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Clicktools

Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus…

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Recent Reviews

I heart Clicktools

9 out of 10
December 23, 2015
We use it to deploy performance reviews and assessment to external partners and members. It is primarily managed and used by our …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (15)
    9.9
    99%
  • Changes to live survey (16)
    8.9
    89%
  • Multiple question types (16)
    8.9
    89%
  • Custom logo/branding (14)
    8.9
    89%
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Pricing

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N/A
Unavailable

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

8 people also want pricing

Alternatives Pricing

What is SnapSurveys?

Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys…

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Product Demos

westbrook partner demo Clicktools.mp4

YouTube

Clicktools - Customer Feedback Integrated with CRM

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

9
Avg 8.1
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Product Details

What is Clicktools?

Clicktools Video

Clicktools Overview

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, PG Forsta HX Platform, and InMoment XI Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(42)

Attribute Ratings

Reviews

(1-12 of 12)
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December 23, 2015

I heart Clicktools

Sofia Angelo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I am relatively sure we will renew with click tools as long as a better/more affordable product does not come on the market. It is unlikely that we will not renew.
June 29, 2015

Gets the job done

Jennifer Robertson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Price and functionality. We do not need a robust survey engine. A lot of survey companies take it to a very high level - higher than we need. We just need to be able to send out surveys, use skip logic, and sync to SFDC.
Sherrie M. Carter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Salesforce integration and value for the money. With each release, Clicktools has gotten easier and more feature rich. The early rap on clicktools was that it was hard/confusing to build a survey. I think that objection is largely gone. Understanding what has been sent and who has responded is easy. Reports are clear and the SFDC integration controls access and information distribution. I have needed support assistance several times for setting up scoring systems and broken links. Their Support has been extremely responsive. I have never waited more than two hours for help -usually it's just a few minutes.
Margaret Brown | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Not having to train on another tool is important. We already have experience with Clicktools and an established business partnership. Although I am not a decision maker for product purchases, I would support renewing with Clicktools if asked. Also, if customers are familiar with that look and feel I would keep it the same.
Keri McKiernan, CSM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Clicktools has a very low cost for the high value it provides. Once integrated it is a very "leave it and forget it" solution. It integrates very fast and well with Salesforce. The low annual cost provides a large value to the company. We are very happy with this solution.
Score 8 out of 10
Vetted Review
Verified User
Our business processes are built around some of the Clicktools forms and our systems of customer satisfaction measurement depends on the surveys. We have invested heavily in building our these processes, surveys, and training employees around them. Clicktools will continue to innovate and release new features that we can leverage to improve our business.
Score 9 out of 10
Vetted Review
Verified User
We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
Kristi Eide | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Switching to a new tool is a hassle and there is nothing about Clicktools (other than it is a little pricey for what we need) that we are unhappy with. We evaluated many tools before selecting Clicktools and there are not many out there that seamlessly integrate with Salesforce as well as Clicktools does. This tool also gave us many more options that the free (and some paid) options out there.
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