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Clicktools

Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus…

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Recent Reviews

I heart Clicktools

9 out of 10
December 23, 2015
We use it to deploy performance reviews and assessment to external partners and members. It is primarily managed and used by our …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (15)
    9.9
    99%
  • Changes to live survey (16)
    8.9
    89%
  • Multiple question types (16)
    8.9
    89%
  • Custom logo/branding (14)
    8.9
    89%
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Pricing

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Clicktools

Clicktools

N/A
Unavailable

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

westbrook partner demo Clicktools.mp4

YouTube

Clicktools - Customer Feedback Integrated with CRM

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

9
Avg 8.1
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Product Details

What is Clicktools?

Clicktools Video

Clicktools Overview

Clicktools Competitors

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, PG Forsta HX Platform, and InMoment XI Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(42)

Attribute Ratings

Reviews

(1-25 of 28)
Companies can't remove reviews or game the system. Here's why
April 04, 2019

Clicktools - 5*

Rebecca Hunt | TrustRadius Reviewer
Rebecca Hunt
Professional
Coca-Cola European Partners (Consumer Goods, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have found it is especially suited for staff surveys due to the fact that responses are anonymous so our staff feel they are able to comment in the knowledge that their responses are kept private. The ability to export results in a user-friendly format and custom build is a bonus, from my experience so far we haven't come across a scenario where it hasn't been suited but we are perhaps still in our infancy using the system.
December 11, 2015

Clicktools - Clicks not Code

Verified User
Team Lead in Information Technology
Computer Software Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure.
December 11, 2015

Engaging Surveys, and a Direct Salesforce Integration? Yes Please!

James Valent | TrustRadius Reviewer
James Valent
Support Director
MindTouch (Information Technology and Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Clicktools is well suited because of its ease of use. Users can get a survey set up in minutes, and once you have a custom object in Salesforce to post the data to you're in business. I see Clicktools as key to measuring our customers' health and satisfaction with our product.
December 10, 2015

Best survey app integrated with Salesforce

Verified User
Director in Other
Non-Profit Organization Management Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Integration with Salesforce, cost, ability to accept historic data, user-friendliness, report automation and technical support have been decision factors for us. There are plenty of cheaper alternatives. However, they do not have a comparable Salesforce integration, which was key.
December 03, 2015

Clicktools helps us support a global complex business and understand our customers

Verified User
Project Manager in Corporate
Leisure, Travel & Tourism Company, 10,001+ employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Clicktools will work well for companies that want to integrate and have a limited number of users governing the system. It will also work well for global companies requiring multi-language set up. I don't think it would work very well if if you wanted larger groups of people logging in, building surveys and deploying because you can't lock down who sees what contacts.
December 01, 2015

Clicktools integration with Salesforce is a PLUS

Michelle Pritchett, MBA | TrustRadius Reviewer
Michelle Pritchett, MBA
Technical Support Manager
T2 Systems (Computer Software, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Clicktools is most suited for Salesforce customers who want automatic integration with the software. I have offered our marketing company to utilize Clicktools and after they have reviewed it, they opted to use SurveyMonkey instead. I do not know the reason why they chose this route, but perhaps it was my history of attempting to launch and review data received on an independent survey (not integrated with Salesforce) and had struggled.
October 02, 2015

Clicktools is Fantastic!

Verified User
Vice-President in Other
Information Technology and Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for companies who want to measure customer satisfaction. It provides fantastic reporting where you can target weak areas in your support processes. It is a very valuable tool and I have been extremely impressed.
March 18, 2015

Clicktools offers seamless integration to your CRM system for capturing customer satisfaction

Stan W Jernberg | TrustRadius Reviewer
Stan W Jernberg
Service Program Manager
Grass Valley (Broadcast Media, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We chose Clicktools because of their easy of integration with the Salesforce CRM system. Having prior experience with gathering customer satisfaction surveys helped us in defining what we wanted from Clicktools.
February 25, 2015

Clicked "Yes" on Clicktools

Sherrie M. Carter | TrustRadius Reviewer
Sherrie M. Carter
Business Systems Analyst, Corporate IT Project Management Office
Blackbaud (Computer Software, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Understand your users. How will particular people use it? There are only a few standard Ct profiles and they need to match user activity. If you are using more than one sandbox, have a discussion about how to point to them.
April 11, 2014

Would highly recommend

Joy Wallis | TrustRadius Reviewer
Joy Wallis
Salesforce.com Administrator
Bigcommerce (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
This is not an inexpensive solution in comparison to the free and lower priced options, but for an enterprise company it is well worth the investment. The ease of use and simplicity of launch keeps it on the top of my list for those that have budget.
March 08, 2014

Been a while - but I remember good things!

Margaret Brown | TrustRadius Reviewer
Margaret Brown
Marketing Business Analyst
Recall (Construction, 1001-5000 employees)
Score 6 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is important to note that the survey administrator may not be a technical person. Having a tool that is still easy to manage is very important. Users don't want to have to spend time training on a new application in addition to the job they already perform. Being able to open the application and get right to work is important.
March 07, 2014

Clicktools recommended as a solid Salesforce solution

Keri McKiernan, CSM | TrustRadius Reviewer
Keri McKiernan, CSM
Senior Project Manager
SNL Financial (Information Services, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Clicktools works very well in a quick to market survey solution. If you are looking for a survey solution that integrates seamlessly with Salesforce, this is your best option. The point and click field mapping allows a Salesforce administrator to build and link surveys to Salesforce quickly. The interface allows you to be flexible and change look and feel on the fly.

Careful consideration needs to be made if you have a lot of surveys you need to manage, the interface gets cluttered quickly. Also, if you are a more advanced business user you need to consider setting up the Sandbox option which shows up with regular survey groups. Therefore, it can be easy to get confused if you are working on a production or sandbox instance.
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