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WellSky Personal Care

WellSky Personal Care
Formerly ClearCare

Overview

What is WellSky Personal Care?

WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.

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Recent Reviews

TrustRadius Insights

ClearCare is a versatile software solution that has been utilized by users across various industries for a wide range of purposes. One key …
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It does the trick

6 out of 10
May 16, 2023
We use ClearCare/WellSky to run our home care company. We have both caregiver and client profiles housed within the system, we build out …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Patient billing (11)
    8.1
    81%
  • Charting / document management (11)
    8.1
    81%
  • Role-based permission levels (11)
    8.1
    81%
  • Task tracking (11)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is WellSky Personal Care?

WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

8.2
Avg 7.7

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

8.2
Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

8.3
Avg 7.3

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

6.9
Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

7.5
Avg 7.8
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Product Details

What is WellSky Personal Care?

WellSky Personal Care is a web-based operating platform for personal care agencies, presented as a solution for care delivery, caregiver management, and back-office operations. Its simplified interfaces for desktop and mobile helps agencies reduce operational burdens, improve the quality of care delivered, and grow businesses. With their partner integration ecosystem, WellSky Personal Care clients have access to third-party integrations that can power every aspect of their business. WellSky® Personal Care Family Room and caregiver portals coordinate members of a patient or client's care team. WellSky® Personal Care Home Connect APIs and analytic tools enable personal care agencies to standardize operations and make better, data-driven decisions for their business.

WellSky Personal Care Competitors

WellSky Personal Care Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.

AlayaCare, MatrixCare, and AxisCare Home Care Software are common alternatives for WellSky Personal Care.

Reviewers rate Coding highest, with a score of 10.

The most common users of WellSky Personal Care are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(25)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ClearCare is a versatile software solution that has been utilized by users across various industries for a wide range of purposes. One key use case of ClearCare is its robust scheduling function. Users have found this feature to be highly efficient and effective in managing employee schedules, ensuring that shifts are appropriately staffed and reducing scheduling conflicts. Additionally, ClearCare simplifies the process of onboarding new hires, allowing employers to monitor candidates' progress during the hiring process and ensuring a seamless transition for new employees.

Beyond scheduling, ClearCare also offers valuable features for marketing activities. Users have reported that the software allows them to organize and track referral sources, making marketing efforts more efficient and targeted. By maintaining business partner records and tracking marketing activities, ClearCare serves as a valuable database for businesses seeking to streamline their marketing processes.

Furthermore, ClearCare is not limited to just scheduling and marketing functions. It is employed across entire organizations to manage employee information, schedules, client details, and care plans. The software facilitates quick and easy communication between care team members, enhancing coordination and collaboration within the organization.

For home care companies specifically, ClearCare serves as a comprehensive solution for managing caregiver and client profiles. Caregivers can conveniently clock in and out using the mobile app, while recording shift details provides Client Managers with valuable insights. The software's analytics and reporting features further enable businesses to track important metrics and ensure everyone stays informed.

ClearCare's flexibility extends beyond its core functionalities. It supports franchises by managing schedules, billing, and payroll effectively. Additionally, the software's 24/7 access feature proves crucial for home care companies serving clients around the clock.

As businesses grow, customization becomes essential. ClearCare addresses this need by allowing easy customization of bill rates and pay rates for each client and caregiver.

Overall, ClearCare has proven to be a versatile tool that solves various challenges faced by organizations in different industries. From scheduling to marketing, from employee management to communication, the software offers a range of features that cater to diverse user needs.

Efficient and Comprehensive Scheduling: Users have praised ClearCare's scheduling process, stating that it is highly efficient and comprehensive. They appreciate being able to view all relevant client information in one screen, saving them time. The real-time management of changes in the care plan has also been highlighted as a positive aspect.

User-Friendly Interface: Reviewers find ClearCare to be user-friendly, mentioning that it is easy to make changes and learn new updates. They appreciate the clear and straightforward interface of the billing module, which provides detailed invoices for clients. The web-based nature of the software allows for easy access at any time, making it convenient for staffing purposes.

Billing and Payroll Features: Users express satisfaction with ClearCare's billing and payroll features. They find the system straightforward and easy to use, with multiple people in their office reviewing the numbers before exporting to ensure accuracy. The inclusion of a telephony system for caregivers to clock in and out adds an extra level of accuracy and verification for billing and payroll purposes.

Cumbersome Communication and Tracking: Some users have found the communication process and tracking in ClearCare to be cumbersome, especially during back and forth communication. Several reviewers have expressed difficulties with this aspect of the system.

Outdated CRM System: Users feel that ClearCare's CRM system needs updating to be more proactive and less focused on basic information collection and note taking. This sentiment has been shared by multiple reviewers who believe that the current system is not meeting their needs effectively.

Laggy Performance: The system's performance has been a major issue for some users, as they have experienced laggy and slow performance. This frustration with the system's speed has been mentioned by several reviewers.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Tiffany Amico | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • All emergency contacts are at the very front page of the client profile for you to review prior to staffing.
  • ClearCare is very user friendly when it comes to making any changes or learning any new updates that are received.
  • The client assessment page is extremely useful when learning about your clients health history and needs.
  • Daily tasks are huge for our office. We write reminders for each other daily and everyone in the office knows to review updates prior to their shift.
  • The front page could be organized a little differently, I believe all of the tasks from the CareGivers are a bit overwhelming for a new employee. Possibly switch it to only 'missed' and 'late' clock ins.
  • The calendar set up throws me off from time to time. A normal calendar day starts on a Sunday verses Saturday.
  • Background and color setting changes would be huge for anyone with a creative mind.
This is an excellent resource for any personnel in the health field needing organizational help with their staff and client list. My coworkers and I find it to be extremely user friendly and/or to be taught. It took less than a week for my office to know the system inside and out. Highly recommended this software program.
Billing and Claims Management (5)
90%
9.0
Real-time eligibility verification
90%
9.0
Coding
90%
9.0
Claims management
90%
9.0
Patient billing
90%
9.0
Financial Reporting
90%
9.0
Patient Scheduling (5)
90%
9.0
Rule-based scheduling
90%
9.0
Automated patient check-in
90%
9.0
Automated appointment reminders
90%
9.0
Multi-location support
90%
9.0
Calendar interface
90%
9.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
90%
9.0
Charting / document management
90%
9.0
Templates
90%
9.0
E-prescribing
90%
9.0
Fax integration
90%
9.0
Patient portal
90%
9.0
Mobile/tablet support
90%
9.0
Speech recognition
90%
9.0
Integration with other EMR and PM systems
90%
9.0
Customization
90%
9.0
Workflow automation
90%
9.0
Medical Security and Privacy (4)
90%
9.0
Role-based permission levels
90%
9.0
Data backups and redundancy
90%
9.0
HIPAA compliance
90%
9.0
Local mode / networking failsafe
90%
9.0
Workflow and Scale (3)
90%
9.0
Task tracking
90%
9.0
Specialty-specific workflows
90%
9.0
Multi-office / multi-physician capabilities
90%
9.0
  • Ortho2
This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system.
600
At Home Instead Senior Care, We are fortunate to have a staff of over 300 Clients, 200 Care Givers and 20 Administrative Assistant Personnel. Our entire staff uses the Clear Care System with ease and with out time consuming training. Our management and owner write daily and weekly notes for staff of the reminders and tasks which is very helpful
600
Basic computer skills knowledge is a must and very helpful to have when working in Clear Care. Aside from computer basics, the system is very user friendly and could easily be self taught if given the time to sit down and review. I personally would love to recommend it to other companies to use.
  • Staffing caregiver into the appropriate clients home
  • Track billing and accounts for clients and caregivers
  • Track daily and weekly to do tasks
  • We leave useful notes for other staffers that are helpful when picking out the appropriate caregiver for a client.
  • We set daily reminders for each other that notify the specific staffer on call.
  • We have found creative ways to set up the client schedule to not affect billing hours.
  • Client charts and assessment information
  • Caregiver background and employment status
  • Accounts receivable and payable
  • I find the entire system to to be extremely user friendly and self explanatory
  • None
Yes
the mobile interface works excellent in my opinion
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
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