Clicktools

Clicktools

Score 10.0 out of 10
Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus...
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Recent Reviews

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Popular Features

View all 16 features
  • Data export (15)
    9.9
    99%
  • Changes to live survey (16)
    8.9
    89%
  • Multiple question types (16)
    8.9
    89%
  • Custom logo/branding (14)
    8.9
    89%

Video Reviews

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Pricing

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What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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6 people want pricing too

Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Mailchimp?

MailChimp is an SMB-oriented email platform. A free account is offered with a 500 subscriber limit and with a limit of 3000 sends. There are various pricing models above 500 subscribers.

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Product Demos

Clicktools Overview
01:15
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3Avg 7.7

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

9Avg 8.0
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Product Details

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

Clicktools Video

Clicktools Overview

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, Forsta, and InMoment Experience Intelligence (XI) Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-6 of 6)
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Score 10 out of 10
Vetted Review
Verified User
Honestly the need for technical support has been minimal. Clicktools plain and simply works. Other than a few setup and configuration questions when we first signed on several years ago we've not had the need or requirement for technical support services. The tool is extremely easy to use. Surveys can be built quickly and integrating them into salesforce.com is a very straightforward process. In the 4 years that we have been running Clicktools we've never encountered an issue.
Score 10 out of 10
Vetted Review
Verified User
I had a survey go out to thousands of customers and had MANY question conditions. JP helped me with the survey but I had many customers emailing back saying it was not working. This was after hours and support did get back with me to assist while I was already driving home. They helped me and it saved us from upsetting many customers.
June 29, 2015

Gets the job done

Jennifer Robertson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I could not figure out how to remove the back button from the survey. So, I contacted support. They sent me the script I needed to remove the back button, and it worked! The only bummer is that it actually takes script to remove the back button. It seems to me that should be regular functionality.
Kristi Eide | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I was working in a complex CRM integration and we currently do not pay for support (we just have basic support). Clicktools staff was on the phone, doing multiple phone calls, emails, and GoToMeetings to help solve the problem with the SF admin and myself. The representative helping us was joking around and didn't make us feel like we were wasting their time and more importantly, didn't make us feel like idiots for not being able to figure it out (nothing worse than condescending support staff). ALSO, as a ClickTools customer, they reach out to you before major conventions (like Dreamforce in San Francisco each year) and invite you to their Customer Appreciation Events and take care of while there. It's great to see loyalty to you as a customer for using their product (b/c they realize you do have a choice in which vendor you go with and they appreciate you).
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