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Cloud 9 Software

Cloud 9 Software

Overview

What is Cloud 9 Software?

Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and…

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Recent Reviews

TrustRadius Insights

Cloud 9 Software has become a trusted tool for many users due to its ease of navigation and the abundance of useful features. Users …
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We're on Cloud 9

10 out of 10
October 26, 2023
Cloud 9 is a practice management tool that allows users to seamlessly track patients and their progress. We are able to use this cloud …
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Cloud 9 review

9 out of 10
October 09, 2023
Cloud 9 has everything we can ask for from a patient and healthcare practice facility. Great reports, I love the Data Miner feature which …
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I love Cloud 9

10 out of 10
August 11, 2023
We use Cloud 9 for Orthodontics. This software is easy to navigate, it has a lot of great features. The photo format and all of the boxes …
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On Cloud 9 with Cloud 9

9 out of 10
June 07, 2023
Cloud 9 Software is what we use for our patient database. We use it for charting, financials, scheduling, etc. It's super simple to check …
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Cloud 9 review

10 out of 10
March 03, 2021
We switched over to Cloud 9 [Software in] December of 2019 and we have never looked back. It is a web based software and our office …
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Cloud9 user

8 out of 10
January 16, 2021
We use it for our business practice management software. Our whole office of 9 employees use it! We use it for billing, charting, and all …
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Reviewer Pros & Cons

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Product Details

What is Cloud 9 Software?

Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from all across North America. They further state practices switching to Cloud 9 gain immediate benefits of scalability and accessibility while keeping their total cost of ownership low.

Cloud 9 Software Features

  • Supported: Customizable scheduling
  • Supported: Browser-based (hardware agnostic)
  • Supported: Patient spotlight for tracking new patients
  • Supported: Imaging
  • Supported: Unlimited responsible parties and insurance plans
  • Supported: Electronic insurance filing
  • Supported: Automatic credit card and ACH drafting and posting

Cloud 9 Software Competitors

Cloud 9 Software Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Cloud 9 Software has become a trusted tool for many users due to its ease of navigation and the abundance of useful features. Users appreciate the software's ability to streamline business practice management, including tasks such as billing, charting, and managing patient images. Being cloud-based, Cloud 9 allows for convenient access from anywhere with an internet connection. The customer service provided by the company is highly regarded, with users describing them as helpful and responsive. One of the standout features of Cloud 9 is its user-friendly interface and fast performance, which is crucial for the fast-paced environment of an orthodontic practice. This software has significantly improved office efficiency, resulting in faster operations. Users particularly value how simple it is to check patients in, schedule appointments, and manage financial contracts.

In addition to these benefits, Cloud 9's cloud-based nature makes it an ideal choice for multi-office practices as it enables seamless management of patient accounts and appointments across different locations. Integration with popular credit card processors and the ability to facilitate auto payment setup are additional strengths of this software. With Cloud 9, networking and server-related issues become a thing of the past, making it easy to access printers and scanners across multiple offices. The modern and approachable nature of Cloud 9 means that it can be used from various locations without any hassle. Another feature that users appreciate is the ability to generate comprehensive reports and utilize the Data Miner feature for data analysis and forecasting purposes. Overall, Cloud 9 Software provides a robust solution for orthodontic practice management with its user-friendly interface, efficient performance, convenient accessibility, and helpful customer service.

Helpful Photo Format Tabs: Many users have found the photo format tabs for appointments to be a helpful and efficient feature, allowing them to easily organize and manage their appointments in an organized manner. This feature streamlines the scheduling process and contributes to improved productivity.

Easy Schedule Feature: Several reviewers appreciate the software's easy schedule feature, which enables them to quickly set up and efficiently manage their schedule without any hassle or complications. The intuitive interface of this feature simplifies the task of creating and modifying schedules, saving users valuable time.

Cloud-Based Performance: The cloud-based nature of the software has garnered praise from users, as it consistently provides fast performance compared to their previous practice software. This seamless performance ensures smooth workflow efficiency and enhances overall user experience. With instant access to patient records from anywhere, healthcare professionals can handle emergencies promptly and effectively.

Limited customization options: Some users have expressed dissatisfaction with the limited customization options in the product. They feel that there should be more icons and features available for easier navigation, as well as the ability to leave notes for themselves within the product.

Lack of comprehensive reporting capabilities: Several reviewers have mentioned that they would like to see additional reporting capabilities in the product. They believe that more reports related to employee management would be beneficial, allowing them to track performance and make informed decisions.

Difficulty with photo editing: A number of users have found it challenging to edit photos within the product. They wish for a more user-friendly interface and streamlined process when it comes to editing images, as some find it time-consuming and cumbersome.

Users have made several recommendations for Cloud 9 based on their experiences. Firstly, some users suggest utilizing third-party vendors for additional features such as online forms, blast emails, and reminders. Secondly, users highly recommend reaching out to the tech support team for assistance. Finally, users recommend making the switch to Cloud 9 without delay, as they find it to be an effective and secure solution for patient record management. Overall, these recommendations highlight the flexibility of Cloud 9 in terms of integrating third-party services, the importance of seeking technical support when needed, and the positive experience of users with regards to managing patient records securely.

Attribute Ratings

Reviews

(1-8 of 8)
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October 26, 2023

We're on Cloud 9

Score 10 out of 10
Vetted Review
Verified User
Cloud 9 is a practice management tool that allows users to seamlessly track patients and their progress. We are able to use this cloud based product from any of our locations, as well as from the comfort of home when needed. It is modern and easily one of the most approachable software products I have ever used.
  • Customer service
  • Troubleshooting
  • Updates
  • Glitches are frequent
  • Better initial training
I was having a difficult time creating letters and having the questionnaire port over the correct exam results. The IT team was able to help walk me through adjusting what needed to be done. I was able to chat with them via their online portal.
October 09, 2023

Cloud 9 review

Score 9 out of 10
Vetted Review
Verified User
Cloud 9 has everything we can ask for from a patient and healthcare practice facility. Great reports, I love the Data Miner feature which allows me to extrapolate data points to pickup trends and/or forecast the next year.
  • Real-time View
  • No lagging/Buffering
  • A few more reports regarding Employees
  • Better employee management
August 11, 2023

I love Cloud 9

Score 10 out of 10
Vetted Review
Verified User
We use Cloud 9 for Orthodontics. This software is easy to navigate, it has a lot of great features. The photo format and all of the boxes you can check off for the appointments so you don’t have to type in everything are great. I would like to see more updates in the future.
  • Photo format
  • Tabs for appointments
  • Easy schedule
  • Add more icons
  • Have a tab that you can leave notes for yourself
  • Add an IPR tab to the chart, not just in the aligner tab
Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.
Score 9 out of 10
Vetted Review
Verified User
Cloud 9 Software is what we use for our patient database. We use it for charting, financials, scheduling, etc. It's super simple to check patients in and schedule appointments with just a click. Financial contracts are simple to enter as well, and you can print ledgers and make corrections and adjustments in just a few simple steps. We have 3 offices, and this cloud based orthodontic software is amazing. We switched from OrthoTrac, and we have been happy from the amazing week of training through all the changes and help available at our fingertips!
  • Awesome support via chat and phone
  • Rewards program
  • Cloud based
  • Multiple ways to do each task
  • Personal customer experience
  • User friendly software
  • Offer online classes and yearly meetings
  • Platform to make changes and requests - yes they implement the ideas frequently as well
  • The training staff was outstanding!
  • Ease of ledger corrections
  • More reports
Excellent for orthodontic practices. We have 3 locations, and this software works well for us! We are able to access patient info quickly and simultaneously no matter which location we are at. The support staff is just a click away online. We switched from OrthoTrac and love the Cloud based software with no nightly back ups and ease of using the software from checking in with just a click to scheduling in just one easy step! Chris and the team were amazing in getting us changed over, and the support team is always available for any questions along the way!
March 03, 2021

Cloud 9 review

Score 10 out of 10
Vetted Review
Verified User
We switched over to Cloud 9 [Software in] December of 2019 and we have never looked back. It is a web based software and our office absolutely loves it! It's very user friendly and runs fast for our growing fast paced practice. It's important for a practice like ours due to the quantity of patients we see a day! It's very important that the practice software we use is very efficient due to our patient load.
  • It's web based so it's very fast compared to our last practice software.
  • Tech support at Cloud 9 is excellent and always available when you need help.
  • Very user friendly.
  • I wish the check out process could be a little more simplified.
  • I feel I do a lot more clicking with the mouse with opening and closing screens.
  • When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.
Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
Score 9 out of 10
Vetted Review
Verified User
Cloud 9 Software is used as our orthodontic practice management software. As a cloud-based program, it makes incorporating all three of our offices a snap. Any one of our offices can manage patient accounts or appointments from another office, or from their home. Cloud 9 integrates with the most popular credit card processors and makes auto payment set up a breeze, even if you wish to use a non-integrated vendor. Because it is a web-based program, there are no networking snags or server issues, and you can run Cloud 9 on direct-connected or Wi-Fi connections to the internet. Even printers and scanners can be accessed across all offices with little IT knowledge. This software is perfect for people who expect a high-tech solution for the orthodontic practice, with little need for high-cost IT.
  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
  • Some label printing functions are not user-friendly.
  • Sending text reminders without need for carrier.
  • Personalized birthday or other recorded message or video integration.
Cloud 9 is well-suited for offices with multiple locations, with decent internet service, or do-it-yourself IT Doctors. The email function has saved a TON on postage, which is great. Cloud 9 would not work well in areas with sketchy internet service, and we found that the all-in digital charting required a lot of scanning of paper charts in advance. All offices will have to do that at some time or the other, but it will require some dedicated teamwork to get through.
January 20, 2021

Cloud 9 Review

Kayla Gilmer | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our whole Orthodontic office uses Cloud 9. We switched about a year ago and have never looked back! Our old program was so slow, Cloud 9 has been so fast and easy to understand. Everyone working with the company is super helpful when and if we have any issues. Cloud 9 has helped us move faster as an office.
  • Very fast running software
  • Easy to learn
  • Awesome customer service!
  • Recently we have had a few hiccups with our internet, therefore causing Cloud 9 to be slow.
For example, with the pandemic going on, you can access cloud 9 from your desktop at home. You can do treatment notes from the comfort of your own home! As long as you are connected to Wi-Fi, you can access Cloud 9. Us being able to access treatment notes has helped us move faster as an office. We are able to prepare for the week on the weekends.
January 16, 2021

Cloud9 user

Cheslie Clark | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use it for our business practice management software. Our whole office of 9 employees use it! We use it for billing, charting, and all images for our patients. I love that it is cloud-based so that you can literally access it anywhere that has internet access. Customer service is also top-notch.
  • Cloud based
  • Easy to learn
  • Great customer service
  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
Well suited for dental and orthodontic cooperations/offices. I would say it’s not appropriate or well suited for other business types since there are no programs made for them. It has specific tooth charts for all different tastes, depending on which system you like to use. Again, the fact that it is cloud based makes it so easy to access and use!
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