Citrix ShareFile Reviews

123 Ratings
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Score 8.5 out of 100

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Reviews (1-9 of 9)

Alvin Landicho | TrustRadius Reviewer
April 23, 2020

Obvious Cloud Storage Solution for those in a Citrix Ecosystem

Score 6 out of 10
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Support Rating

5
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
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Anonymous | TrustRadius Reviewer
March 03, 2020

ShareFile Rocks!

Score 8 out of 10
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Support Rating

8
Citrix was generally responsive and helpful in solving technical issues. Like any cloud based SaaS product there is a danger that it may go down. This was a rare occurrence over my three years of using the product. The more common issue we encountered was clients forgetting their login which was easily managed through a forgot password functionality.
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Anonymous | TrustRadius Reviewer
February 27, 2020

Citrix ShareFile is worth the investment.

Score 9 out of 10
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Support Rating

10
Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
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Anonymous | TrustRadius Reviewer
March 04, 2020

Excellent product for what it does.

Score 9 out of 10
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Support Rating

10
Citrix support is usually second to none. Very robust, easy to work with, takes ownership and follows up whenever you reach out to them.
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Stephanie Majeran | TrustRadius Reviewer
November 19, 2019

ShareFile - secure, easy, affordable storage that even your clients can use!

Score 8 out of 10
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Support Rating

8
I haven't needed it for awhile, which is a good indication of the product for sure. A year or so ago I was having some trouble with the product and did find it difficult to get assistance from support, but I can't really speak to how that may have changed in the last year. Things have gone smoothly for almost a year now!
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Anonymous | TrustRadius Reviewer
February 10, 2020

Citrix ShareFile, love it!

Score 10 out of 10
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Support Rating

10
Every question we have had has been answered either through contacting live support or their extensive knowledge base of training videos and online documentation.
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Feature Scorecard Summary

Versioning (40)
8.2
Video files (35)
7.9
Audio files (34)
7.7
Document collaboration (49)
7.8
Access control (51)
9.3
File search (50)
8.5
Device sync (46)
8.9
User and role management (48)
8.9
File organization (51)
8.9
Device management (40)
8.9
Performance (50)
8.5
Reliability (51)
8.8
Storage Reports (42)
8.1

About Citrix ShareFile

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.
Categories:  Cloud Storage

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Citrix ShareFile Technical Details

Operating Systems: Unspecified
Mobile Application:No