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Clicktools

Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus…

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Recent Reviews

I heart Clicktools

9 out of 10
December 23, 2015
We use it to deploy performance reviews and assessment to external partners and members. It is primarily managed and used by our …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (15)
    9.9
    99%
  • Changes to live survey (16)
    8.9
    89%
  • Multiple question types (16)
    8.9
    89%
  • Custom logo/branding (14)
    8.9
    89%
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Pricing

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N/A
Unavailable

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

8 people also want pricing

Alternatives Pricing

What is SnapSurveys?

Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys…

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Product Demos

westbrook partner demo Clicktools.mp4

YouTube

Clicktools - Customer Feedback Integrated with CRM

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

9
Avg 8.1
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Product Details

What is Clicktools?

Clicktools Video

Clicktools Overview

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, PG Forsta HX Platform, and InMoment XI Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(42)

Attribute Ratings

Reviews

(1-16 of 16)
Companies can't remove reviews or game the system. Here's why
April 04, 2019

Clicktools - 5*

Rebecca Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
83.33333333333334%
8.3
Survey templates
70%
7.0
Themes
90%
9.0
Custom logo/branding
90%
9.0
Survey Content (3)
90%
9.0
Changes to live survey
90%
9.0
Question design help
90%
9.0
Multiple question types
90%
9.0
Survey Logic (1)
80%
8.0
Survey logic flexibility
80%
8.0
Survey Reporting & Analytics (5)
96%
9.6
Response tracking
100%
10.0
Data export
100%
10.0
Standard reports
90%
9.0
Custom reports
100%
10.0
Analytics
90%
9.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (1)
80%
8.0
Respondent restrictions
80%
8.0
Survey Administration & Security (2)
90%
9.0
Access controls
90%
9.0
Compliance
90%
9.0
Joshua Henke | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
53.33333333333333%
5.3
Survey templates
60%
6.0
Themes
50%
5.0
Custom logo/branding
50%
5.0
Survey Content (3)
60%
6.0
Changes to live survey
60%
6.0
Question design help
60%
6.0
Multiple question types
60%
6.0
Survey Logic (1)
70%
7.0
Survey logic flexibility
70%
7.0
Survey Reporting & Analytics (5)
70%
7.0
Response tracking
70%
7.0
Data export
70%
7.0
Standard reports
70%
7.0
Custom reports
70%
7.0
Analytics
70%
7.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
65%
6.5
Access controls
60%
6.0
Compliance
70%
7.0
December 15, 2015

Our go-to tool

Lauren Maunder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
90%
9.0
Survey templates
90%
9.0
Themes
90%
9.0
Custom logo/branding
90%
9.0
Survey Content (3)
93.33333333333334%
9.3
Changes to live survey
90%
9.0
Question design help
90%
9.0
Multiple question types
100%
10.0
Survey Logic (1)
80%
8.0
Survey logic flexibility
80%
8.0
Survey Reporting & Analytics (5)
74%
7.4
Response tracking
80%
8.0
Data export
80%
8.0
Standard reports
70%
7.0
Custom reports
70%
7.0
Analytics
70%
7.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (1)
80%
8.0
Respondent restrictions
80%
8.0
Survey Administration & Security (2)
100%
10.0
Access controls
100%
10.0
Compliance
100%
10.0
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
93.33333333333334%
9.3
Survey templates
90%
9.0
Themes
90%
9.0
Custom logo/branding
100%
10.0
Survey Content (3)
100%
10.0
Changes to live survey
100%
10.0
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
90%
9.0
Survey logic flexibility
90%
9.0
Survey Reporting & Analytics (5)
70%
7.0
Response tracking
80%
8.0
Data export
100%
10.0
Standard reports
90%
9.0
Custom reports
N/A
N/A
Analytics
80%
8.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
45%
4.5
Access controls
90%
9.0
Compliance
N/A
N/A
Richard Reiter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
N/A
N/A
Survey templates
N/A
N/A
Themes
N/A
N/A
Custom logo/branding
N/A
N/A
Survey Content (3)
46.66666666666667%
4.7
Changes to live survey
60%
6.0
Question design help
N/A
N/A
Multiple question types
80%
8.0
Survey Logic (1)
70%
7.0
Survey logic flexibility
70%
7.0
Survey Reporting & Analytics (5)
20%
2.0
Response tracking
N/A
N/A
Data export
100%
10.0
Standard reports
N/A
N/A
Custom reports
N/A
N/A
Analytics
N/A
N/A
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
N/A
N/A
Access controls
N/A
N/A
Compliance
N/A
N/A
James Valent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
26.666666666666664%
2.7
Survey templates
N/A
N/A
Themes
N/A
N/A
Custom logo/branding
80%
8.0
Survey Content (3)
100%
10.0
Changes to live survey
100%
10.0
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
N/A
N/A
Survey logic flexibility
N/A
N/A
Survey Reporting & Analytics (5)
40%
4.0
Response tracking
100%
10.0
Data export
100%
10.0
Standard reports
N/A
N/A
Custom reports
N/A
N/A
Analytics
N/A
N/A
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
50%
5.0
Access controls
100%
10.0
Compliance
N/A
N/A
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
56.66666666666667%
5.7
Survey templates
N/A
N/A
Themes
80%
8.0
Custom logo/branding
90%
9.0
Survey Content (3)
86.66666666666666%
8.7
Changes to live survey
100%
10.0
Question design help
70%
7.0
Multiple question types
90%
9.0
Survey Logic (1)
80%
8.0
Survey logic flexibility
80%
8.0
Survey Reporting & Analytics (4)
60%
6.0
Response tracking
N/A
N/A
Data export
100%
10.0
Standard reports
80%
8.0
Custom reports
60%
6.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
15%
1.5
Access controls
30%
3.0
Compliance
N/A
N/A
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
83.33333333333334%
8.3
Survey templates
90%
9.0
Themes
60%
6.0
Custom logo/branding
100%
10.0
Survey Content (3)
100%
10.0
Changes to live survey
100%
10.0
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
80%
8.0
Survey logic flexibility
80%
8.0
Survey Reporting & Analytics (5)
78%
7.8
Response tracking
100%
10.0
Data export
100%
10.0
Standard reports
100%
10.0
Custom reports
N/A
N/A
Analytics
90%
9.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
100%
10.0
Access controls
100%
10.0
Compliance
100%
10.0
December 07, 2015

Salesforce Automation!

Kimberly Devane | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance
N/A
N/A
Survey Content (3)
100%
10.0
Changes to live survey
100%
10.0
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
70%
7.0
Survey logic flexibility
70%
7.0
Survey Reporting & Analytics (5)
100%
10.0
Response tracking
100%
10.0
Data export
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Analytics
100%
10.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (1)
100%
10.0
Respondent restrictions
100%
10.0
Survey Administration & Security (1)
100%
10.0
Access controls
100%
10.0
Gary Fusco | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
90%
9.0
Survey templates
90%
9.0
Themes
90%
9.0
Custom logo/branding
90%
9.0
Survey Content (3)
83.33333333333334%
8.3
Changes to live survey
80%
8.0
Question design help
70%
7.0
Multiple question types
100%
10.0
Survey Logic (1)
N/A
N/A
Survey logic flexibility
N/A
N/A
Survey Reporting & Analytics (4)
75%
7.5
Response tracking
100%
10.0
Data export
80%
8.0
Standard reports
60%
6.0
Custom reports
60%
6.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution
N/A
N/A
Survey Administration & Security (1)
70%
7.0
Access controls
70%
7.0
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
96.66666666666666%
9.7
Survey templates
100%
10.0
Themes
90%
9.0
Custom logo/branding
100%
10.0
Survey Content (3)
100%
10.0
Changes to live survey
100%
10.0
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
90%
9.0
Survey logic flexibility
90%
9.0
Survey Reporting & Analytics (5)
90%
9.0
Response tracking
90%
9.0
Data export
90%
9.0
Standard reports
90%
9.0
Custom reports
90%
9.0
Analytics
90%
9.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
50%
5.0
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
100%
10.0
Survey Administration & Security (2)
100%
10.0
Access controls
100%
10.0
Compliance
100%
10.0
Katie Meeker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
33.333333333333336%
3.3
Survey templates
N/A
N/A
Themes
N/A
N/A
Custom logo/branding
100%
10.0
Survey Content (3)
66.66666666666667%
6.7
Changes to live survey
100%
10.0
Question design help
N/A
N/A
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (5)
100%
10.0
Response tracking
100%
10.0
Data export
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Analytics
100%
10.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
N/A
N/A
Access controls
N/A
N/A
Compliance
N/A
N/A
Score 9 out of 10
Vetted Review
ResellerIncentivized
Survey Format & Appearance (3)
60%
6.0
Survey templates
50%
5.0
Themes
50%
5.0
Custom logo/branding
80%
8.0
Survey Content (3)
63.33333333333333%
6.3
Changes to live survey
80%
8.0
Question design help
50%
5.0
Multiple question types
60%
6.0
Survey Logic (1)
90%
9.0
Survey logic flexibility
90%
9.0
Survey Reporting & Analytics (5)
60%
6.0
Response tracking
70%
7.0
Data export
60%
6.0
Standard reports
60%
6.0
Custom reports
60%
6.0
Analytics
50%
5.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (1)
80%
8.0
Respondent restrictions
80%
8.0
Survey Administration & Security (1)
60%
6.0
Access controls
60%
6.0
Michael Sola | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
63.33333333333333%
6.3
Survey templates
60%
6.0
Themes
60%
6.0
Custom logo/branding
70%
7.0
Survey Content (3)
80%
8.0
Changes to live survey
80%
8.0
Question design help
80%
8.0
Multiple question types
80%
8.0
Survey Logic
N/A
N/A
Survey Reporting & Analytics (5)
50%
5.0
Response tracking
60%
6.0
Data export
50%
5.0
Standard reports
30%
3.0
Custom reports
40%
4.0
Analytics
70%
7.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution
N/A
N/A
Survey Administration & Security (1)
80%
8.0
Access controls
80%
8.0
Michelle Pritchett, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
50%
5.0
Survey templates
50%
5.0
Themes
50%
5.0
Custom logo/branding
50%
5.0
Survey Content (3)
90%
9.0
Changes to live survey
90%
9.0
Question design help
90%
9.0
Multiple question types
90%
9.0
Survey Logic (1)
80%
8.0
Survey logic flexibility
80%
8.0
Survey Reporting & Analytics (5)
20%
2.0
Response tracking
100%
10.0
Data export
N/A
N/A
Standard reports
N/A
N/A
Custom reports
N/A
N/A
Analytics
N/A
N/A
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
45%
4.5
Access controls
90%
9.0
Compliance
N/A
N/A
October 02, 2015

Clicktools is Fantastic!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Survey Format & Appearance (3)
100%
10.0
Survey templates
100%
10.0
Themes
100%
10.0
Custom logo/branding
100%
10.0
Survey Content (3)
100%
10.0
Changes to live survey
100%
10.0
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (5)
100%
10.0
Response tracking
100%
10.0
Data export
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Analytics
100%
10.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
100%
10.0
Vendor-offered crowdsourcing
100%
10.0
Respondent restrictions
100%
10.0
Survey Administration & Security (2)
100%
10.0
Access controls
100%
10.0
Compliance
100%
10.0
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