Contentsquare

Formerly Clicktale

Valuable Video Recordings: Users find the video recordings of user sessions to be invaluable as they allow them to see the cursor movement, scrolling behavior, and how users find what they are looking for on a webpage. This feature is highly appreciated by many reviewers.

Insights from Heatmaps: The mouse hover heat map provides users with insights into where users are looking on the webpage, helping them identify areas where users may mistakenly think non-clickable items are clickable. Many users appreciate this feature and find it helpful in improving their website's usability.

Comprehensive Data Analysis: Users find ClickTale's data analysis capabilities extensive, allowing them to connect the dots and understand how sales have improved or dipped. The clear and logical presentation of data in ClickTale is highly appreciated by users as it helps them easily understand the information provided. Several reviewers have praised ClickTale for its comprehensive data analysis features.

Limited Access Rights: Some users have expressed frustration with the inability to grant others in their company restricted access rights, which has resulted in them being the sole point of contact for anything related to Clicktale.

Lack of Reporting Capabilities: Several reviewers have found Clicktale to be labor-intensive for gathering and analyzing data as it lacks the ability to build reports using quantitative data. This limitation has made it challenging for users to extract meaningful insights from the platform.

Restrictions on Gold Subscription Features: Many users have mentioned their disappointment with the lack of functionality available in Clicktale's gold subscription. They have stated that several desired features require an enterprise-level subscription, limiting their ability to fully leverage the tool's capabilities.