Citrix ShareFile Reviews

144 Ratings
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Score 8.3 out of 100

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April 23, 2020
Alvin Landicho | TrustRadius Reviewer
Score 6 out of 10
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Support Rating

5
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
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March 03, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Support Rating

8
Citrix was generally responsive and helpful in solving technical issues. Like any cloud based SaaS product there is a danger that it may go down. This was a rare occurrence over my three years of using the product. The more common issue we encountered was clients forgetting their login which was easily managed through a forgot password functionality.
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February 27, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

10
Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
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February 10, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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10
Every question we have had has been answered either through contacting live support or their extensive knowledge base of training videos and online documentation.
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March 04, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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10
Citrix support is usually second to none. Very robust, easy to work with, takes ownership and follows up whenever you reach out to them.
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November 19, 2019
Stephanie Majeran | TrustRadius Reviewer
Score 8 out of 10
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8
I haven't needed it for awhile, which is a good indication of the product for sure. A year or so ago I was having some trouble with the product and did find it difficult to get assistance from support, but I can't really speak to how that may have changed in the last year. Things have gone smoothly for almost a year now!
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Feature Scorecard Summary

Versioning (41)
8.5
Video files (35)
6.9
Audio files (34)
6.3
Document collaboration (50)
7.8
Access control (52)
9.3
File search (51)
8.8
Device sync (46)
8.7
User and role management (49)
8.9
File organization (52)
9.1
Device management (41)
9.0
Performance (51)
8.6
Reliability (52)
8.9
Storage Reports (43)
8.5

What is Citrix ShareFile?

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.

Citrix ShareFile Integrations

Citrix ShareFile Competitors

Citrix ShareFile Pricing

Starting Price: $50

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Standard$55 ($50)per month (billed annually)
Advanced$85 ($77)per month (billed annually)
Premium$135 ($122)per month (billed annually)
Virtual Data Room$375 ($338)per month (billed annually)

Citrix ShareFile Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Citrix ShareFile?

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.

How much does Citrix ShareFile cost?

Citrix ShareFile starts at $50.

What are Citrix ShareFile's top competitors?

Box, Dropbox, and OneDrive are common alternatives for Citrix ShareFile.

What is Citrix ShareFile's best feature?

Reviewers rate Access control highest, with a score of 9.3.

Who uses Citrix ShareFile?

The most common users of Citrix ShareFile are from Small Businesses and the Information Technology & Services industry.