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ClearCare is a versatile software solution that has been utilized by users across various industries for a wide range of purposes. One key …
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What is WellSky Personal Care?
WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.
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Popular Features
- Patient billing (11)8.181%
- Charting / document management (11)8.181%
- Role-based permission levels (11)8.181%
- Task tracking (11)7.373%
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What is WellSky Personal Care?
WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.
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What is WellSky Personal Care?
WellSky Personal Care is a web-based operating platform for personal care agencies, presented as a solution for care delivery, caregiver management, and back-office operations. Its simplified interfaces for desktop and mobile helps agencies reduce operational burdens, improve the quality of care delivered, and grow businesses. With their partner integration ecosystem, WellSky Personal Care clients have access to third-party integrations that can power every aspect of their business. WellSky® Personal Care Family Room and caregiver portals coordinate members of a patient or client's care team. WellSky® Personal Care Home Connect APIs and analytic tools enable personal care agencies to standardize operations and make better, data-driven decisions for their business.
WellSky Personal Care Competitors
WellSky Personal Care Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.
AlayaCare, MatrixCare, and AxisCare Home Care Software are common alternatives for WellSky Personal Care.
Reviewers rate Coding highest, with a score of 10.
The most common users of WellSky Personal Care are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(25)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ClearCare is a versatile software solution that has been utilized by users across various industries for a wide range of purposes. One key use case of ClearCare is its robust scheduling function. Users have found this feature to be highly efficient and effective in managing employee schedules, ensuring that shifts are appropriately staffed and reducing scheduling conflicts. Additionally, ClearCare simplifies the process of onboarding new hires, allowing employers to monitor candidates' progress during the hiring process and ensuring a seamless transition for new employees.
Beyond scheduling, ClearCare also offers valuable features for marketing activities. Users have reported that the software allows them to organize and track referral sources, making marketing efforts more efficient and targeted. By maintaining business partner records and tracking marketing activities, ClearCare serves as a valuable database for businesses seeking to streamline their marketing processes.
Furthermore, ClearCare is not limited to just scheduling and marketing functions. It is employed across entire organizations to manage employee information, schedules, client details, and care plans. The software facilitates quick and easy communication between care team members, enhancing coordination and collaboration within the organization.
For home care companies specifically, ClearCare serves as a comprehensive solution for managing caregiver and client profiles. Caregivers can conveniently clock in and out using the mobile app, while recording shift details provides Client Managers with valuable insights. The software's analytics and reporting features further enable businesses to track important metrics and ensure everyone stays informed.
ClearCare's flexibility extends beyond its core functionalities. It supports franchises by managing schedules, billing, and payroll effectively. Additionally, the software's 24/7 access feature proves crucial for home care companies serving clients around the clock.
As businesses grow, customization becomes essential. ClearCare addresses this need by allowing easy customization of bill rates and pay rates for each client and caregiver.
Overall, ClearCare has proven to be a versatile tool that solves various challenges faced by organizations in different industries. From scheduling to marketing, from employee management to communication, the software offers a range of features that cater to diverse user needs.
Efficient and Comprehensive Scheduling: Users have praised ClearCare's scheduling process, stating that it is highly efficient and comprehensive. They appreciate being able to view all relevant client information in one screen, saving them time. The real-time management of changes in the care plan has also been highlighted as a positive aspect.
User-Friendly Interface: Reviewers find ClearCare to be user-friendly, mentioning that it is easy to make changes and learn new updates. They appreciate the clear and straightforward interface of the billing module, which provides detailed invoices for clients. The web-based nature of the software allows for easy access at any time, making it convenient for staffing purposes.
Billing and Payroll Features: Users express satisfaction with ClearCare's billing and payroll features. They find the system straightforward and easy to use, with multiple people in their office reviewing the numbers before exporting to ensure accuracy. The inclusion of a telephony system for caregivers to clock in and out adds an extra level of accuracy and verification for billing and payroll purposes.
Cumbersome Communication and Tracking: Some users have found the communication process and tracking in ClearCare to be cumbersome, especially during back and forth communication. Several reviewers have expressed difficulties with this aspect of the system.
Outdated CRM System: Users feel that ClearCare's CRM system needs updating to be more proactive and less focused on basic information collection and note taking. This sentiment has been shared by multiple reviewers who believe that the current system is not meeting their needs effectively.
Laggy Performance: The system's performance has been a major issue for some users, as they have experienced laggy and slow performance. This frustration with the system's speed has been mentioned by several reviewers.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
May 16, 2023
It does the trick
Score 6 out of 10
Vetted Review
Verified User
We use ClearCare/WellSky to run our home care company. We have both caregiver and client profiles housed within the system, we build out each client team, caregivers clock in and out using the mobile app, record what happened on their shift so our Client Managers have insight into each client's day-to-day, and the analytics/reporting within ClearCare/WellSky allows us to track metrics for all aspects of our business and keep everyone informed.
- Clients can be paired with their perfect caregiver(s) using the robust and fully customizable match criteria functionality
- The analytics/reporting feature not only has great standard dashboards, but it allows us to create our own dashboards tailored to our exact use case(s), pulling from almost any data point or metric within our platform
- They host quarterly webinars that update their users on the new features planned, what's being worked on right now, and things that have been fixed or improved
- There is no capability for a couples profile. The scheduling is challenging if you keep each person as a separate profile because it will muddy the hours data with duplicate shifts, and if you combine them into one profile for scheduling ease then you don't have fields for each person's age, DOB, health diagnosis, ADLs needed, etc. so their health information/record is combined
- There are a number of sloppy coding errors that make user experience not as pleasant as it could be. Despite our best efforts to bring attention to these bugs (which we have found and reported 32 of) currently 3 bugs are in "Product Analysis," 1 has been "Accepted for Development" and the other 28 were all closed out on May 10, 2021 and no further action is being taken.
- Our caregivers have a lot of issues with the mobile app not accepting their shift comments until they re-type and re-submit them multiple times - sometimes up to 8 times until it will accept the entry. But on our end it records each of those submissions so we have to manually delete the duplicates from the client's shift record.
32%
3.2
26%
2.6
N/A
N/A
30%
3.0
67.5%
6.8
43.33333333333333%
4.3
- POSITIVE IMPACT: We can access almost any metric related to the business and build reports that allow us to set goals, identify potential issues, maintain oversight, and automate workflows with the report scheduling
- NEGATIVE IMPACT: We've been dealing with the same software bugs for over 5 years now, they slow productivity, create room for user error, require workarounds to be created, you name it, just a lot of work to make the platform's shortcomings better since they refuse to do it for us
Everyone at our company uses ClearCare/WellSky in some capacity. Schedulers, caregivers, managers, administrators, CFO, CEO, directors, even client's and their families use the online portal that's available.
April 26, 2022
Functional and reliable
We use it for scheduling, on-boarding, and marketing. The scheduling function is very robust. I use it to organize and track referral sources for marketing purposes. It also makes tracking candidates' progress through the hiring process very easy.
- Tracks the value of referral sources, so we know how to best spend our marketing time and money.
- Scheduling and the ability to mass text caregivers.
- Could do a better job linking with online job boards.
- Personally I would like some be able to keep a work history of referral sources.
50%
5.0
72%
7.2
N/A
N/A
50%
5.0
67.5%
6.8
56.66666666666667%
5.7
- More efficient scheduling and communicating-sorry I don't have hard numbers.
We used Generations scheduling software for about 3 years before switching to ClearCare, and found it to be more robust and more functional in relation to our needs.
March 17, 2020
ClearCare--O.K. by me
We use ClearCare across the entire organization. It manages our employee info, schedules, client info, care plans, and allows us to communicate with our care team members quickly and easily. It allows us to maintain a database of business partners and keep records of all activities associated with marketing.
- Billing - provides detailed invoices for clients, exports into QuickBooks, and processes automatic payment
- Scheduling - aids in matching care team members to clients based on skill & need. Alerts on overtime and monitors authorization for those clients who receive care services through a third party such as Veterans Aid & Attendance or Area Agency on Aging which provides a limited number of hours.
- Care Planning - assessment information is entered for each client and appropriate tasks are assigned to the daily care plan.
- Tablet & Smartphone access is cumbersome and some functions simply don't work. In a 24/7 environment, we frequently have to access ClearCare after hours and on weekends when it's not convenient or even possible to get to a desktop.
- Multiple access - with the nomadic nature of the Care Team Member workforce, they go where the hours are. Their email may only be used in one ClearCare account, so if they change jobs and both current & previous employers utilize ClearCare, the new employer cannot use the Care Team Member's email address for communication. Same goes with Client email addresses, although this is a much less frequent concern as Clients rarely change providers (I have only experienced this twice where it was an issue).
36%
3.6
N/A
N/A
N/A
N/A
15%
1.5
40%
4.0
30%
3.0
- Potentially saving a office FTE, valued around $40k
Unknown
February 13, 2020
Solid software overall, not without its shortcomings
Score 8 out of 10
Vetted Review
Verified User
We use ClearCare to manage our schedules, billing, and payroll. Most franchises in our organization utilize this software. It has enabled us to access information 24/7 wherever we are after the office closes, which for a homecare company is crucial as we serve clients 24/7. We can easily customize each client/caregiver's bill/pay rate as the business grows.
- 24/7 Accessibility
- User-friendly platform
- System goes down every few months without warning.
- Safe mode should combat the system being down, but not every client/caregiver and their schedule is present in that backup system, rendering it largely useless in an emergency. Tech support is very slow to respond to issues like this. Expect 6-8 months before resolution if not longer.
63.33333333333333%
6.3
72.5%
7.3
N/A
N/A
76.66666666666667%
7.7
56.66666666666667%
5.7
40%
4.0
- I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.