works offline and allows for collaboration on documents.
  • Easy to organize folder structures.
  • We have had some issues transitioning from Dropbox with syncing errors or corrupt files. Not as smooth as expected.
  • Some files only work on a web browser instead of desktop app (support is easy and helpful, but still this has been an issue and time drain).
Jennifer Carrigan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Allows folks from different firms access to the same files in a secure fashion
  • Provides a way to email extremely large files easily
  • Easily synchs with my desktop
  • I'd like to be able to group users and manage their permissions in one swoop
  • I'd like to be able to scroll through images more easily
Marcio Vizoli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Security - When sending the file by email it could simply be shared externally outside the company, with sharefile you will no longer have this concern, you create a link to send the file and decide who has the permission to access it.
  • Integration - You can easily integrate it with Outlook, or other Office 365 products, creating a very useful combination.
  • Easy and fast implementation - After the purchase in a few minutes you will be using it, its implementation is easy and fast, you do not have to be an expert to configure it.
  • Editing in the mobile app - it is a little limited, some tools have this custom, they deliver in the mobile application an adapted and limited version of the web / desktop version and the sharefile is fitting in this point
  • The search function - is also somewhat limited, I had trouble finding some terms, I could have more filters
  • Price - is a bit high, could be more competitive
Micah Jones | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use.
  • Support has been good but we have needed it rarely.
  • Permissions and security have been good.
  • The pricing seems fair but you might already have something that does a lot of the same things for much less money.
  • Branding is not quite as easy as it could be but it's not too difficult.
  • While security is good, but the way users are allocated is a little odd. Nothing too terrible but it could be improved a bit.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It's secure. Knowing that it's safe gives you peace of mind.
  • It's fast and quick. In a short time, you can share and transfer a large amount of data.
  • ShareFile is very user-friendly. It's easy to use, not complicated at all.
  • You can create a link to your file.
  • You are able to organize the data in files to keep track of the new stuff you added.
  • Would be nice if there was a quick and easy way to create a report of which files were opened and downloaded and by whom.
Jerry Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • ShareFile provides seamless access to the data we work with on a daily basis while remaining HIPAA compliant. Because the data is hosted internally, there is no Business Associates Agreement (BAA) required.
  • ShareFile makes it easy to share large data files with external entities. Any given file/folder can be shared via a simple link. Security can be enabled if desired. Notifications can be set up to let you know when the user has downloaded the file(s).
  • ShareFile simplifies large file transfers without the need for a complicated SFTP server. End users can add external/internal users without requiring IT assistance. Not only can files be downloaded by an external group, but they can also be uploaded as well. And, at least in our licensing model, Citrix does not charge for the external user so there is no limit to the number of people we can share within a secure fashion.
  • ShareFile could use some improvement where it comes to being able to edit your data on a mobile device. I've seen times where I've made small changes in a spreadsheet on an iPad only to find those changes were not maintained. On the positive side, I've never seen this issue when working with a Windows PC/laptop or any Mac/iMac products.
Robert Roseman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Uploading files from your PC, server or cloud storage is smoothly accomplished.
  • It is easy to set up documents for signature, date, and capacity.
  • It integrates with Outlook to send large email attachments when the size is either too large for your program or the recipient's program.
  • It can be difficult for me to find the list of ShareFile "sent documents" and to determine their status without opening the document.
christian Maxwell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • I think that one of ShareFile's greatest strengths is its ease of use. With the outlook plug-in sharing large documents is so quick and easy.
  • I also like the security and control that is provided for who can access the documents and tracking the changes within them. I think it does well at protecting information that leaves the company.
  • I also think the website is well organized and easy to use. It was very easy for us to implement and train our employees on the proper use of the website and software.
  • One of the downsides that I noticed was that there is no document lockout tool so if multiple users were to access and edit a file at the same time there is potential for version errors.
  • Strong internet coverage is required. Without good internet, accessing files and syncing them to the cloud could be difficult.
  • The price can be a bit high especially for the smaller businesses but you do get the support that is not available for free cloud services like Google Drive.
Chantelle Chase | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Being a secure portal for clients to upload their documents.
  • It integrates with RightSignature. This streamlined our processes because we can send to RightSignature directly from ShareFile without having to download the file.
  • It is a very secure platform with many ways to send files. We preferred the link version but you can also attach secure and send via email.
  • It would be helpful if it would integrate with more software.
  • The search feature could be improved. The filters are very limited.
  • File history could also use some improvement.
Andrew Simpson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • I use ShareFile almost exclusively for sending or receiving documents. I recently had to share an entire litigation file, including dozens of photographs and videos, lengthy reports, etc. with another attorney. The ability to upload it to ShareFile and then send a download link to the other attorney made file sharing a snap.
  • Clients who are not technically savvy love it when I tell them they can send a large file to me by simply clicking on the link in my email and following the simple instructions from there.
  • There are a number of features of Citrix ShareFile that I will confess I do not use. It's collaborative feature (allowing people in different locations to work on the same files) appears robust. I just don't personally have a need for that very often.
  • I'd love to be able to drag and drop an entire folder and subfolders to ShareFile so that I could easily share an entire file with the same file structure that I use. Perhaps that is possible and I haven't figured it out yet, but it does not seem to be an available feature.
Stefanie Cash | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Ability to collaborate on content with remote members
  • Share large files securely and quickly
  • Access to our library of branding assets from anywhere - even mobile!
  • Some hang-ups with large files only being accessible in view-mode
  • Mobile viewing can be slow as files have to download first to be viewed
  • Search features good be better as you are limited to filtering options
Jason Rojas | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • It offers a variety of tools to access the platform, such as web, desktop, mobile.
  • File storage solution in the cloud, more robust than a Dropbox, Google Drive, etc.
  • Support is not as good as it used to be. Need more training and better response time.
  • Performance issues seem to be plaguing it as of recently, such as latency issues. Citrix ShareFile won't give a response as to why they are occurring.
  • Need to focus on performance, integrations, and streamlining user administration and management. The UI is not really designed well from an administration standpoint, even after its recent design update, it requires more clicks.
Craig Schneider | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It stores files securely
  • It provides email notifications when files are uploaded, viewed and downloaded.
  • You can provide customers and employees URL's to either upload files to you or download files from you.
  • ShareFile has a widget that you can use to build a form that can be placed on your website so that customers can upload files to your shared folders within ShareFile. If you need to change the widget you have to start over and create a new widget. It would be helpful if you could just edit the widget.
Mauro Carrillo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Citrix Sharefile solution has great features. It provides a secure portal for file sharing. You may access the content from any device.
  • Integration with Office 365 is a great way to collaborate and create powerful workflows.
  • Encryption of emails and files. The plugin allows the implementation of these useful tools into Microsoft Outlook.
  • Better reporting: A detailed report of total usage company wide would give a great way to provide statistical data to auditors and examiners on who uses the tool and frequency.
  • Customizable dashboard: A better way to see activity would be a great way to have a visual representation of activity and usage.