Clicktools - 5*
Clicktools is currently used Europe-wide within Coca Cola European Partners but for GB we currently use if for generating survey …
Overview
What is Clicktools?
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Data export (15)9.999%
- Changes to live survey (16)8.989%
- Multiple question types (16)8.989%
- Custom logo/branding (14)8.989%
Pricing
N/A
Unavailable
What is Clicktools?
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
8 people also want pricing
Alternatives Pricing
What is SnapSurveys?
Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys…
What is Act-On?
Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.
Product Demos
westbrook partner demo Clicktools.mp4
YouTube
Clicktools - Customer Feedback Integrated with CRM
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Clicktools?
Clicktools Video
Clicktools Overview
Clicktools Competitors
Clicktools Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.
The most common users of Clicktools are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(42)Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
April 04, 2019
Clicktools - 5*
- Clicktools has given us the ability to embed custom scripts into specific accounts with a bespoke set of questions that we want to gather responses to.
- The reporting per script is good and the ability to custom build means we can pick out the most vital responses that we are trying to get to.
- In terms of investments I can't answer that question but I imagine the ability to perform these bespoke scripts is time-saving.
May 01, 2018
Gets the job done, but the interface needs help
- I cannot speak specifically to ROI. The tool technically works, but it takes awhile to understand how to build a survey and process responses, simply due to the design.
December 23, 2015
I heart Clicktools
Score 9 out of 10
Vetted Review
Verified User
- Better customer service
- Increased report ability on performance measures
- Better tracking of compliance items
December 15, 2015
Our go-to tool
- Improved customer service as a result of polling what our customers truly value.
- Improved employee morale - we took the results and rewarded employees based on their reviewed performance.
- Gathered data on new products so we could gauge effectiveness and areas for improvement.
December 11, 2015
Clicktools - Clicks not Code
- Better customer service, input from our satisfaction surveys is used to continuously improve our interaction with our customers and provide feedback to our team members.
- The ability to change survey questions through clicks and not code is a big advantage. Reduces the stress on our IT department and helps us turn around requests quicker.
- Adds a level of professionalism in our interactions with our customers.
December 11, 2015
Well worth using Clicktools!
- We've been able to coach some of our reps to provide better service, and our clients are much happier to see the responses we receive.
December 11, 2015
Engaging Surveys, and a Direct Salesforce Integration? Yes Please!
- Clicktools has had a positive impact on our NPS. Thanks to robust survey capabilities, we capture a lot of survey data from our customers so that we can truly understand their health.
- Clicktools also really helps our internal teams understand how MindTouch Support is making our customers delighted. Internal communication? Thanks Clicktools!
December 10, 2015
Best survey app integrated with Salesforce
- Increased employee efficiency: due to the fact that it links to the Salesforce, it saves time to update our stakeholder records. It is, at least, a 100% ROI.
- Better customer service. The data we collect help us improve our operations. It is hard thought to estimate the role of Clicktools in the retention of our clients.
- Better customer service.
- Better customer issue visibility.
December 07, 2015
Salesforce Automation!
- All around helps my business due to the Salesforce automation!
December 05, 2015
ClickTools + Salesforce = :-)
- The NPS Survey project has been invaluable to management in proactively addressing customer needs and issues.
- The NPS Survey project has guided product development features and deployment schedules.
- Product User surveys have enabled professional services to gain visibility on customer project issues faster than before, and address them with key stakeholders.
December 04, 2015
Clicktools helps us deliver a Customer Experience second to none
- Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
- Using alerts to notify our account managers when we have received a concerning response has enabled us to act quicker thus helping improve client retention.
- Clicktools has given us the ability to globally govern survey content and make comparisons across brands and countries.
December 02, 2015
Using ClickTools with Salesforce at Fight CRC
- The recent use of the product for my contact form has saved me hours each week in eliminating the Salesforce management of the web to lead process.
December 01, 2015
Clicktools integration with Salesforce is a PLUS
- The surveys integrated with Salesforce cases allow us to gauge the service offered.
October 02, 2015
Clicktools is Fantastic!
- Positive impact. It allows us to improve our knowledge, create a better customer experience therefore retaining our customers.
June 29, 2015
Gets the job done
Score 7 out of 10
Vetted Review
Verified User
- The ROI has been good - we use surveys to determine what kind of campaigns people will respond to, what kinds of products they may find useful for future development, as well as how satisfied our current customers are
June 03, 2015
Great for admins, not so much for cosmetics
Score 6 out of 10
Vetted Review
Verified User
- Better customer service
- increased knowledge of customer needs, wants, and frustrations
March 18, 2015
Clicktools offers seamless integration to your CRM system for capturing customer satisfaction
Score 10 out of 10
Vetted Review
Verified User
- Being able to gather customer feedback globally has allowed us to respond more quickly to specific needs within geographies. Having a database of historical Customer Satisfaction data to draw on provides more credibility when going to executive management for resource needs. With the assistance of Clicktools, we have adopted the "NPS" ("Net Promoter" Score) concept that is an industry standard for measuring overall Customer Satisfaction. "I would recommend Grass Valley based on this service experience" is on all surveys and we use the ratings (scale 1-10) of this response as our NPS and to gauge how well we are doing overall.
February 25, 2015
Clicked "Yes" on Clicktools
Score 9 out of 10
Vetted Review
Verified User
- Customer Support has driven the adoption and maintenance of this product over consideration of other products. it works reliably and cost effectively.
- We find that the email functionality is very convenient. When a case is closed, the customer immemdiately receives the survey. Response rates are very high when the survey is sent quickly.
- Salesforce integration enables our IT team to easily manage the app.
December 04, 2014
Mapping survey answers into SFDC is big time saver.
Score 9 out of 10
Vetted Review
Verified User
- Reduction in staff time for transferring survey responses back into the CRM. A task that would normally take 1 hour is now accomplished in minutes.
April 11, 2014
Would highly recommend
Score 10 out of 10
Vetted Review
Verified User
- Customer satisfaction is the main thing we track, and Clicktools has helped us know what customers feel about each interaction
- Feedback on specific reps/tickets has allowed us to see which styles work best and help coach the team
March 08, 2014
Been a while - but I remember good things!
Score 6 out of 10
Vetted Review
Verified User
- Greater lead conversion for proespects
- Better communication with customers
- More accurate data to report to management
March 07, 2014
Clicktools recommended as a solid Salesforce solution
Score 8 out of 10
Vetted Review
Verified User
- Clicktools has helped us capture our increased customer satisfaction with our company's support process
- Clicktools has allowed us to have a very small cost to maintain the system
- Clicktools allows us to be flexible to meet business needs and go to market with a new survey in
March 01, 2014
Versatile and Robust Survey Solution
Score 8 out of 10
Vetted Review
Verified User
- By getting the pulse on customers, we are able to pivot, gain insight on customer issues, and measure progress on key metrics
- By using the web to case functionality along with Salesforce workflows, we have been able to go to a paperless RMA system. Previously our customers were required to fax in a form to start the process. Now they simply complete a form online and obtain an RMA number along with instructions on how to ship their product in, immediately.
- Overall we can provide better customer service and gain quantitative analysis on customer satisfaction and rep behaviors.