Salesforce Automation!
Rating: 10 out of 10
December 07, 2015
KD
Vetted Review
Verified User
2 years of experience
Every time I create a survey, I usually call in for help before it goes live. They always give great pointers!
Overview
What is Clicktools?
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus…
Learn from top reviewers
Clicktools - 5*
Rating: 9 out of 10
April 4, 2019Clicktools is currently used Europe-wide within Coca Cola European Partners but for GB we currently use if for generating survey questionnaires that are then linked to specifi...
Gets the job done, but the interface needs help
Rating: 6 out of 10
May 1, 2018We primarily use it for internal surveys, specifically from within Salesforce, getting feedback on the quality of our departments' work and to rank the projects other teams wo...
Joshua Henke
Analyst - Information Technology
Senior Netsuite Architect / Developer
Q2ebanking
1 year of experienceOur go-to tool
Rating: 8 out of 10
December 15, 2015It is being used by one lead in each region. It allows us to collect comprehensive data from our customers and use it as a tool to demonstrate the effectiveness of our trainin...
Engaging Surveys, and a Direct Salesforce Integration? Yes Please!
Rating: 9 out of 10
December 11, 2015MindTouch utilizes ClickTools to track extremely valuable survey data provided as a result of a successful Support case close. Once we have the survey data, we leverage ClickT...
Clicktools helps us deliver a Customer Experience second to none
Rating: 10 out of 10
December 4, 2015iCIMS uses Clicktools across the entire organization to streamline the survey process. From a bi-annual Net Promoter Score (NPS) survey, to event triggered customer satisfacti...
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
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What is Clicktools?
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Qualtrics?
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What is Intuit Mailchimp?
Mailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.
Product Demos
westbrook partner demo Clicktools.mp4
YouTube
Clicktools - Customer Feedback Integrated with CRM
YouTube
Features
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Product Details
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What is Clicktools?
Clicktools Video
Clicktools Overview
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Clicktools Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.
The most common users of Clicktools are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 6)
Gets the job done
Rating: 7 out of 10
June 29, 2015
JR
Vetted Review
Verified User
1 year of experience
I could not figure out how to remove the back button from the survey. So, I contacted support. They sent me the script I needed to remove the back button, and it worked! The only bummer is that it actually takes script to remove the back button. It seems to me that should be regular functionality.
Clicked "Yes" on Clicktools
Rating: 9 out of 10
February 25, 2015
SM
Vetted Review
Verified User
2.5 years of experience
Yes. Support has called me after hours to show me how to solve a problem when I was up against a deadline.
Clicktools + Salesforce = Great Combo
Rating: 7 out of 10
November 07, 2013
KE
Vetted Review
Verified User
2 years of experience
I was working in a complex CRM integration and we currently do not pay for support (we just have basic support). Clicktools staff was on the phone, doing multiple phone calls, emails, and GoToMeetings to help solve the problem with the SF admin and myself. The representative helping us was joking around and didn't make us feel like we were wasting their time and more importantly, didn't make us feel like idiots for not being able to figure it out (nothing worse than condescending support staff). ALSO, as a ClickTools customer, they reach out to you before major conventions (like Dreamforce in San Francisco each year) and invite you to their Customer Appreciation Events and take care of while there. It's great to see loyalty to you as a customer for using their product (b/c they realize you do have a choice in which vendor you go with and they appreciate you).
Clicktools - Clicks not Code
Rating: 10 out of 10
December 11, 2015
Vetted Review
Verified User
4 years of experience
Honestly the need for technical support has been minimal. Clicktools plain and simply works. Other than a few setup and configuration questions when we first signed on several years ago we've not had the need or requirement for technical support services. The tool is extremely easy to use. Surveys can be built quickly and integrating them into salesforce.com is a very straightforward process. In the 4 years that we have been running Clicktools we've never encountered an issue.